Ratings based on 961 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
My partner and I stayed here for the 2024 Formula 1 race, and it was a fantastic staying experience starting at check-in where a receptionist initiated a conversation with us about my partners Dragon Ball Z t-shirt, which helped us feel at ease about being at a fancy 5 star hotel.
We stayed in a Crystal Club room on the 10th floor, where we found upon arrival a little welcome gift set up, which included a little box of Formula 1 themed chocolates that I absolutely adored, amongst a few other lovely items. The room was very spacious, the bed extremely comfortable, and my partner really enjoyed the rainfall shower option in the bathroom.
The Crystal Club lounge was cosy, quiet, relaxed and intimate, where we were very well looked after by our hosts Gladys, Loy, Kripa, Joanne, and Jia En. This was actually one of the hotel highlights for us during our stay; the staff were amazing, and took the time to get to know us as their guests. We also made friends with other guests staying here who were Formula 1 patrons, which added the the great experience we had.
The hotel is in a great location for Formula 1 attendees, as the Zone 4 gates are less than 10 minutes walk, and you can see the Padang grandstand and stage from Coleman Street.
We thoroughly enjoyed our stay, and will hopefully be back whenever we come to Singapore for another holiday.
by A verified traveler
Posted 14 Oct 2024
Great central location, super clean and beautiful hotel.
Walkable to Marina Sands and many other attractions
Comment from Hotel Management
17 Oct 2024 by Grand Park City Hall, Hotel Management
Dear Kate, It was truly a pleasure having you as our guest. We appreciate the high rating that you had generously given us. We are glad that you had a fantastic experience at Grand Park City Hall and we look forward to welcoming you back on your next trip to Singapore. Warmest regards, Management Team at Grand Park City Hall
by A verified traveler
Posted 14 Oct 2024
First time staying here. Check in was handled expertly by Cardjin and Joanne. Room was spacious. Bed was the best thing after a 16hr flight. Divine. Generous large fluffy towels. Pool was excellent too! Staff were friendly and welcoming. Excellent location.
Comment from Hotel Management
17 Oct 2024 by Grand Park City Hall, Hotel Management
Dear DONNA, It was truly a pleasure having you as our guest. We appreciate the high rating that you had generously given us. We are glad that you had a fantastic experience at Grand Park City Hall and we look forward to welcoming you back on your next trip to Singapore. Warmest regards, Management Team at Grand Park City Hall
by A verified traveler
Posted 7 Oct 2024
Excellent location near to transportation, shopping and dining options. Very clean property and staff are professional and friendly.
Comment from Hotel Management
17 Oct 2024 by Grand Park City Hall, Hotel Management
Dear Pathman, It was truly a pleasure having you as our guest. We appreciate the high rating that you had generously given us. We are glad that you had a fantastic experience at Grand Park City Hall and we look forward to welcoming you back on your next trip to Singapore. Warmest regards, Management Team at Grand Park City Hall
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Grand Park City Hall, Hotel Management
Dear izumi, It was truly a pleasure having you as our guest. We appreciate the high rating that you had generously given us. We are glad that you had a fantastic experience at Grand Park City Hall and we look forward to welcoming you back on your next trip to Singapore. Warmest regards, Management Team at Grand Park City Hall
by A verified traveler
Posted 5 Oct 2024
The Grand Park City Hall was conveniently located - close to the MRT, that took us everywhere we wanted to visit. Staff looked after us, from the concierge, to those working in reception, and on breakfast and dinner duty (and btw, the food was delicious!). Our room (in a corner) was spacious. Lights, fan and air conditioner were all controlled from a small central digital panel, easy for me but difficult for my partner who has bigger fingers and couldn’t engage the buttons. Overall, we enjoyed a very comfortable stay.
Comment from Hotel Management
6 Oct 2024 by Management Team at Grand Park City Hall, Hotel Management
Dear Heather, Thank you for staying with us at Grand Park City Hall. We are glad that you liked the location of the hotel. Please accept our sincere apologies for not meeting your expectations regarding the digital panel during your stay. We are glad that overall, your stay was still pleasant and we look forward to welcoming you back in the near future. Warmest regards, Management Team at Grand Park City Hall
by A verified traveler
Posted 1 Oct 2024
Lovely hotel with lovely staff members
Very accessible area also
Comment from Hotel Management
3 Oct 2024 by Management Team at Grand Park City Hall, Hotel Management
Dear Nidah, Thank you for staying at Grand Park City Hall. It was truly a pleasure having you as our guest. We are delighted to know that you had an amazing experience and were happy with the service rendered by our team members. We look forward to welcoming you back in the near future. Warmest regards, Management Team at Grand Park City Hall
by A verified traveler from Richmond
Posted 28 Sep 2024
Jobs well done!
Comment from Hotel Management
3 Oct 2024 by Management Team at Grand Park City Hall, Hotel Management
Dear Mei, Thank you for staying at Grand Park City Hall. It was truly a pleasure having you as our guest. We are delighted to know that you had an amazing experience and were happy with the service rendered by our team members. We look forward to welcoming you back in the near future. Warmest regards, Management Team at Grand Park City Hall
by A verified traveler
Posted 25 Sep 2024
The hotel was beautiful, well maintained, clean and we got upgraded to a premium room. The staff were also very attentive.
Comment from Hotel Management
26 Sep 2024 by Grand Park City Hall, Hotel Management
Dear Toula Jenny,Thank you for staying at Grand Park City Hall. We are delighted to know that you had an enjoyable stay and look forward to welcoming you back soon.Warmest regards,Management Team at Grand Park City Hall
by A verified traveler
Posted 24 Sep 2024
Wonderful stay. The staff were very helpful. You do have to pay double for items like breakfast over busy events (like the F1) so be aware of that in advance. The hotel was so well located for everywhere we went and the room was a good size for a city hotel.
Comment from Hotel Management
26 Sep 2024 by Grand Park City Hall, Hotel Management
Dear Ms Sarah,Thank you for choosing to stay at Grand Park City Hall. We are glad that you had an enjoyable stay at our central location which is close to sightseeing attractions, shopping malls, eateries and public transportation.The full rating that you had given us is much appreciated. We look forward to welcoming you back in the near future.Warmest regards,Management Team at Grand Park City Hall
