Ratings based on 985 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
The bed is very hard to sleep.
Comment from Hotel Management
20 Dec 2024 by Roland, Hotel Management
Dear Allan,Thank you for taking time to write a review of your hotel stay. Our beds are made slightly firmer as they provide better support for the back. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 8 Dec 2024
I don't have anything bad to say. People were friendly and welcoming, the room spacious enough and clean. Bathroom the same..I'd come back again :)
Comment from Hotel Management
20 Dec 2024 by Roland, Hotel Management
Dear Jakub,It has been an absolute delight to have exceeded your expectations with our comfortable and clean rooms and the service from our friendly staff! It is always great to learn that our efforts contribute to a positive experience for our guests. We can’t wait to welcome you back for another memorable experience at our hotel!Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Roland, Hotel Management
Dear Jesus,Thank you for your strong endorsement for ibis budget Ruby. Your perfect rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. We would love to welcome you back for another awesome stay with us soon!Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 29 Nov 2024
Friendly stuff
Comment from Hotel Management
18 Dec 2024 by J, Hotel Management
Dear Jacque,It is heartening to hear that we are your accommodation choice for your visit to Singapore. We are pleased that our friendly team had taken good care of you during your stay with us. We pride ourselves on serving with our hearts and we are glad that our guests appreciate our efforts. It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,JanetGuest Experience Executive
by A verified traveler
Posted 28 Nov 2024
The hotel is what i paid for so no complaints there. It was clean ad i felt safe. Staff were fruendly. On the negative side the water wasnt hot in the shower or sink and just mildly warm! Several nights of six other occupants were very nousy in the corridor or their rooms and it was too much. Unlikely I would consider staying here again should I visit Singapire.
Comment from Hotel Management
18 Dec 2024 by J, Hotel Management
Dear Stephen,Thank you for your review. We are pleased that our housekeeping, safe environment and friendly hotel team are highlights of your stay with us. Unlimited hot water is available all the time, and just needs to be turned on using a switch positioned right outside the bathroom. In case of excessive noise from your neighbours, please approach our colleagues at the frontdesk promptly, and they will make sure that your stay continues to be undisturbed and pleasant. We look forward to welcoming you back to our hotel in the future.Warm Regards,JanetGuest Experience Executive
by A verified traveler
Posted 9 Nov 2024
Bed was extremely uncomfortable and the room smaller than expected
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Roland, Hotel Management
Dear Josephine,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. It has been such a pleasure to have provided you with an excellent hotel experience, and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 9 Oct 2024
We arrived at the hotel after a 13 hour flight from London. We were tired but the room was not ready because it was before 10am. However the staff got the room ready for us and we were able to have a rest before heading out to explore Singapore.
Comment from Hotel Management
13 Oct 2024 by Roland, Hotel Management
Dear Pamela,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. We are thrilled to hear that you had enjoyed our complimentary early check-in and the warm hospitality from our reception team. We hope to have the opportunity to welcome you back the next time you return to our beautiful city!Warm Regards,RolandGuest Experience Executive
by A verified traveler from West Palm Beach
Posted 7 Oct 2024
Overall good experience.
Comment from Hotel Management
13 Oct 2024 by Roland, Hotel Management
Dear Jocelyn,The Hotel Team deeply appreciates your kind words for ibis budget Ruby and is delighted to learn of your very good hotel experience. It is always great to learn that our efforts contribute to a positive experience for our guests. We look forward to welcoming you back for another splendid stay with us!Warm Regards,RolandGuest Experience Executive
by A verified traveler
Posted 3 Oct 2024
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Comment from Hotel Management
21 Oct 2024 by J, Hotel Management
Dear Romeo,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there's anything else we can do to make your next stay better, please do not hesitate to reach out to us!Warm Regards,JanetGuest Experience Executive
