Ratings based on 836 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
I like Atrium mistly for the location. There are lots of dining and grocery shopping options in walking distance. Our room this time seemed like it was cleaned in a rush although we checked in at the regular check in time. Someone's shape wear was left behind a piece of furniture in the room and there was also a dirty rag lying on the kitchenette counter top. Besides the latter, I have no complaints.
Comment from Hotel Management
11 Nov 2024 by JLR, Hotel Management
Thank you Larissa for taking the time to give us feedback. We apologize for the housekeeping errors. We will use your feedback to double down on our retraining efforts. We hope to see you again in the future and provide you with the stay that you deserve.
by A verified traveler
Posted 8 Nov 2024
Easy walk to Restaurants, shopping and groceey store.
Comment from Hotel Management
8 Nov 2024 by JLR, Hotel Management
Peter, Thank you for staying at the Atrium and for the review. We look forward to your next visit!
by A verified traveler
Posted 5 Nov 2024
Love the location, so convenient to great restaurants, entertainment (especially the Red Piano Bar!), and beaches. The staff is friendly and helpful!
Comment from Hotel Management
8 Nov 2024 by JLR, Hotel Management
Sally, thank you for staying at the Atrium and for the kind words. Our staff takes pride in their customer service. We will pass along your kudos and we look forward to your next visit!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by JLR, Hotel Management
Daren, Thank you for staying at the Atrium. We look forward to your next visit where we hope to provide you with a 5 out of 5 experience!
by A verified traveler
Posted 28 Oct 2024
The location of the property is very nice. Lots of restaurants in walking distance.
Comment from Hotel Management
29 Oct 2024 by JLR, Hotel Management
Evan, thank you for choosing the Atrium. We are pleased you had an excellent visit! The Atrium does have an awesome location. We look forward to your next visit!
by A verified traveler
Posted 14 Oct 2024
everything was good the staff was really friendly
Comment from Hotel Management
14 Oct 2024 by Allison , Hotel Management
Greetings Mr. Dennis. It was indeed a pleasure having you here with us at the Atrium. Thank you for the great review and we look forward for your return.Have an awesome day further!
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
2 Oct 2024 by JLR, Hotel Management
Hello Raheem, we are trying to reach out to you regarding your September 7th review. Our records indicate that you last stayed in April.
by A verified traveler
Posted 6 Sep 2024
The ground floor was a bit noisy as expected but overall everything went well.
Comment from Hotel Management
2 Oct 2024 by JLr, Hotel Management
Hello Stephanie,Thank you for your patronage and for taking the time to review your stay. We apologize for the noise and appreciate your understanding. Good news the renovation project will be completed soon. We look forward to your next visit!
by A verified traveler
Posted 3 Sep 2024
Location of the property was perfectly close to entertainment and multiple dining options. The design of the lobby definitely gives you a welcome to the tropics. I was able to check in early without any issues which I appreciate. All Staff were very friendly and helpful. The cafe in the lobby was great way to start my mornings, Marlon is very knowledgeable and a good source to get ideas for what you can do on the island especially if you’re just winging it day to day. The property is very clean the pool and beach are literally steps away. I highly recommended anyone to stay here and will be coming back.
Comment from Hotel Management
3 Sep 2024 by Blessing, Hotel Management
Thanks so much positive feedback, much appreciated.
by A verified traveler
Posted 2 Sep 2024
Accomplished its main task.
Comment from Hotel Management
3 Sep 2024 by Blessing, Hotel Management
Thanks for your positive feedback we appreciate it and will do your best to work on our flaws.
