Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Seattle
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by With Heartfelt Appreciation, Hotel Management
Dear SoonFatt, --Greetings! --Thank you for choosing D’Hotel for your recent holiday in Singapore and for taking the time to review your recent 6 nights stay at our boutique hotel. ---We are heartened to learn you and your lovely partner had an enjoyable and comfortable 6 nights stay with us. –All of us sincerely thank you for giving us the great privilege and pleasure of having been of service to you your lovely partner at our boutique hotel, and we earnestly look forward to welcoming both of you back. ---We are at your service, and we wish your lovely partner and you well. –Thank you for your valued support. --Kind regards, --The management of D’Hotel Singapore
by A verified traveler
Posted 9 Nov 2024
This was the second time I have stayed here and I was not disappointed, friendly staff, clean good sized relaxing room and easy to get to most attractions from the hotel and done good quality restaurants in close proximity
Comment from Hotel Management
9 Nov 2024 by With Heartfelt Appreciation, Hotel Management
Dear Brian, --Greetings from D’Hotel Singapore and welcome back! –Thank you for your valued support for our centrally located boutique hotel and for taking the time to share this heartwarming review about your recent 3 nights experience staying with us. –All of us are thrilled to learn you had another enjoyable and comfortable stay with us, and you like our location due to its proximity to many eateries and various public transport options which made it easy to explore our city-state. –We are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you! –As always, all of us truly enjoy being of service to you and we sincerely hope our boutique hotel remains as your choice accommodation whenever you are back in our city-state. ---If there is anything we can do to assist you with your stays at our boutique hotel, please do not hesitate to let us know as we would be most glad to be of assistance to you. –We are at your service, and we wish you well. --Kind regards,The management of D’Hotel Singapore
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by With Heartfelt Appreciation, Hotel Management
Dear Pinidphon, --Greetings! Thank you for choosing D’Hotel for your recent holiday in Singapore and for leaving us a perfect rating for your stay experience at our boutique hotel. --All of us are delighted you and your dad had a wholly enjoyable and comfortable stay with us. --Our management values customer satisfaction as a top priority and we are committed to our guests. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. It is guests like you and your dad who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. Thank you! ---It has truly been our great pleasure and privilege to have been of service to you and your dad. –All of us earnestly look forward to welcoming both of you back. --We are at your service, and we wish your dad and you well. --Kind regards, ---The management of D’ Hotel Singapore
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by With Heartfelt Appreciation, Hotel Management
Dear Lau Chin, --Greetings from D'Hotel Singapore! --Thank you for awarding a perfect rated for your recent stay at our boutique hotel. –--We are thrilled to learn you had a great 2 nights stay with us. --Feedback like yours is always valued by every team member at our serviced residence as it motivates us to continue enhancing our services, products and facilities. Thank you! ----It has truly been our great privilege and pleasure to have been of service to you during your recent stay with us, and we sincerely hope D’Hotel remains your choice accommodation whenever you are back in our city-state. ---All of us look forward to being of service to you again. –We are at your service, and we wish you well. --Kind regards, --The management of D’Hotel Singapore
by A verified traveler
Posted 23 Oct 2024
Poorly designed bathroom, water kept leaking out from shower area. Not many towels provided. Fridge was not cooling very well even at coldest setting. Fridge smelled bad.
Comment from Hotel Management
23 Oct 2024 by With Sincere Apologies, Hotel Management
Dear I Hao, --Greetings. We deeply regret to learn you and your brother did not enjoy your 6 nights stay at this centrally located boutique hotel and we apologise for the disappointment caused to you. –We appreciate your valuable feedback about the condition of the bathroom in 6th level room you stayed in, and we assure you that we will be sharing your feedback with the relevant people so they can review improvement plans for the property. –We would also like to apologise for the discomfort you and your brother experienced with the fridge in the room. --Following your feedback, our Housekeeping and Engineering Managers will check the 6th level room and ensure that the needed corrective works are carried out. ---All of us sincerely thank you for giving us the pleasure of hosting your brother and you. ----We do hope you will give us a chance to welcome both of you back as we truly want to create a better stay experience for you and recover our trust in our service. –We wish you and your brother well. –Thank you. --Kind regards, --The management of D’Hotel Hotel Singapore
by A verified traveler
Posted 18 Oct 2024
Best location, nice staffs, and very clean hotel. Strongly recommended.
