Ratings based on 387 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Stay was ok, room was a little run down with marks across the walls, main bedroom air-conditioner was excessively noisey when trying to sleep it gave out a high pitched noise we ended up switching it off to sleep. the soundbar turned on in the middle of the night by itself a few times and made noise waking everyone up we ended up unplugging it too, the pool tiling is damaged
cutting one of my childrens feet, dishwasher had no rollers for the bottom drawer and the first night we had to stay at an alternate frasers property due to an electrical shutdown. The staff were really friendly, helpful and cleaners really good turning our room down everyday. A little bit disappointed i expected a bit more in Singapore and my first expirience booking through expedia.
Comment from Hotel Management
19 Nov 2024 by Karren Acosta/Operations Manager, Hotel Management
Dear Mr House,Thank you for choosing to stay at Fraser Suites Singapore! It is with great pleasure to have you and your family here with us for a stay experience. We regret to hear and apologise on all the inconvenience. Please know that this is not our usual standard and we are committed to deliver better. Please reach out to me should you wish to provide further details and I will be pleased to discuss. We look forward to having another opportunity to serve you in the near future. Sincerely,Karren AcostaOperations Manager
by A verified traveler
Posted 26 Oct 2024
My stay was excellent, the staff were super helpful, polite, and so attentive to detail. From the details in the suite to the little shopping bags and umbrellas provided to the in room coffee machines and appliances provided, my stay was seamless.
It was my daughter’s 16th birthday while we were there and so Jaya, Kay Li and other staff ranged a cake and presented it to her at breakfast. She was thrilled and so were we.
Nothing was too much for the staff to do.
Kevin at reception was something out of the movies, so funny always saying hello and ready to help.
There were 2 other guys who were always present at breakfast but I can’t recall their names… they were just so hospitable.
A girl with a headscarf cleaned our room regularly and I can’t recall her name but she was also so kind, and did an excellent job.
Fraser suites made my stay in Singapore very comfortable and special. I would definitely stay here again.
Everything was just awesome.
Thank you to every single staff we met during our stay. We couldn’t speak more highly of you all.
We will be back again sometime.
Comment from Hotel Management
27 Oct 2024 by Karren Acosta/Operations Manager, Hotel Management
Dear Mr Oghenokomeno,Thank you for choosing to stay at Fraser Suites Singapore! It is with great pleasure to have you and your family here with us for a stay experience especially on your daughter's special day!Our staff takes pride in delivering memorable experiences for every guest. We are delighted to know that you had an enjoyable stay with us and humbled ro receive your compliments to our team!We look forward to welcome you back to Fraser Suites Singapore in the near future! Sincerely,Karren AcostaOperations Manager
by A verified traveler from San Mateo
Posted 20 Oct 2024
Stayed there several times. Great for working, lots of space, very comfortable. Lots of restaurants nearby. Staff was always welcoming.
Comment from Hotel Management
23 Oct 2024 by Karren Acosta, Operations Manager, Hotel Management
Dear Eric,Thank you for choosing to stay at Fraser Suites Singapore! It is with great pleasure to have you here with us for a stay experience. Our staff takes pride in delivering memorable experiences for every guest. We are delighted to know that you had an enjoyable stay with us. We look forward to welcome you back to Fraser Suites Singapore in the near future! Sincerely,
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
13 Jul 2024 by Karren Acosta/Operations Manager, Hotel Management
Dear Hang,Thank you for choosing to stay at Fraser Suites Singapore! It is with great pleasure to have you here with us for a stay experience. We are delighted to know that you had an enjoyable stay with us and extend our thanks for the time you have taken to provide your feedback. We look forward to welcome you back to Fraser Suites Singapore in the near future!Sincerely,
by A verified traveler
Posted 6 Jun 2024 on Hotels
Comment from Hotel Management
6 Jul 2024 by Karren Acosta/Operations Manager, Hotel Management
Dear Mr Sarwat,Thank you for choosing to stay at Fraser Suites Singapore! It is with great pleasure to have you here with us for a stay experience. We are delighted to know that you had an enjoyable stay with us and extend our thanks for the time you have taken to provide your feedback. Our sincere apologies on all the inconvenience and rest assured the team will strive to deliver better. We look forward to welcome you back to Fraser Suites Singapore in the near future! Sincerely,
by A verified traveler from San Ramon
Posted 3 Jun 2024
Comment from Hotel Management
6 Jul 2024 by Karren Acosta, Hotel Management
Dear Ms Wendy,Thank you for choosing to stay at Fraser Suites Singapore! It is with great pleasure to have you here with us for a stay experience. We are delighted to know that you had an enjoyable stay with us and extend our thanks for the time you have taken to provide your feedback. Our sincere apologies on all the inconvenience and rest assured the team will strive to deliver better. We look forward to welcome you back to Fraser Suites Singapore in the near future! Sincerely,Karren Acosta Operations Manager
by A verified traveler
Posted 25 Apr 2024
We’re familiar with Singapore so an aparthotel slightly off the main drag worked for us. Easy to walk to the subway or bus stop, plus Fraser Suites offers a shuttle service. Efficient well-stocked kitchen for meals in. Plenty of restaurants nearby. Separate desk from the kitchen table kept work stuff away from food prep. Tub and shower, plenty of bathroom space to share. Quiet. Loved the walk along Alexandra Canal to Clarke Quay. Saw otters in the canal!
Comment from Hotel Management
1 May 2024 by Karren Acosta, Hotel Management
Dear Dana, Thank you for choosing to stay at Fraser Suites Singapore! It is with great pleasure to have you and your family with us for a stay experience. Our staff takes pride in delivering memorable experiences for every guest. We are delighted to know that you had an enjoyable stay with us! We hope to welcome you back for an even better experience in the future. Sincerely,Karren Acosta Operations Manager
by A verified traveler
Posted 13 Apr 2024 on Hotels
Comment from Hotel Management
15 Apr 2024 by Amy Lee, Hotel Management
Dear Derek, Thank you for choosing to stay at Fraser Suites Singapore! It is with great pleasure to have you here with us for a stay experience. Our staff takes pride in delivering memorable experiences for every guest. We are delighted to know that you had an enjoyable stay with us! We look forward to welcome you back to Fraser Suites Singapore in the near future! Sincerely, Amy Lee Executive Assistant Manager
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
1 May 2024 by Karren Acosta, Hotel Management
Dear Joshua, Thank you for choosing to stay at Fraser Suites Singapore! It is with great pleasure to have you with us for a stay experience. We are delighted to know that you had an enjoyable stay with us! We hope to welcome you back for an even better experience in the future. Sincerely,Karren AcostaOperations Manager
by A verified traveler
Posted 6 Mar 2024
Quiet environment. Staff is attentive.
Comment from Hotel Management
18 Mar 2024 by Amy Lee, Hotel Management
Dear Ritajana, Thank you for choosing to stay at Fraser Suites Singapore! It is with great pleasure to have you here with us for a stay experience. Our staff takes pride in delivering memorable experiences for every guest. We are delighted to know that you had an enjoyable stay with us! We look forward to welcome you back to Fraser Suites Singapore in the near future! Sincerely, Amy Lee Executive Assistant Manager
