Ratings based on 3 Verified Reviews
4.7 Room cleanliness
5.0 Service & staff
3.5 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Distinctly meh…
Posted 25 Aug 2023 on HotelsThe property is in a great location with a ton of good facilities on site.
Communication prior to arrival was poor and we struggled to access.
The property is in dire need of maintenance. Light fitting hanging off wall, mould on roof in bathrooms from steam, water marks on roof from what we can only assume is leaking showers in the floors above. Bath plugs leak, wasting water.
Double bed in the one room is hard as a plank and really uncomfortable. Pillows need replacing and door handles in room loose.
It was a cold stay. Property is well insulated, under floor heating and gas fireplace a redeeming factor in an otherwise less than average stay.
Comment from Hotel Management
26 Aug 2023 by Jingjing, Hotel Management
Dear Ryan, thank you for your feedbacks. Your feedback is important to us to improve better. The watermark is old marks from previous leak which was attended to. But it does need paint work and renovations. The lodge is planned for a upgrade end of Aug and till mid of September. Hopefully next time you visit us it will give you a better experience.
by A verified traveler
Magical Pearl Valley
Posted 12 Aug 2019 on HotelsAmazing. Wow and more wow. Made wonderful memories with the kids.
Comment from Hotel Management
2 Oct 2019 by Jingjing , Hotel Management
Thank you for staying. I am glad you enjoyed :)
by A verified traveler
Posted 6 May 2019
Fantastic experience overall. Great for families. Spacious and relaxing.
Comment from Hotel Management
9 May 2019 by Jingjing Zhu, Hotel Management
Thanks so much for staying. Hope to see you soon.
