Ratings based on 750 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Singapore
Posted 25 Nov 2024
Enjoy stay !
Comment from Hotel Management
26 Nov 2024 by Ragini Devi (Ms), Hotel Management
Dear Valued Guest,Thank you for sharing your feedback! We're thrilled to hear that you had an enjoyable stay with us. We appreciate your rating and are glad that we met your expectations.We look forward to welcoming you again soon!Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 23 Nov 2024
The staff are helpful and friendly.
Comment from Hotel Management
26 Nov 2024 by Ragini Devi (Ms), Hotel Management
Dear Hsiao Ting,Thank you for your feedback!We're thrilled to hear that you found our staff helpful and friendly. Your kind words motivate us to continue delivering excellent service.We look forward to welcoming you back soon!Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 21 Nov 2024
Staff: front desk are amazing, professional and resourcesfull. 4th floor staff is a hit and miss.
Facilities: very clean thought the property. Swimming pool always clean. Towels are fully stocked but does not have a place to deposit wet towel. Breakfast does not have orderly line up. Guest just jump in whenever and whereever they want. Breakfast tables on the pool side always full of used plates. If only the hotel set up an area where guest could bring their used plates and mugs when finished helps to have tables available for next guest.
Room: this hotel is NOTa for family. Single or Double. The room is very small, furniture doesn't fit in the room. Very little of air flow ventilation espcially the washroom. Large window but can't open the room s very muggy after shower or AC turn to 23 degree. shampoo provides in shower could use as "everything" hahaha.
Overall it's an okay hotel for short stay. The hotel does offer free transfer shuttle to subway station at 11 am one-way. Other subway need to speak to front desk may pay a fee. Front desk have map of Singapore and subway station which is very useful.
The only reason why rated 3 star is that the hotel is full of Indian guests who didn't care for the hotel. they are loud, play their loud music wherever and whenever. They have no elevator manner. Most are travel in large group leaving garbages and doesn't respect public washroom.
Location: it's approx 15 min walk to the subway stations.
Comment from Hotel Management
26 Nov 2024 by Ragini Devi (Ms), Hotel Management
Dear Charles,Thank you for taking the time to provide a detailed review of your stay. We appreciate your feedback, as it helps us improve our services and facilities.We're delighted to hear that our front desk staff impressed you with their professionalism and resourcefulness, and that you found our property and swimming pool clean. Your suggestion about a designated area for used breakfast plates is valuable, and we'll explore implementing this to enhance the dining experience.Thank you for highlighting the convenience of the free shuttle and the availability of maps at the front desk. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 6 Oct 2024
Room too squeezed. A pillar inside. Room cleaning not done on daily basis. No mineral water in the room
Comment from Hotel Management
8 Oct 2024 by Ragini Devi (Ms), Hotel Management
Dear Benjamin,Thank you for sharing your feedback with us. We’re sorry to hear that your room layout and cleaning schedule did not meet your expectations. The presence of the pillar and the room's size may not have provided the comfort you were hoping for, and we apologize for any inconvenience caused.We also note your concern regarding the lack of daily cleaning and mineral water in the room. Our tap water is drinkable. We strive to balance sustainability with guest convenience, and your feedback will help us review our practices to improve your experience.We hope to have the opportunity to serve you better in the future.Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 14 Sep 2024
Excellent hotel for the price and the hotel staff are friendly. The public transport is not perfect though, there is atleast 300m walk without shade to the bus stops, then take a bus to the train station. Overall it is a recommended accommodation.
Comment from Hotel Management
17 Sep 2024 by Ragini Devi (Ms), Hotel Management
Dear Jonathan,Thank you for your wonderful review and recommendation! We’re delighted to hear that you found our hotel to be excellent value for the price and appreciated the friendliness of our staff. We understand that the public transport connections might not be ideal with the 300m walk to the bus stops, and we appreciate your feedback on that aspect.We’re thrilled that despite this, you would still recommend our accommodation, and we look forward to welcoming you back for another pleasant stay in the future!Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 19 Aug 2024
I think it’s clean and has a pool which is great. They don’t clean only every 3 day’s. The location is crap no groceries near no train. But we stayed here with our basketball team so for this was great. Nothing wrong with this hotel just not the usual place we stay. But remember you need to take a lot of taxi.
Comment from Hotel Management
21 Aug 2024 by Ragini Devi (Ms), Hotel Management
Dear Angela, Thank you for sharing your experience with us. I’m pleased to hear that you found the hotel clean and enjoyed the pool, and that it worked well for your basketball team. I appreciate your feedback regarding the cleaning schedule and the location. We understand that the distance to groceries and public transport can be inconvenient, and we apologize for any challenges this may have caused. Your insights are valuable, and we will take them into consideration as we strive to improve our services. If there’s anything else we can assist you with or if you have any further suggestions, please feel free to let us know. Thank you for staying with us, and we hope to have the opportunity to welcome you and your team again in the future. Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Ragini Devi (Ms), Hotel Management
Dear Subbarayalu,Thank you so much for your fantastic 10/10 rating! We’re thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we were able to meet your expectations.We look forward to welcoming you back on your next visit. If there’s anything we can do to make your future stays even better, please don’t hesitate to let us know.Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Ragini Devi (Ms), Hotel Management
Dear Pauline, Thank you for sharing your thoughts on your recent stay. I’m glad to hear that you found some aspects of your stay satisfactory, but I’m also sorry for the issues you encountered. We appreciate your feedback regarding the room extension process. It’s clear that this impacted your overall experience, and I apologize for the inconvenience you faced. We will review your comments with our team to improve our procedures and ensure a more comfortable experience for future guests. If you have any additional concerns or if there’s anything we can do to make it right, please don’t hesitate to reach out. We hope to have the chance to provide you with a more seamless stay in the future. Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
by A verified traveler
Posted 15 Aug 2024 on Hotels
The room is small, mold in the bathroom. I requested for my room to be cleaned but they didn't clean the room.
Comment from Hotel Management
16 Aug 2024 by Ragini Devi (Ms), Hotel Management
Dear Nicko,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was not up to the standard we aim to provide.We sincerely apologize for the issues you encountered with the room size and the mold in the bathroom. These are not the conditions we want our guests to experience, and we understand how frustrating this must have been for you. We’re also disappointed to hear that your request for room cleaning was not fulfilled. This is certainly not the level of service we strive to offer, and we will be addressing this matter with our housekeeping team to ensure it doesn’t happen again.Your feedback is crucial in helping us improve, and we are committed to making the necessary changes to provide a better experience for our guests in the future. We hope you might consider giving us another chance to make things right.Thank you once again for bringing these issues to our attention, and we apologize for the inconvenience you experienced.Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
by A verified traveler
Poor TV facilities
Posted 11 Aug 2024 on HotelsOnly surprise was the poor quality of tv in the room and the very limited choice of stations .
Comment from Hotel Management
13 Aug 2024 by Ragini Devi (Ms), Hotel Management
Dear Can,Thank you for your feedback and for the perfect rating!We’re glad to hear that you had a positive experience overall, but we apologize for the disappointment with the TV facilities in your room. We understand that having a good selection of channels is important for our guests.Your comments will be shared with our management team to look into improving the TV options for future stays. We appreciate your feedback and hope to welcome you back for an even better experience.Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
