Ratings based on 963 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Hotel is strategically located outside Bencoolen MRT Exit B. With easy access to MRT and buses as well. One may also walked to other stations such as Bras Basah and Dhoby Ghout.
It is also within 5mins walk to National Museum of Singapore.
Staffs are friendly. Thank you, David and Leo who attended to my needs and request during my visits.
There's a 7-Eleven and Cheers just opposite the hotel. And you can walk to Toastbox and Yakun as well for typical Singaporean breakfast. There's also other eateries nearby like mookata and Taiwanese food and Japanese food (look up Lazada One).
The room itself is clean and spacious enough for me. I came slightly earlier than check-in time and luckily enough they have a room available for me to check in early so I can rest after long hours of travelling.
You may borrow an umbrella from the hotel with a deposit of SGD10.
And you can leave your luggage with the hotel after check out so you can roam easy before your flight. They also offered complimentary short use of a room when you collect your luggage should you need to freshen up. It is about 30mins I think. But it is definitely much appreciated!
All in all, had a wonderful stay and would definitely come back to stay again. Cheers and thank you, team! =)
Comment from Hotel Management
17 Dec 2024 by Assistant Front Office Manager Ryan, Hotel Management
Dear YU MEI,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you enjoyed our strategic location and found the convenience of nearby MRT stations and local amenities to your liking. It’s great to know that our team, especially David and Leo, were able to assist you with your needs and make your stay more comfortable.We are also pleased that you appreciated the cleanliness of the room and the early check-in option. Your kind words about our services, including luggage storage, umbrella loan, and the complimentary short-use room, are greatly appreciated. We are always happy to offer extra support to our guests to ensure their experience is as seamless and enjoyable as possible.We would love to welcome you back in the future. Thank you again for your thoughtful feedback, and we look forward to hosting you on your next visit to Singapore!Warm regards,
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Had Firdaus | Senior Front Office Executive, Hotel Management
Dear Yvonne,We are thrilled to hear about your overall experience during your visit, and would like to thank you for taking time to leave a review for your stay. Thank you for choosing Hotel Mi Bencoolen as your accommodation and we look forward to welcoming you back in the near future.Best Regards,
by A verified traveler
Posted 11 Dec 2024
Hotel is like a 30 sec walk to two entrances to the subway (one with an escalator vs steps) and a food court around the corner as well as a lot of other food courts a few min walk further. There's a small coffee shop next door and a small more restaurant style one next to it. Convenience is key as the hotel is like 2-3 stops to Chinatown station. Staff were great and importantly airconditioning was strong. The room walls were thin; you can hear the next door room's sounds and conversations as well as all the sounds from the hallway, even from patrons that were loud in their room at end of the hallway. Shower temp was hit and mostly a miss; took 5 mins for water in the morning to get lukewarm and even longer for it to warm up (not even hot); and then it would cycle cool to warm and back during the shower. Rooms were fairly small but I knew that when I booked it so no complaints there. Not much other facilities and laundry is an outside unit and expensive. Price was reasonable given its Singapore and really its the location that stands out, although the water temp and noise issue becomes problematic if you are staying more than a couple of nights which we were.
Comment from Hotel Management
11 Dec 2024 by Assistant Front Office Manager Ryan, Hotel Management
Dear A,Thank you for taking the time to share your detailed feedback. We’re glad to hear that you appreciated the hotel’s convenient location near subway entrances, food courts, and nearby cafes. It’s wonderful to know that our staff and the air conditioning met your expectations.We do apologize for the issues you experienced with noise levels and the shower temperature. We understand how important comfort is during your stay, and we will certainly look into these concerns to make improvements. Your feedback is invaluable in helping us provide a better experience for future guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,
by A verified traveler from Matawan
Posted 5 Dec 2024
Staff are helpful and professional. Place is clean, safe and walkable to all restaurants and shops.