Comment from Hotel Management
18 Oct 2024 by With Heartfelt Appreciation, Hotel Management
Dear Weon Kyeum, ---Greetings! ---Thank you for choosing our boutique hotel for your recent holiday in Singapore. --We are delighted you and your lovely wife had a fabulous 3 nights stay with us, and that you found our location with easy accessibility to many eateries, Tiong Bahru Food Center and various public transport options convenient. –All of us are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you and your wife! –With your recent experience staying with us, we sincerely hope you will now make D’Hotel your choice accommodation whenever you and your lovely wife are back in our city-state. --It has been our great pleasure being of service to you and your lovely wife, and we truly look forward to welcoming both of you back. ---We are at your service, and we wish you and your lovely wife well. –Thank you. ---Kind regards, ---The management of D’Hotel Singapore
by A verified traveler
Posted 10 Oct 2024
First, let me start with the good: the staff were very friendly and helpful, the room was big, the bed was decent, and the AC worked. Now, on to the bad: the photo does NOT look like anything in real life. The floors were super hard and comfortable to walk on, there was a rollout bed just sitting in the hallway, there were stains everywhere, damaged walls, rust in the shower, the toilet barely flushes, and the walls were THIN. Most importantly, the hotel is not secure at all. Anyone can access the hotel after hours, and you don't even need your keycard to access your floor despite the sign in the elevator saying you do. I would definitely not consider this hotel 4-star. There was another comment describing it as a roadside hotel like in North America, and I wish I had listened cause this is exactly like a Holiday Inn or Motel 6. If you are looking for this type of accommodation, this hotel is for you, but stay away if you are looking for a 4-star hotel.
Comment from Hotel Management
11 Oct 2024 by With Sincere Apologies, Hotel Management
Dear Andrew, --Thank you for taking the time to provide your detailed feedback. ----We are pleased to hear that you found our staff friendly and helpful, and that you appreciated the size of the room, the comfort of the bed, and the functionality of the air conditioning. ---We sincerely apologise for the condition of the room and the discrepancies between the photos and the actual experience. Your comments regarding the hard floors, hallway conditions, stains, damaged walls, rust in the shower, and thin walls are very concerning. ----We assure you that we will share your feedback with the relevant people so they can review improvements for this property. ---Additionally, we are deeply sorry to hear about your concerns regarding the security of the hotel. Guest safety is a top priority for us, and we will address these issues immediately to ensure a more secure environment for our guests. ---Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your lovely partner back in the future and provide you with a significantly improved experience. ---Best regards, ---The management of D'Hotel Singapore
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
11 Oct 2024 by With Sincere Apologies, Hotel Management
Dear Steven, --Greetings. We are disheartened to know you and your lovely wife did not enjoy your 2 nights stay, and we apologise for any shortfall in our service, product offerings and facilities that you might have expected during your stay. ---Please allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any information about the areas you were somewhat dissatisfied with during your stay and as we truly want to improve in the areas we lack, we would like to invite you to write to us as it will allow us to review our processes and service for improvements, besides ensuring the lapses are being attended to. ---Thank you for giving us the pleasure of hosting you and your lovely wife at D’Hotel Singapore. –We sincerely hope to welcome you and your wife back, giving us an opportunity to create a better stay experience for you. Thank you. --Kind regards, ---The management of D’Hotel Singapore
by A verified traveler
Posted 7 Oct 2024
Great location near train station. Friendly staff
Comment from Hotel Management
8 Oct 2024 by With Heartfelt Appreciation, Hotel Management
Dear Maria, --Greetings! Thank you for taking the time to review your recent stay at our boutique hotel. ---We are heartened to learn you had a pleasant stay with us, and you like our location due to its proximity to Havelock MRT station. ---We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been the main contribution to the success of your stay with us. Please be assured we will be sharing your heartwarming compliments with our team, and we will definitely thank them for their dedicated service. Thank you for making them feel valued too! –We sincerely thank you for giving us the great privilege and pleasure of having been of service to you and we earnestly look forward to welcoming you back. –We are at your service, and we wish you well. ---Thank you. --Kind regards, --The management of D’Hotel Singapore
by A verified traveler
Posted 1 Oct 2024
Excellent location and had several cafes and restaurants close by. Clise to Havelick MRT (Brown line)
Comment from Hotel Management
1 Oct 2024 by With Heartfelt Appreciation, Hotel Management
Dear Saiqa, ---Thank you for your excellent review! ---We are delighted to hear that you and your sister enjoyed your 5-nights stay with us. ----It is wonderful to know that you appreciated our boutique hotel's prime location and the proximity to several cafes, restaurants, and the Havelock MRT station. ----We look forward to welcoming you and your sister back for another great experience. ---Best regards, ---The management of D'Hotel Singapore
