Ratings based on 508 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Fherzana, Hotel Management
Dear Timotius, Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, China Square Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser China Square was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager
by A verified traveler
Posted 18 Nov 2024
Great staff, great locations.
Comment from Hotel Management
18 Nov 2024 by Fherzana, Hotel Management
Dear Oscar,Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, China Square Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser China Square was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager
by A verified traveler
Posted 10 Nov 2024
We were given a room that was already occupied by someone else. We opened the door and surprised the occupants in the room. This was very unpleasant and could be dangerous. Not sure how this could have happened? Hotel apologized and we were upgraded ti another room. Shower tub poorly designed with inadequate coverage to prevent water from flowing to the floor. Somewhat disappointed.
Comment from Hotel Management
10 Nov 2024 by Eric Lai, Hotel Management
Dear You Leong,Thank you for choosing to stay with us and for taking the time to share your valuable feedback regarding your recent visit to Capri by Fraser, China Square / Singapore.We deeply regret the unsatisfactory experience you encountered. Please be assured that we take your feedback very seriously, particularly regarding the issues with the rooming incident, as well as the shower facility in room. Your comments are invaluable to us, and we will promptly relay them to the relevant departments to address these concerns. We are committed to using this feedback to enhance our service standards and provide an exceptional experience for our valued guests.Once again, thank you for sharing your feedback. It provides us with an opportunity to improve our services. We look forward to welcoming you back soon.In the meantime, stay safe and well!Yours sincerely,Eric LaiDuty Manager
by A verified traveler
Posted 5 Nov 2024
Best thing is the location. Not too sure Abt how the toilet is set up.
Comment from Hotel Management
6 Nov 2024 by Fherzana, Hotel Management
Dear Shu Wen, Many thanks for staying with us and providing us with your kind rating and valuable feedback on your recent stay with us at Capri by Fraser China Square.We are glad that your overall stay was good! However, we would like to extend our sincere apologies with regards to the shortcomings you have experienced during your stay with us. Please be rest assured that we will investigate and work on our lapses to improve and avoid such occurrences. Once again, we appreciate the opportunity for us to improve with your feedback. We certainly look forward to another opportunity to welcoming you back again! Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager
by A verified traveler
Posted 4 Nov 2024
Very nice and good location.
Comment from Hotel Management
4 Nov 2024 by Freida Ng, Hotel Management
Dear Mickey, Thank you for staying with us and providing us with a perfect rating and review on your recent stay at Capri by Fraser, China Square / Singapore. We are delighted to learn that your overall stay with us was excellent. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share it.Thank you again for choosing Capri by Fraser for your visit to Singapore. We would be delighted to welcome you back soon!In the meantime, please stay safe and well.Yours sincerely, Freida Ng Duty Manager
by A verified traveler from Toronto
Posted 2 Nov 2024
Good service overall.
Comment from Hotel Management
2 Nov 2024 by Freida Ng, Hotel Management
Dear Anil, Thank you for staying with us and providing us with a great rating and review on your recent stay at Capri by Fraser, China Square / Singapore. We are delighted to learn that your overall stay with us was a pleasant one. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share it.Thank you again for choosing Capri by Fraser for your visit to Singapore. We would be delighted to welcome you back soon!In the meantime, please stay safe and well.Yours sincerely, Freida NgDuty Manager
by A verified traveler
Posted 31 Oct 2024
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Comment from Hotel Management
31 Oct 2024 by Fherzana, Hotel Management
Dear Yunxuan, Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, China Square Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser China Square was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Fherzana, Hotel Management
Dear Neecholl, Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, China Square Singapore!We are delighted to learn that your overall stay with us at Capri by Fraser China Square was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon.Meanwhile, stay safe and well!Kind Regards,Fherzana BegumDuty Manager
by A verified traveler
Posted 25 Oct 2024
Great location. Walking distance to all main attractions. Modern room with all that you need.
Comment from Hotel Management
25 Oct 2024 by Eric Lai, Hotel Management
Dear Eli, Thank you for staying with us and providing us with your kind rating and review on your recent stay at Capri by Fraser, China Square / Singapore. We are delighted to learn that your overall stay with us was excellent. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share it.Thank you again for choosing Capri by Fraser for your visit to Singapore. We would be delighted to welcome you back soon!In the meantime, please stay safe and well.Yours sincerely, Eric LaiDuty Manager
by A verified traveler from Calgary
Posted 17 Oct 2024
We spent four excellent nights at the Capri. It was very pleasing with both the cleanliness and the facility in general I did have one minor challenge in the fact that there are no ice machines in the hallways and the only ice available was with a $3.50 for a bucket of ice at the bar. Very unusual by North American standards.
Comment from Hotel Management
18 Oct 2024 by Freida Ng, Hotel Management
Dear Walter, Thank you for staying with us and providing us with a great rating and review on your recent stay at Capri by Fraser, China Square / Singapore. We are delighted to learn that your overall stay with us was a pleasant one. Your feedback is incredibly valuable especially on the ice service, and we truly appreciate you taking the time to share it. Rest assured that your feedback will be shared with the relevant department to improve on our service delivery and be able to provide a better guest experience. Thank you again for choosing Capri by Fraser for your visit to Singapore. We would be delighted to welcome you back soon!In the meantime, please stay safe and well.Yours sincerely, Freida NgDuty Manager