Comment from Hotel Management
5 Dec 2024 by Assistant Front Office Manager Ryan, Hotel Management
Dear Loretta,Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our helpful and professional staff. It's wonderful to know that you found our location convenient and the hotel clean and safe. We truly appreciate your kind words and look forward to welcoming you back during your next visit!Best regards,
by A verified traveler from Santa Clara
Posted 28 Nov 2024
The room was a bit small
Comment from Hotel Management
28 Nov 2024 by Assistant Front Office Manager Ryan, Hotel Management
Dear Greg,Thank you for your review and for choosing to stay with us. We're glad to hear that you had an overall positive experience. We understand that the room size might not have been ideal, and we appreciate your feedback.We hope to welcome you back for another stay and provide you with an even better experience.Best regards,
by A verified traveler
Posted 28 Nov 2024
Very nice affordable hotel
Comment from Hotel Management
28 Nov 2024 by Assistant Front Office Manager Ryan, Hotel Management
Dear Giselle,Thank you for your wonderful review! We’re so happy to hear that you found our hotel to be very nice and affordable. Your feedback means a lot to us.We hope to welcome you back on your next visit!Best regards,
by A verified traveler
Posted 25 Nov 2024
Perfectly fine for a budget room and good value but huge NOISE issue. The walls (or perhaps better the partitions) are paper thin. Walking down the hall you can hear everything going on in the rooms. The doors are heavy and you can hear them shut even 5 doors down. I advise getting an interior facing room at the end of the hall (216, 316 etc.) as I did but even then if the people in the next room talk it will wake you up. The front desk told me there is a bar behind the hotel and people complain about the noise. Too bad because otherwise this would be my place in Singapore.
Comment from Hotel Management
25 Nov 2024 by Front Office Manager, Muhammad Rezzal, Hotel Management
Dear Andrew,Thank you for taking the time to write a review of our hotel. Your feedback is extremely important to us, and we take your concerns very seriously.We were deeply disappointed to learn about the issues you encountered during your stay. Please accept our heartfelt apologies for any inconvenience and discomfort this may have caused you.We genuinely value your patronage, and it would be our privilege to have the opportunity to welcome you back to Hotel Mi Bencoolen.Yours Sincerely,Muhammad RezzalFront Office Manager
by A verified traveler
Posted 23 Nov 2024
Friendly staff, efficient service.
Comment from Hotel Management
24 Nov 2024 by Front Office Manager, Muhammad Rezzal, Hotel Management
Dear Neermanie,Your valuable feedback is incredibly important to us. We are thrilled to hear about your overall experience during your visit, and would like to thank you for taking time to leave a review for your stay. Our dedicated team member are committed to welcoming every guest with their warm hospitality and we will be sure to share your compliments.Thank you for choosing Hotel Mi Bencoolen as your accommodation and we look forward to welcoming you back in the near future.Yours Sincerely,Muhammad RezzalFront Office Manager
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Front Office Manager, Muhammad Rezzal, Hotel Management
Dear Monica,Your valuable feedback is incredibly important to us. We are thrilled to hear about your overall experience during your visit, and would like to thank you for taking time to leave a review for your stay. Our dedicated team member are committed to welcoming every guest with their warm hospitality and we will be sure to share your compliments.Thank you for choosing Hotel Mi Bencoolen as your accommodation and we look forward to welcoming you back in the near future.Yours Sincerely,Muhammad RezzalFront Office Manager
by A verified traveler
Posted 14 Nov 2024
Very satusfying stay
Comment from Hotel Management
18 Nov 2024 by Front Office Manager, Muhammad Rezzal, Hotel Management
Dear Ralph,Your valuable feedback is incredibly important to us. We are thrilled to hear about your overall experience during your visit, and would like to thank you for taking time to leave a review for your stay. Our dedicated team member are committed to welcoming every guest with their warm hospitality and we will be sure to share your compliments.Thank you for choosing Hotel Mi Bencoolen as your accommodation and we look forward to welcoming you back in the near future.Yours Sincerely,Muhammad RezzalFront Office Manager
