Ratings based on 275 Verified Reviews
2.9 Room cleanliness
3.6 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 5 Oct 2023 on Wotif
by A verified traveler
Posted 17 Aug 2023
Staff is good!!
by A verified traveler
Good value
Posted 15 Jul 2023 on HotelsAffordable, handy to public transport and plenty of dining options, friendly hosts.
by A verified traveler
Posted 18 May 2023
Nice helpful staff but noisy air con
Comment from Hotel Management
20 May 2023 by hotelsnow.lavender, Hotel Management
Thank you for your feedback.We will improve further based on your feedback.
by A verified traveler
Posted 14 Apr 2023
by A verified traveler
Posted 26 Mar 2023
Comment from Hotel Management
28 Mar 2023 by hotelsnow.lavender, Hotel Management
Dear Takayuki thank you for your excellent review about us.We are motivatrd to work harder to provide our guests with a comfortable stay with us.Cheers, team@hotel Snow lavender
by A verified traveler
Does Expedia know?
Posted 25 Feb 2023 on HotelsCouldn't believe the stay. Lack of concern. Even paid for what called "superior" so could get a window (you will not otherwise).
I don't know if lack of regard, but next room said was discusting as well.
No one to care (busy watching stock exchange . Could invest in room conditions!)
Never again.
But what you expect for 60usd /night? Not to get sick? Just give them money. Be glad.
Comment from Hotel Management
28 Mar 2023 by hotelsnow.lavender, Hotel Management
Dear valued guestsWe are sorry about your bad experience with our hotel.Pls provide us with more details so that we could investigate & improve for the better in future.kind regards
by A verified traveler
Posted 17 Dec 2022
by A verified traveler
Posted 7 Dec 2022 on Orbitz
The staff is not very responsive to my complaints. My room had an ant problem and many flies. Even when I left a food item in the refrigerator the ants got to it. After I complained about the ants they gave me a spray can for me to handle the problem myself. There are residents in the property and the kids were yelling and screaming around 1am at night. The refrigerator was unplugged when I first arrived and not functioning. The room only had one outlet behind the head of the bed. They did not change the bedsheets or service the room once in my 5 day stay unless I asked them to. The description listed a desk but I saw no desk whatsoever which I needed. It feels like a poorly run mom and pop property and I would not recommend or repeat again. It was at a discounted price but for the size and condition of the room, it wasn't worth it at all.
Comment from Hotel Management
7 Dec 2022 by hotelsnow.lavender, Hotel Management
Dear RyanThank you for your feedback.We are sorry you did not have a satisfactory stay at our hotel.The management will investigate further into your case and will not spare any effort to correct them.rgds
