Ratings based on 972 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Portland
Posted 1 Jan 2025
Staff was super helpful and friendly. I really liked my room and the view of the city skyline from my window.
by A verified traveler
Posted 29 Dec 2024
The very best Ibis hotel I ever stayed. Even a little better than Ibis Wien Hauptbahnhof because it has safe in the room
Comment from Hotel Management
31 Dec 2024 by jocelyn, Hotel Management
Dear Stephen, We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jocelyn Teo Executive Secretary
by A verified traveler
Posted 29 Dec 2024
Rooms are quite small. Felt a little congested.
Comment from Hotel Management
31 Dec 2024 by jocelyn, Hotel Management
Dear Tanbirul, We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jocelyn Teo Executive Secretary
by A verified traveler
Posted 28 Dec 2024
The location is good but the room is too small for 3 people, just squeeze the beds together. One person’s head hit the wall that next to the bathroom.
by A verified traveler
Posted 26 Dec 2024
Clean, quiet and staff are exceptional goid
Comment from Hotel Management
27 Dec 2024 by Jocelyn, Hotel Management
Dear Billy,We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,JocelynExecutive Secretary
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by jocelyn, Hotel Management
Dear Greg,We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,JocelynExecutive Secretary
by A verified traveler from CHIANGMAI
Posted 22 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Jocelyn, Hotel Management
Dear Patiphan,We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,JocelynExecutive Secretary
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Jocelyn, Hotel Management
Dear Hoi Ki,We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jocelyn Executive Secretary
by A verified traveler
Posted 5 Dec 2024
The hotel is nicely located and our room was of decent size with free minibar. We were upgraded from standard to superior queen room, extended our check-out from 11am to 1pm, and was given $25 SGD discount meal card (for lunch and dinner) for each night stay. The hotel offers water dispensers on each floor and coin laundry on the 3rd floor. It is within 5 minutes walk of the Rochor MRT station. Bugis market, Hawker center, Bugis Junction Mall, and Bugis mall are only 2 blocks away. Our Grab from Changi Airport to hotel on Friday at 8pm cost $26 SGD and the return ride on Tuesday at 7am cost $21 SGD. The MRT fare cost just a little over $1 SGD per ride per person. We will stay again if we find ourselves in SIngapore again.
Comment from Hotel Management
6 Dec 2024 by Jocelyn, Hotel Management
Dear Norielito,We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,JocelynExecutive Secretary
by A verified traveler
Posted 29 Nov 2024
Stayed at this hotel for 2 nights. Staff was excellent. But the rooms are dated. I booked 2 rooms. 1 was renovated and nice. The 2nd room was not renovated & had issues with the AC and the room/washroom was very old. The security latch was also broken on the door. Would of preferred the newer updated rooms for both rooms.
Comment from Hotel Management
2 Dec 2024 by Marina, Hotel Management
Dear Wendy, Thank you for your feedback regarding your recent stay with us. We are grateful for the your compliments towards our new rooms and service. We hope to welcome you back soon to the fully renewed room environment. Warm regards,
