Ratings based on 55 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2021 on Hotels
We love the Hotel and all the people there ,the restaurant was very good
by A verified traveler from United States
Posted 9 Jan 2019
enjoyed our stay in the 1 bedroom. The hotel staff were all very nice and helpful right from the start. I broke my wrist skiing and they were helpful and brought ice and extra pillows as I needed them throughout the week. The cheese fondue was wonderful. The location was great! 5 minute walk out the back door to the poma lift that brings you to the cable car and up the mountain. Easy access to St. Moritz by bus and can ski over too. I bought the multiple day ski ticket and arranged rental for multiple days. Was able to get a full refund of the rental ski package due to my injury and was able to refund all of my unused ski days too. I would recommend this property and will plan to stay again if I am in the area.
Comment from Hotel Management
11 Jan 2019 by Birgit, Hotel Management
Dear Mrs F.
Thanks for your review. We were so sorry that you had hurt yourself. Unfortunately, we could not do more for you. We would be very happy to welcome you back and wish you all the best. Best regards, Your Chesa-Surlej Team, Birgit Doll
by A verified traveler
Nice clean place, convenient location
Posted 8 Nov 2018 on HotelsI was the only person in the hotel (November off season) but the staff were very nice and made sure I have everything I needed. There is a ski lift just up the street and both St Moritz and Sils Maria are a 5 minute drive.
Comment from Hotel Management
18 Dec 2018 by Birgit, Hotel Management
Dear Howard
thank you so much for your kind Review. We hope to see you back soon, for skiing or hiking. Kind regards
by A verified traveler
Posted 23 Feb 2018 on Hotels
Location amazing. Bed quality rather poor (double fold-away bed).
Comment from Hotel Management
6 Mar 2018 by Kay Hempel, Hotel Management
Sehr geehrter Benden
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen!
Mit freundlichen Grüssen,
Ihr Chesa Surlej Team
by Samantha
Posted 19 Aug 2017 on Hotels
The hotel and staff were absolutely fantastic. The rooms were very spacious.
Food from the restaurant was wonderful. I have a picky eater and nothing was too much trouble for my daughter.
We will definitely stay here again.
Recommended
for Everyoneby A verified traveler from Melbourne, Australia
great hotel close to lifts
Posted 29 Dec 2016
Pros: Great breakfast room and location. Views of mountains all around. Reception staff spoke good English.
Cons: Under floor heating was a bit warm; we had to turn off the wall heater and open windows to keep it cool.
Dooners a bit thick so I just used its cover
Location: Good skiing, ice skating on lake in St. Moritz Bad (you can hire skates nearby). Scenery is amazing. Walks around Silvaplana are great.
We ski'd for 2 days of our stay and ice skated for one. Very close to bus transport; right next to a ski lift so its ski-in/ski-out
for the Corvatch side of the ski area. Skiing is excellent even though they hadn't had recent snowfall; they groom
most runs so there was plenty of hard pack around. Lots of skiiers in hotel.
Comment from Hotel Management
1 Jan 2017 by Hotel Chesa Surlej, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Kay Hempel, Manager & Team
Recommended
for Everyoneby A verified traveler from chicago
Took care of us after they experienced a fire
Posted 5 Jan 2016We arrived late at night to learn that he hotel had experienced a fire on Christmas Day. Despite all the hotel staff were dealing with, the host went above and beyond to make us an alternate recommendation at a higher rated hotel in close proximity. Our trip was virtually uninterrupted, remained relaxing and this is due to the caring owner and staff at Chesa Surlej! Once they rebuild (which was already underway), we'll def be back!
Recommended
for Everyoneby A verified traveler from Dallas, TX
Ten Night Stay
Posted 25 Aug 2015
Pros: Breakfast, friendly staff, complimentary gondola vouchers
Cons: Beds could be a bit more comfortable.
Location: Near St. Moritz but away from the busyness of the city. Skiing
Clean hotel with very accommodating staff and good breakfast. Nice room with good maid service.
by Suchitra ungboriboonpaisarn from Bangkok Thailand
Very very bad services from the receptionist
Posted 23 Apr 2014 on HotelsBad servises from the hotel receptionist. Can not advise us how to go to the hotel . Try to charge us additional for the 2 extra bed even the price from hotel.com already included and refuse to contact Hotel.com for this. Finally we refuse to pay so she phoned to someone and said that ok for this time but I think that it will not have the next time for us for this hotel. We lost so much time for this check in.
by A verified traveler
Posted 1 Apr 2014 on Hotels
