Ratings based on 997 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2024
Awesome breakfast, lots of varieties.
Rooms are ok, a bit old but manageable.
Staffs are great.
by A verified traveler
Posted 21 Jul 2024
by A verified traveler
Posted 13 Jul 2024
Not worth the price. Not very easy to get a cab quickly. Rooms are very tired and Club room food and wine selection is not very good.
Comment from Hotel Management
27 Jul 2024 by Azhar, Hotel Management
Dear Charles.Thank you for sharing your feedback. I’m sorry to hear that your stay did not meet your expectations. We will review your comments about room conditions, cab service, and Club Lounge offerings to make improvements.We appreciate your input and hope to provide a better experience in the future.Regards, AzharAsst Front Office Manager
by A verified traveler from ALISO VIEJO
Posted 26 Jun 2024
by A verified traveler
Posted 13 Jun 2024
A great place to stay
Comment from Hotel Management
15 Jun 2024 by Azhar (Asst Front Office Manager), Hotel Management
We're delighted to hear that you had a great experience staying with us. If there's anything more we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 May 2024 on Hotels
by A verified traveler
Just a little disappointing
Posted 4 May 2024 on HotelsWell located to Bugis Junction for MRT and shopping. Hotel was pleasant but not outstanding. Foyer is small, some service doorways showing damage, breakfast ok but crowded. Eat early as some food tended to run out later in the service. Two cappuccinos S$34 in the lounge on ground floor is too high given competition nearby. Pool area is adequate but small with limited sun lounges.
Our room required access through several doors and had a number of steps - always a challenge with luggage.
Staff are always friendly, courteous and helpful.
So overall, not the best Intercontinental but ok.
Comment from Hotel Management
26 May 2024 by Azhar, Hotel Management
Dear Edwina. Thank you for choosing to stay at InterContinental Singapore and for providing us with your detailed feedback. We truly appreciate your insights as they help us identify areas for improvement and ensure that we continue to deliver exceptional experiences for all our guests.We are pleased to hear that you found our hotel's location convenient, with easy access to Bugis Junction for transportation and shopping. However, we regret to learn that certain aspects of your stay did not meet your expectations.Your feedback regarding the size of our foyer, the condition of some service doorways, and the breakfast experience is duly noted. Please accept our apologies for any inconvenience caused. We are continuously reviewing our facilities and service offerings to ensure that we provide a comfortable and enjoyable stay for all our guests.Regarding the pricing of beverages and the limited sun lounges at our pool area, we appreciate your feedback and will take it into consideration as we evaluate our pricing and amenities. Your satisfaction is important to us, and we will strive to address these concerns to enhance your future experiences.We are pleased to hear that you found our staff to be friendly, courteous, and helpful. Providing exceptional service is a priority for us, and we are delighted that our team's efforts were recognized.We value your feedback and hope to have the opportunity to welcome you back to InterContinental Singapore in the future. If there is anything else we can assist you with or if you have any further comments, please do not hesitate to contact us directly.AzharAssitant Front Office Manager
by A verified traveler from Knox
Posted 3 May 2024
The staff was able to get us into our room way before our check in time. We flew 16 hrs and were very gratful
Comment from Hotel Management
26 May 2024 by Azhar, Hotel Management
Dear Karen. We extend our heartfelt gratitude for choosing InterContinental Singapore for your recent stay and for sharing your positive experience with us. Your comfort and satisfaction are paramount to us, and we are delighted to have been able to accommodate your needs effectively.We understand the exhaustion that can accompany a long-haul flight, and we are thrilled that our team's efforts in providing an early check-in contributed to the beginning of your stay on a positive note. Your appreciation for our staff's attentiveness means the world to us, and we will ensure that your kind words are shared with the entire team.At InterContinental Singapore, we strive to create memorable experiences for our guests, and we are thrilled that we were able to exceed your expectations. Your satisfaction is our greatest reward, and we are grateful for the opportunity to have made a difference in your journey.We look forward to welcoming you back to InterContinental Singapore in the future. If there is anything else we can do to enhance your experience further or if you have any additional comments, please do not hesitate to contact us directly.AzharAssistant Front Office Manager
by A verified traveler
Posted 29 Apr 2024 on Wotif
by A verified traveler
Posted 24 Apr 2024
We always like Intercontinental. However, this time, we encountered a very toxic chemical smelt in the morning before the check-out. It's like the whole room is soaked in the super glue or even worse. I pointed this out at the counter, and they apologized and explained that there might be some maintenance or construction. I would have expected some more professional response--at least, an official explanation for what my family had taken in the morning.
Besides this, the facility and the restaurant are of a regular quality level.
Comment from Hotel Management
25 Apr 2024 by Azhar, Hotel Management
Dear Fuling.Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and discomfort caused by the chemical smell you experienced during your recent stay with us. Your feedback is invaluable, and we deeply regret that we did not provide a more satisfactory response at the time.While we strive to maintain the highest standards of service and communication, it's clear that we fell short of your expectations in this instance, and for that, we are truly sorry.We understand the importance of transparency and accountability, and we acknowledge that we should have provided you with a more thorough explanation at the time of your inquiry. Please know that your concerns have been shared with our management team for further review and improvement.We genuinely appreciate your loyalty to Intercontinental and your willingness to provide feedback that helps us enhance the guest experience. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. If there's anything else we can do to assist you or if you have any additional questions, please don't hesitate to reach out to us directly.Thank you once again for sharing your concerns with us.Regards, AzharReception Manager
