Ratings based on 154 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
First floor is noisy and only one of three ice machines operational.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Michael, We apologize for any inconvenience you experienced during your stay. Our team is working on addressing the noise levels on the first floor. Thank you for bringing the issue with the ice machines to our attention; we will ensure that it is promptly looked into.
by A verified traveler
Posted 15 Nov 2024
I like that hotel
But just need fix Tv and ac, I am not that complaining much
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Celso,We appreciate your feedback and will share your concerns about the TV and AC with our maintenance team to ensure it's addressed promptly. Your comments help us enhance the guest experience for future visits. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Dorothy, We appreciate you choosing to stay with us. Please feel free to contact us directly to discuss any aspects of your stay that did not meet your expectations. We aim to continuously improve the experience for all our guests.
by A verified traveler
Posted 8 Nov 2024
Good Stay. Comfortable. Nice pool and hot tub.
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello John,We are thrilled to hear that you had a comfortable stay and enjoyed our pool and hot tub facilities. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable experience.
by A verified traveler
Posted 30 Oct 2024
The property was clean in most of the public areas and elevated on a hill in the town. The room was comfortable but was in dire need of detail cleaning, i.e. corners around doorways were dirty. Staff was very unprofessional and apathetic about serving customers. Went to check out for a room receipt and was told since I booked on Expedia, I would have to get my receipt from Expedia.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Thomas, We appreciate your feedback and apologize for any inconvenience you experienced. We will address your cleanliness concerns with our housekeeping team to ensure a higher standard. Our staff is trained to provide excellent customer service, and we regret if this was not reflected in your interactions. Should you require a room receipt, we recommend reaching out to Expedia directly for further assistance.
by A verified traveler
Posted 19 Oct 2024
Only stayed one night - was very satisfied. Breakfast was very nice.
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Sherri,We appreciate your positive feedback on your recent stay and are delighted you enjoyed our breakfast offerings. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler from Las Cruces
Posted 13 Oct 2024
We checked in at 2:50 pm and the front counter clerk started with "well let's see if the room is ready yet" check in was at 3:00 pm. Control freak with attitude! She was headed towards go sit around until 3 and in a glory of celebration the room will be ready.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Alan, We apologize for any inconvenience you experienced during check-in as it is always our goal to provide timely service to our guests. Your feedback will be shared with our team for further training and improvement. We appreciate your valuable input as it helps us enhance our guest experience and strive for excellence in our services.
by A verified traveler from Los Lunas
Posted 30 Sep 2024
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Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Kerri, We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please do not hesitate to contact our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 23 Sep 2024
Good place to stay and safe.
Comment from Hotel Management
26 Sep 2024 by Manager, Hotel Management
Hello Daniel S.,We are pleased to hear that you found our hotel to be a safe place to stay. Your comfort and security are our top priorities. Should you have any questions or concerns in the future, please do not hesitate to contact our management team.
by A verified traveler
Posted 23 Sep 2024
This property needs to be updated. Windows were old single pane, we could hear the wind whistling through. The refrigerator in our room did not work and our food spoiled. They quickly offered us to move rooms when we contacted the front desk, but in that room the bathroom fan did not work and the sink only spit out one thin water stream.
The property looked like they were keeping it up despite the age, and the staff was friendly. there is a Walmart Super Center and McDonalds in a short driving distance.
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Amaris,We appreciate your feedback on your recent stay. Our team is dedicated to maintaining our property and providing friendly service. Please note that we are continuously working on improvements. It's great to hear you found convenient amenities nearby. We hope to welcome you back for a better experience next time.
