Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Aug 2024
Breakfast very expensive and the $10 charge if we use water bottle in the room
Comment from Hotel Management
2 Sep 2024 by Pauline, Hotel Management
Dear Jagadeesh,Thank you for sharing your thoughts with us. We appreciate your feedback and are sorry to hear that certain aspects of your stay did not meet your expectations.Regarding the breakfast pricing: We strive to offer a variety of high-quality options to cater to our guests' preferences, and we understand that pricing can be a concern. We will review our pricing strategy to ensure it aligns with the value and experience we aim to provide.About the 10 charge for using the water bottle: Our bottled water and all other in-room amenities are complimentary. Your feedback is important to us as it helps us improve our services. We hope to have the opportunity to welcome you back and offer a more satisfactory experience.Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 28 Aug 2024
All of the staff were super friendly. I believe his name was Shane at the concierge was above and beyond helpful! He’s a keeper! The rooms were a bit dated and there was a smell that got stronger over my stay or I noticed it more. Other than that I would recommend
Comment from Hotel Management
30 Aug 2024 by Pauline, Hotel Management
Dear Jana,Thank you for your kind words! We're delighted to hear that Shane has provided great service and made your stay enjoyable. We’ll be sure to pass along your appreciation to them.We look forward to welcoming you back for another wonderful experience.Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 25 Aug 2024
Great location.
Comment from Hotel Management
26 Aug 2024 by Pauline, Hotel Management
Dear Albert,Thank you for your review. We're pleased to know that your stay experience at our hotel was a pleasant one and that you found our location convenient. We look forward to your return in the near future.Sincerely,PaulineFront Office Manager
by A verified traveler from Logan
Posted 15 Aug 2024
When we arrived I noticed a mouldy smell in the hallway. This aroma was also in our room. When you consider how much per night you are charged it was a bit disappointing. The breakfast buffet had extensive vegetarian opions , however not many vegan options. Perhaps bircher musili could be soaked in Coconut milk, Or a Chia seed and coconut milk . pudding.. I gave feedback while there, staff did not respond well to my concerns.
Comment from Hotel Management
16 Aug 2024 by Pauline, Hotel Management
Dear Joy,Thank you for providing feedback about your stay.We appreciate you leaving feedback regarding your experience, as it helps our property improve. We are sorry we did not meet your expectations and dietary restrictions. We will review our breakfast options and take steps to ensure that our Team is well equipped to address guests' concerns.Once again, we apologize for the inconvenience. We hope to have the opportunity to welcome you back and provide you with a seamless experience.Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 14 Aug 2024
Nice
Comment from Hotel Management
15 Aug 2024 by Pauline, Hotel Management
Dear Sunil,Thank you for leaving us a review. We're glad to be of service and am delighted to know that you've enjoyed your stay. We look forward to your next visit!Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 14 Aug 2024
Perfect stay, polite, great service.
Comment from Hotel Management
15 Aug 2024 by Pauline, Hotel Management
Dear Damian,Thank you for taking the time to share your positive experience during your stay with us.We hope to have the pleasure of welcoming you back on your future travels to Singapore!Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 14 Aug 2024
Very comfortable stay. A great view from my room. Saw the sunsets. Good bed, good shower. However, the room could do with brighter lighting. The wi-fi could be improved. Depending on the site, the wi-fi tended to be slow. Great swimming pool; long enough to swim laps.
Comment from Hotel Management
15 Aug 2024 by Pauline, Hotel Management
Dear Julie,Thank you for taking the time to share your positive experience during your stay with us.Rest assured that we will look into our wi-fi connectivity, we appreciate you bringing this to our attention.We hope to have the pleasure of welcoming you back on your future travels to Singapore!Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 12 Aug 2024
The onsite laundromat was a plus and easy access to the MRT and hawker stalls. The air con was too cold and kept having to turn it off. Liked not changing the towels everyday for the environment but didn't realize that this also meant no housekeeping of the room.
Comment from Hotel Management
13 Aug 2024 by Pauline, Hotel Management
Dear Vicky Hing,Thank you for choosing to stay with us. Your feedback is valuable, and we will certainly share it with the team.Meanwhile, thank you for your review and have a lovely day ahead.Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
4 Sep 2024 by Pauline, Hotel Management
Dear James,Thank you for taking the time to share your positive experience during your stay with us.We hope to have the pleasure of welcoming you back on your future travels to Singapore!Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 1 Aug 2024
Hotel was dated but functional and the buffet (that we paid extra for) was average and so crowded- the food was mediocre. We asked for late checkout (only 30 minutes later) and were denied. Overall it was a below average stay for a hotel in Singapore and for a Holiday Inn.
Comment from Hotel Management
2 Aug 2024 by Pauline, Hotel Management
Dear Jeanna,Thank you for leaving us a review. We are sorry to hear that our breakfast offerings did not meet your expectations. Your feedback is valuable, and we will certainly share it with the team.We apologize for any inconvenience that you may had experienced as we were not able to extend your check-out time. Your comfort is important to us, and we appreciate you bringing these issues to our attention. We hope to welcome you back in the future for a more comfortable experience. Thank you.Sincerely,PaulineFront Office Manager
