Ratings based on 256 Verified Reviews

3.0 out of 5
53% of guests recommend
3.1 Room cleanliness
3.0 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Sophia CSR, Hotel Management
Hi Melissa,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
5 out of 5
by A verified traveler from Nellis AFB

Posted 15 Dec 2024
I slept like a baby.
5 out of 5
by A verified traveler

Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
5 out of 5
by A verified traveler

Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Sophia CSR, Hotel Management
Hi Melissa,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
5 out of 5
by A verified traveler

Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Sophia CSR, Hotel Management
Hi Darrel,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
1 out of 5
by A verified traveler

Posted 2 Nov 2024
A dirty room was assigned to me I requested housekeeping and the same was not made
Comment from Hotel Management
4 Nov 2024 by Sophia CSR, Hotel Management
Hi Darrel,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
1 out of 5
by A verified traveler from Lockesburg

Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Sophia CSR, Hotel Management
Hi Katelyn,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
4 out of 5
by A verified traveler

Posted 21 Oct 2024
I enjoyed my stay. It was very clean and quiet. The only thing missing rated poor/average on the property was that the job on the heater was missing, so I had no heat in the room.
Comment from Hotel Management
22 Oct 2024 by Sophia CSR, Hotel Management
Hi Tonya,Thank you for your feedback! I'm glad to hear you enjoyed your stay and found the property clean and quiet. I apologize for the issue with the heater, and we’ll address this promptly to ensure our rooms are comfortable. We appreciate your input and hope to welcome you back soon!
3 out of 5
by A verified traveler

Posted 20 Oct 2024
The front lady had a bad attitude
Comment from Hotel Management
21 Oct 2024 by Sophia CSR, Hotel Management
Hi Michael,Providing the highest level of hospitality is our number one priority. It is disheartening to read your opinion about our staff. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
1 out of 5
by A verified traveler

Posted 10 Oct 2024
The rooms were disgusting, the sheets were covered in “human fluid” when we arrived. Not only did we have to change our own sheets after discovering this, but when we left to go to our event, the manager unlocked our door and allegedly stole from us. They will not let us contact the owner, and they refuse to refund us. Expedia however, gave us a small account credit for our ridiculous and unreasonable troubles.
Comment from Hotel Management
13 Oct 2024 by Sophia CSR, Hotel Management
Hi Hunter,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.