Ratings based on 251 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Friendly staff, great breakfast and clean hotel
by A verified traveler
Posted 30 Nov 2024
A very short walk to the metro station, nice staff and great breakfast buffet ever morning.
by A verified traveler
Posted 26 Nov 2024
The area around the hotel is quite inexpensive compared to more central one busses are very frequent and cheap would i stay at the hotel again yes definitely
Comment from Hotel Management
27 Nov 2024 by Gladwys , Hotel Management
Dear Mark,Thank you for sharing your review.We are elated to know that you have enjoyed your stay with us and found our hotel location accessible and convenient. We look forward to welcoming you again soon.Sincerely,Gladwys KhooSenior Executive, Marketing CommunicationsHoliday Inn Express & Suites Singapore Novena
by A verified traveler
Posted 26 Nov 2024
Staff was very helpful. We were lent umbrellas when it began to rain, and they were helpful in giving us transportation options. This hotel is a bit out of the way if you want to get to the subway or shopping, and its a bit of a trip to get to Marina Bay.
Comment from Hotel Management
27 Nov 2024 by Gladwys , Hotel Management
Dear Norm,Thank you for sharing your review.We are delighted to know that you enjoyed your stay and are satisfied with our services. To get to popular tourist destinations, there are a few buses right outside the hotel which can take you to Orchard Road, or you may get a cab which is more convenient. Thank you for your feedback and we hope to welcome you again soon.Sincerely,Gladwys KhooSenior Executive, Marketing CommunicationsHoliday Inn Express & Suites Singapore Novena
by A verified traveler
Posted 24 Nov 2024
I had a fantastic short stay at this hotel. The reception staff were very courteous, helpful and friendly. GM Georgette truly values customer service, and personally greets and serves guests at breakfast! The Standard Queen room was clean and very comfortable, with a choice of soft and firm pillows, small fridge, a single sofa seat and small breakfast table - enough for a single person. Great to have an ironing board & iron, hairdryer and pretty good quality shampoo, conditioner, etc. No minibar but there was always a plentiful supply of water bottles. The TV has a good variety of stations, and the AC was good! It can be adjusted too. Bit disappointed I didnt have a good view, but for me that wasn't the most important thing. It was nice to come back to a freshly made bed and tidied bathroom after a long, hot day out. The pool was small, but clean and nice, and refreshing, and there is a gym with dumbells as well as cardio equipment. The hotel launched it's new dinner menu and the food is really nice. I was very grateful for a few vegetarian options, like truffle fries and a tasy margerita pizza. My friends also enjoyed their meals. The bar is for beer and wine, with a few spirit options. It's a relaxed and cheerful spot for a drink and the staff, especially Jeff, always want to please. It's about 30 mins from the city centre, and has a bus stop almost out the front. Taxis are quick to order at reception and there's a little conveniece store and local restaurants nearby.
Comment from Hotel Management
24 Nov 2024 by Gladwys , Hotel Management
Dear Tracey,Thank you for sharing your review! We appreciate the kind words and it's lovely to know you have enjoyed your stay thoroughly. Our pleasure to have served you and our team most definitely looks forward to welcoming you again as our valued member.Sincerely,Gladwys KhooSenior Executive, Marketing CommunicationsHoliday Inn Express & Suites Singapore Novena
by A verified traveler from Colorado Springs
Posted 23 Nov 2024
Other than the room being ridiculously small, and different from the room I booked, it was functional. Staff absolutely fantastic, especially Tyler.
Comment from Hotel Management
24 Nov 2024 by Gladwys , Hotel Management
Dear Joyce,Thank you for sharing your review. As our hotel is running on an express model under IHG worldwide, our standard rooms are built at approximately 20 sqm to feel cosy. We hear your feedback about the room allocated, and do let us know during check-in if there are any discrepancies. We appreciate your feedback and the team looks forward to serving you better on your next stay with us!Sincerely,Gladwys KhooSenior Executive, Marketing CommunicationsHoliday Inn Express & Suites Singapore Novena
by A verified traveler
Posted 13 Nov 2024
It was quite a very nice hotel
Comment from Hotel Management
19 Nov 2024 by Gladwys, Hotel Management
Dear James,Thank you for sharing your review. We are glad to know that you have enjoyed your stay with us and the team looks forward to welcoming you back again.Sincerely,Gladwys KhooSenior Executive, Marketing CommunicationsHoliday Inn Express & Suites Singapore Novena
by A verified traveler from Abbotsford
Posted 3 Nov 2024
Great for a short stay
Comment from Hotel Management
4 Nov 2024 by Gladwys , Hotel Management
Dear Aurora,Thank you for sharing your review.We are glad to know that you have enjoyed your stay with us and we look forward to welcoming you back again.Sincerely,Gladwys KhooSenior Executive, Marketing CommunicationsHoliday Inn Express & Suites Singapore Novena
by A verified traveler
Posted 27 Oct 2024
The toilet bidet was leaking and water scatters around the floor area
Comment from Hotel Management
4 Nov 2024 by Gladwys , Hotel Management
Dear Marcelino,Thank you for sharing your review.We are sorry to hear that you had encountered inconveniences with the leaking toilet bidet in your room during your stay. Thank you for your patience as the team rectified the issue. We strive to provide the best possible service and accommodations, and hope to serve you better on your next visit. Sincerely,Gladwys KhooSenior Executive, Marketing CommunicationsHoliday Inn Express & Suites Singapore Novena
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Gladwys , Hotel Management
Dear Robert,Thank you for your 5/5 rating!We are delighted to know that you have enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Gladwys KhooSenior Executive, Marketing CommunicationsHoliday Inn Express & Suites Singapore Novena
