Ratings based on 2,302 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
This hotel is closed to the subway station and next to a shopping mall which has stores plus eateries. I love it.
by A verified traveler
Posted 22 Nov 2024
Good layover stop close to the airport.
by A verified traveler
Posted 17 Nov 2024
Great hotel, very convenient location near airport
Comment from Hotel Management
18 Nov 2024 by Dorsett Changi City Singapore, Hotel Management
Dear Robert,Thank you for your review. We are delighted to hear that you had an enjoyable stay with us and found our location convenient near Changi Airport. We hope to welcome you back for another vibrant stay soon!Best regards,Dorsett Changi City SingaporeManagement Team
by A verified traveler
Posted 5 Nov 2024
Convenient for expo.
Comment from Hotel Management
8 Nov 2024 by Dorsett Changi City Singapore, Hotel Management
Dear Alexandra,Thank you for your review. We are glad to hear that you enjoyed your stay with us and found our location convenient and suitable for visiting Singapore Expo. We hope to welcome you back for another vibrant stay soon!Best regards,Dorsett Changi City SingaporeManagement Team
by A verified traveler
Posted 5 Nov 2024
The room could have been a bit cleaner. The building itself makes a lot of noises when it is shifting or someone outside is opening doors, etc.
The lobby was very nice and clean. Overall a nice stay.
Comment from Hotel Management
8 Nov 2024 by Dorsett Changi City Singapore, Hotel Management
Dear Jasica,Thank you for your review. We are delighted to hear that you had an overall pleasant stay with us and found our lobby welcoming. Your feedback is important to us, and we will work on elevating our service standards to meet a higher level of cleanliness. We hope to welcome you back for another comfortable stay soon!Best regards,Dorsett Changi City SingaporeManagement Team
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Dorsett Changi City Singapore, Hotel Management
Dear Florence,Thank you for your review. We are glad to hear that you had an enjoyable stay with us, and we hope to welcome you back for another vibrant stay soon!Best regards,Dorsett Changi City SingaporeManagement Team
by A verified traveler
Posted 11 Oct 2024
The hotel was clean and modern. Good location. The back where our room was, overlooked the canal and it looked quiet yet lively with small restaurants and a well maintained walking/jrunning path alongside.
Comment from Hotel Management
19 Oct 2024 by Dorsett Singapore, Hotel Management
Dear Munira, Thank you for your review. We are delighted you enjoyed your stay and we hope to welcome you back for another vibrant stay soon!Best regards,Dorsett SingaporeManagement Team
by A verified traveler
Posted 10 Sep 2024
Everything was perfect. Excellent experience
Comment from Hotel Management
1 Oct 2024 by Dorsett Changi City Singapore, Hotel Management
Dear Richard, Thank you for your review. Glad you found your stay perfect and had an excellent experience! We hope to welcome you back for another vibrant stay soon!Best regards,Dorsett Changi City SingaporeManagement Team
by A verified traveler
Posted 24 Aug 2024
The pool light was off. I want proper maintenance for safety because I let my children play there.
Comment from Hotel Management
24 Aug 2024 by Eric Lai, Hotel Management
Dear Mai,Many thanks for staying with us and providing us with your valuable feedback and rating on your recent stay at Capri by Fraser, Changi City / Singapore. We were disappointed to learn that the swimming pool experience did not meet your expectations, and we fell short of providing an comfortable atmosphere. We sincerely apologize for any inconvenience or disappointment this may have caused you. We are committed to providing our guests with a comfortable and enjoyable experience, and we hope that your overall stay with us was still a pleasant one. We truly appreciate you sharing your feedback out of your valuable time. Thank you once again and we look forward to welcoming you back soon. In the meantime, stay safe and well!Best RegardsEric LaiDuty Manager
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Fherzana, Hotel Management
Dear Leparis,Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager
