Ratings based on 959 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Very good
Comment from Hotel Management
20 Nov 2024 by Hidayah, Hotel Management
Dear Quoc,Thank you! We're so glad to hear you had a very good experience. We hope to welcome you back soon!Sincerely,Hidayah (ms)Guest Service Manager
by A verified traveler from New York
Posted 17 Nov 2024
I like the localization and the convenience.
Comment from Hotel Management
18 Nov 2024 by Hidayah, Hotel Management
Dear Biram,Thank you for your feedback! We’re so glad to hear that you enjoyed our location and found it convenient. We strive to provide the best experience for our guests, and we’re happy it worked well for you. We hope to welcome you back soon!Best regards,Hidayah (ms)Guest Services Manager
by A verified traveler
Posted 17 Nov 2024
The building itself is old and quite dirty. Not well kept. However, the staff was nice to let me check in a couple of hours early. I wouldn't stay here again.
Comment from Hotel Management
18 Nov 2024 by Hidayah, Hotel Management
Dear Jessica,Thank you for sharing your feedback. We’re sorry to hear that the condition of the building did not meet your expectations. We take cleanliness and maintenance seriously and will address the areas you mentioned to ensure a more pleasant experience for future guests.We’re glad that our staff was able to accommodate your early check-in request, and we truly appreciate your recognition of their efforts.We regret that your stay was not up to your standards, and we hope you’ll consider giving us another opportunity to provide a better experience in the future.Best regards,Hidayah (ms)Guest Services Manager
by A verified traveler
Posted 16 Nov 2024
Easy to transport to bus or MRT.
Comment from Hotel Management
18 Nov 2024 by Hidayah, Hotel Management
Dear Peerapong,Thank you for your feedback! We're glad to hear that you found our location convenient for public transport. We aim to provide easy access to bus and MRT stations for the convenience of our guests, and we're happy it made your stay more enjoyable.We hope to welcome you back soon!Best regards,Hidayah (ms)Guest Services Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hidayah, Hotel Management
Dear Alvin,Thank you so much for the perfect rating! We’re thrilled to hear you had an excellent experience with us. Your rating means a lot, and we look forward to welcoming you back soon!Best regards,Hidayah (ms)Guest Services Manager
by A verified traveler
Posted 15 Nov 2024
There were ants in the room and when I asked for another room it also had ants. I immediately requested for full request and there was a lot of pushback on it. I highly don’t recommend this hotel as the staff is incompetent, disrespectful and not professional.
Comment from Hotel Management
18 Nov 2024 by Hidayah, Hotel Management
Dear Shelly,Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. We understand how unpleasant it must have been to find ants in your room, and we deeply regret that the situation was not resolved to your satisfaction.Please know that cleanliness and guest comfort are top priorities for us, and we had review our cleaning and pest control procedures to ensure this doesn’t happen again.We are also sorry to hear about your experience with our staff. It is never our intention to make guests feel disrespected or unsupported, and we will be addressing your comments with our team to improve our service and communication moving forward.We truly value your feedback, and we regret that we did not meet your expectations on this occasion. We hope you will reconsider giving us another chance in the future.Best regards,Hidayah (ms)Guest Services Manager
by A verified traveler
Posted 15 Nov 2024
Didn't like hotel.
Comment from Hotel Management
15 Nov 2024 by Hidayah, Hotel Management
Dear Pet,Thank you for sharing your feedback. We're truly sorry to hear that your experience at our hotel did not meet your expectations. We value your input and will use it to address the areas that need improvement.We hope you’ll consider giving us another chance in the future.Sincerely,Hidayah (ms)Guest Services Manager
by A verified traveler from Cranbury
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Hidayah, Hotel Management
Dear Rajender,Thank you so much for the fantastic 5-star rating! We're thrilled to hear you had such a positive experience. Your support means a lot to us, and we look forward to welcoming you back in the future!Sincerely,Hidayah (ms)Guest Services Manager
by A verified traveler
Posted 13 Nov 2024
Good place to stay at an affordable cost.
Comment from Hotel Management
13 Nov 2024 by Hidayah, Hotel Management
Dear Kadeshia,Thank you for your kind review! We’re so glad to hear you had a positive experience and found our property both affordable and comfortable. We hope to welcome you back for another stay soon!Sincerely,Hidayah (ms)Guest Services Manager
by A verified traveler
Posted 11 Nov 2024
One of the buffet dining women worker was rude and unreasonable. I took 2 paper cups for coffee because it was hot because the hotel doesn't provide sleeve for it. One of the women worker ticked me off for taking extra cup. I told her the coffee was hot but she kept talking unreasonably that it was wasteful for taking extra cups. I asked her would the hotel be responsible if I got scorched? She refused to listen and kept talking away that it was wasteful. Is this kind of behavior and ethics acceptable? No respect and safety for guests of the hotel at all.
Comment from Hotel Management
11 Nov 2024 by Hidayah, Hotel Management
Dear Kooi,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience with one of our buffet workers. Please accept our sincerest apologies for the way you were treated, and we understand your frustration.The staff you interacted with falls under the restaurant management employment. However, we take your concerns seriously, and we will certainly forward your comments to the management team of the restaurant to ensure that such situations do not occur in the future.Your safety and comfort are very important to us, and we understand the need to take precautions, such as using extra cups to handle hot beverages. We regret that the staff member did not respond appropriately or with the necessary respect for your concerns.Thank you for bringing this to our attention. We appreciate your feedback and will work with the restaurant management to improve service and ensure that all guests feel heard and respected during their visits. We hope that we can welcome you back in the future and provide you with a more positive experience.Sincerely,Hidayah (ms)Guest Services Manager
