Ratings based on 958 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Excellent
by A verified traveler
Posted 16 Nov 2024
Room was very clean and quiet, had a great sleep and shower. Before leaving we enjoyed the free meal, tea, flat white and water in the nice lounge. Staff were very helpful and attentive. We will be back.
Comment from Hotel Management
18 Nov 2024 by Peter, Hotel Management
Dear Sheryl,Thank you for your positive comments and full rating of our hotel. We look forward to your next transit stay with us.Best regards,Peter WongHotel Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Peter, Hotel Management
Dear Shamus,Thank you for your feedback.Best regards,Peter WongHotel Manager
by A verified traveler
Posted 14 Nov 2024
Good to break the journey with a proper night’s sleep without leaving the departure zone.
Comment from Hotel Management
15 Nov 2024 by Peter, Hotel Management
Dear Ryan,Great that you were able to break your long journey by staying with us.Best regards,Peter WongHotel Manager
by A verified traveler
Posted 13 Nov 2024
Only stayed for 12 hrs to sleep but was super convenient, good AC , quiet and a good meal included. Would definitely stay again
Comment from Hotel Management
15 Nov 2024 by Peter, Hotel Management
Dear Natalia,Thank you for your feedback and continued support of our hotel.Best regards,Peter WongHotel Manager
by A verified traveler
Posted 13 Nov 2024
Unhelpful staff, going no good help and advice to the guest. Extreme terrible service.
Comment from Hotel Management
15 Nov 2024 by Peter, Hotel Management
Dear Pauline,Please accept our apologies for the service attitude of our staff. This is definitely not the standard that we are proud of and not our normal standards as well. It will be looked into and staff re-trained.Best regards,Peter WongHotel Manager
by A verified traveler
Posted 13 Nov 2024
Our experience was terrible. Could not access in airport terminal, hotel unresponsive when we called for assistance, hotel unable to confirm hours required, cheaper and easier to stay at local hotel in Changi. Do yourself a favour - avoid this hotel. We got burned by this hotel.
Comment from Hotel Management
15 Nov 2024 by Peter, Hotel Management
Dear Stephen,We read and made an immediate check on your booking. Our reservation staff wrote to you as early as Oct 20 2024 to inform you not to exit customs and to come to the hotel directly. There were further communications between you and them about time of arrival as well, including that any extension of hours can be confirmed only on arrival. You had not asked for the booking to be cancelled then though you had sufficient time before your actual arrival. It seemed like you exited customs on arrival against our advice and could not get back in. It is unfortunate as you decided to go against our advice, landing yourself in a situation that we wanted to help you avoid. We have communicated with you thoroughly (we have copies of these) and are therefore disappointed that you have published inaccurate feedback here. We felt it only fair that we reply with facts to allow our readers to understand the whole situation.Best regards,Peter WongHotel Manager
by A verified traveler
Posted 13 Nov 2024
I was surprised how quiet the room was. My room faced away from the shopping area which may be the reason it was unexpectedly quiet. I was overall very happy with the hotel and I got what I paid for.
Comment from Hotel Management
15 Nov 2024 by Peter, Hotel Management
Dear Colin,We are glad that you found our hotel quiet and hope you managed to get the rest you wanted.Best regards,Peter WongHotel Manager
by A verified traveler
Posted 11 Nov 2024
Was convient , was a shame we didn’t get our full 6 hours due to our flight delay , but nice hotel .
Breakfast communication on arrival was different to when we ordered our breakfast . More signage near coffee machine example when milk runs out etc
Comment from Hotel Management
15 Nov 2024 by Peter, Hotel Management
Dear Karen,Thank you for your feedback. We will use it to do better.Best regards,Peter WongHotel Manager
by A verified traveler
Posted 10 Nov 2024
Based in Singapore's Changi airport, this is a great place for a rest if you have a long stopover.
Comment from Hotel Management
11 Nov 2024 by Peter, Hotel Management
Dear Geoffrey,Thank you for your feedback and rating.Best regards,Peter WongHotel Manager
