Ratings based on 968 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Excellent
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 12 Nov 2024
I had a very good stay
Comment from Hotel Management
13 Nov 2024 by Jumaat, Hotel Management
Dear Mr Sima,Greetings from Holiday Inn Express Singapore Katong!Thank you for taking the time to tell us about your experience at Holiday Inn Express Singapore Katong. I am delighted to learn that you are satisfied with the overall experience here! Your kind remarks have been shared with the team!Please know that your feedback is very important to us and it is only through feedback such as yours that we can continuously make changes to our brand to improve the guest experience.Once again, thank you for choosing Holiday Inn Express Singapore Katong.Regards,JumaatGuest Service Leader
by A verified traveler from Ulaanbaatar
Posted 10 Nov 2024
Good
Comment from Hotel Management
10 Nov 2024 by Jumaat, Hotel Management
Dear Achit,Greetings from Holiday Inn Express Singapore Katong!Thank you for taking the time to tell us about your experience at Holiday Inn Express Singapore Katong. I am delighted to learn that you are satisfied with the overall experience here! Your kind remarks have been shared with the team!Please know that your feedback is very important to us and it is only through feedback such as yours that we can continuously make changes to our brand to improve the guest experience.Once again, thank you for choosing Holiday Inn Express Singapore Katong.Regards,JumaatGuest Service Leader
by A verified traveler from Henderson
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Jumaat, Hotel Management
Dear Mr Edith,Greetings from Holiday Inn Express Singapore Katong!Thank you for taking the time to tell us about your experience at Holiday Inn Express Singapore Katong. I am delighted to learn that you are satisfied with the overall experience here! Your kind remarks have been shared with the team!Mr Edith, please know that your feedback is very important to us and it is only through feedback such as yours that we can continuously make changes to our brand to improve the guest experience.Once again, thank you for choosing Holiday Inn Express Singapore Katong.Regards,JumaatGuest Service Leader
by A verified traveler
Posted 30 Oct 2024
An amazing stay! Staff were nothing but helpful and polite. Very good location, easy walk to bus or underground. So many dining options around wish I had more time to explore them all! Lots of convenience stores nearby too.
Room was clean and bed was unbelievably comfortable. Floor to ceiling windows with good views. Perfect sized room for one or two.
Room also came with food menu that you could call reception for and pic up once ready (not delivered to room) prices were very good and food was very tasty (local restaurant).
TV only had around 12 channels but had an option to connect HDMI if you had one.
Breakfast buffet was free to all guests.
Over all would recommend and would stay again.
by A verified traveler
Posted 23 Oct 2024
Too costly
Room TV didn’t work
Price different from headline to the final amount was astronomical
Comment from Hotel Management
24 Oct 2024 by prem, Hotel Management
Dear Mr Supprathiban Krishnan, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered, including the TV not working and the price discrepancies you noticed.We strive to provide clear and competitive pricing, and we are sorry if this was not reflected in your experience. I will investigate this matter further to ensure we improve our communication.Regarding the TV, we understand how frustrating that must have been, and we appreciate you bringing it to our attention. We’ll address this issue promptly to the relevant department to prevent it from happening again.Your comments are greatly appreciated, and we look forward to having the opportunity to welcome you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please do not hesitate to contact me directly at prem.sangaralingam.ihg.com or dm.sinka@ihg.com. Best Regards, PremGuest Service Leader
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Nass, Hotel Management
Dear Yen Ray,Greetings from Holiday Inn Express Singapore Katong!Thank you for choosing to stay with us and for sharing your experience. Please know that your feedback is very important to us and it is only through feedback such as yours that we can continuously make changes to our brand to improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide the excellent service that we strive to offer every guest.For future inquiries you may reach out to us via email at info.sinka@ihg.com.Thank you once again for sharing your feedback, and have a wonderful day ahead.Regards, Nass Guest Service Leader
