Ratings based on 120 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Like the location of it, easy access by MRT, within 10 minutes walk from Outram station Exit 5. Also, if prefer a bus ride there a few bus stops for different route to get round the city.
My room we stay was clean and comfortable but very basic and there was only one chair in the room, so we need to take a turn to have the seat. There was a communal kitchen for the whole Block which was very crowded and busy during the lunch and dinner hours. And loads of rubbish found and the place was a bit dirty especially in the morning.
Comment from Hotel Management
1 Dec 2024 by Wati, Guest Experience Manager, Hotel Management
Dear Sui,We're sorry to hear that your experience fell short of expectations. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience you experienced. We take your concerns seriously and will use them to improve our services. If you're willing to give us another chance, we'd love the opportunity to make it right.Best regards
by A verified traveler from Ardrossan
Posted 23 Nov 2024
Value for money
Comment from Hotel Management
24 Nov 2024 by Wati, Guest Experience Manager, Hotel Management
Dear Maria,Thank you for your fantastic review! We're thrilled to hear that you had such a wonderful experience at our establishment. We strive to provide exceptional service, and we're delighted that we hit the mark with your stay. We look forward to welcoming you back soon!Thank you
by A verified traveler
Posted 10 Nov 2024
A week in this property has few challenges for disability access with a small ramp and awkward access to the room for a portable scooter. The pool was being resurfaced which was inconvenient. We booked 2 large rooms with only one being large enough and the other quite cramped. And we only had 1 adult per room.
However we still enjoyed our stay, the staff were very friendly and helpful and accommodating. The communal kitchen and apartment had everything we needed and it was very close to everything. Grab orders for food were quick and there were so many choices we didn’t use the cooking facilities at all. I would definitely stay here again just be aware of booking a large or extra large room if you have mobility devices.
Comment from Hotel Management
14 Nov 2024 by Wati, Guest Experience Manager, Hotel Management
Dear Tanya,We're sorry to hear about the challenges you faced during your stay. We would like to take this time to explain that our property is not wheelchair- friendly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Best regards
by A verified traveler
Posted 8 Nov 2024
Good location and to far from the downtown area 😊
Comment from Hotel Management
14 Nov 2024 by Wati, Guest Experience Manager, Hotel Management
Dear Luke,Thank you for your fantastic review! We're thrilled to hear that you had such a wonderful experience at our establishment. We strive to provide exceptional service, and we're delighted that we hit the mark with your stay. We look forward to welcoming you back soon!Thank you
by A verified traveler from Bjornevatn
Posted 28 Oct 2024
Top, amazing serviced apartments for best longer stay in Singapore imaginable. Lot's of younger locals and expats use it as a place to stay as well so it doesnt feel as a tourist place at all. Location is top, close to China town and river front, but still feels tucked away and hidden by Pinnacle skyscrapers. Highly recommended
Comment from Hotel Management
2 Nov 2024 by Wati, Guest Experience Manager, Hotel Management
Dear Milivoj,We're thrilled that you enjoyed your stay with us! Thank you for sharing your positive experience. We can't wait to welcome you back for another memorable visit. Don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Wati, Guest Experience Manager, Hotel Management
Dear Tamas,Thank you for your fantastic review! We're thrilled to hear that you had such a wonderful experience at our establishment. We strive to provide exceptional service, and we're delighted that we hit the mark with your stay. We look forward to welcoming you back soon!Thank youBest regards
by A verified traveler
Posted 24 Sep 2024
Dirty pool unuseable
Comment from Hotel Management
25 Sep 2024 by Wati, Guest Experience Manager, Hotel Management
Hello Michael,We appreciate your feedback, and we're sorry for any confusion. As our pool is set outdoors right under the trees, there may be some instances where leaves are found in the pool, however you may simply reach out to us and we will assist to remove the floating leaves from the pool. We apologize if this wasn't clearly communicated during your stay.Your satisfaction is important to us, and we hope to have the opportunity to provide you with an exceptional experience in the future.Thank you
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Wati Guest Experience Manager, Hotel Management
Dear Nicolas,Thank you for your fantastic review! We're thrilled to hear that you had such a wonderful experience at our establishment. We strive to provide exceptional service, and we're delighted that we hit the mark with your stay. We look forward to welcoming you back soon!Thank youBest regards
by A verified traveler
Posted 6 Sep 2024
The staff went above and beyond to make us feel comfortable. The room was perfect.
Comment from Hotel Management
13 Sep 2024 by Wati, Guest Experience Manager, Hotel Management
Dear Edgar,We're delighted to receive such positive feedback! Our team works hard to ensure every guest has a memorable experience, and it's rewarding to know we succeeded during your visit. We'll be sure to pass along your kind words to our staff. We can't wait to welcome you back for another fantastic stay!Best regards
by A verified traveler
Posted 14 Aug 2024
Staff were absolutely lovely. First room was horrible but they moved me when requested. Could not walk beside bed and aircon terrible. Other than that good. MRT is quite a walk in the heat. The pool has no steps so was a bit hard to get in and out of if you have any mobility issues. I would say you have a 300 - 400m walk to food.
Comment from Hotel Management
22 Aug 2024 by Wati, Hotel Management
Hello Susan,We're delighted to receive such positive feedback! Our team works hard to ensure every guest has a memorable experience, and it's rewarding to know we succeeded during your visit. We'll be sure to pass along your kind words to our staff. We can't wait to welcome you back for another fantastic stay!
