Ratings based on 427 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Aug 2024
I had to pay for my room upgrade when I thought it was free. Valet wasn’t always available. decent hotel to stay at 4/5. Staff didn’t always have the best attitude
Comment from Hotel Management
2 Sep 2024 by Eva Trujillo, Hotel Management
Dear Guest,We apologize for the inconvenience caused and we appreciate your comments which help us to continue improving, the update to which you have access is a room on our fifth floor, access to the room that you liquidated has more benefits, we will continue working to improve and please your visits so that they are pleasant
by A verified traveler
Posted 11 Aug 2024
I paid for breakfast with my reservation but was charged by a very unnatentive waiter.. very poor breakfast experience for the expensive price!
Comment from Hotel Management
11 Aug 2024 by Eva Trujillo, Hotel Management
Dear Guest,We appreciate your comments as they are very important to us, they help us to continue working to improve and ensure the quality service that you deserve, we apologize for the inconvenience generated and we hope to have the opportunity to see you soon and offer the service that you deserve.
by A verified traveler from irving
Posted 1 Jul 2024
Property was beautiful and safe. Staff was very welcoming and helpful. Thank you!
Comment from Hotel Management
2 Jul 2024 by Eva Trujillo, Hotel Management
Thank you very much for your comments and your recent visit, it is an honor for us to have you at home and we greatly appreciate your preference, we hope to see you soon
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
2 Jul 2024 by Eva Trujillo, Hotel Management
Estimada huéspedgracias por sus comentarios y su reciente visita, esperamos con gusto tenerla de vuelta en casa
by A verified traveler
Posted 23 May 2024 on Hotels
Our stay was amazing. The staff was courteous, professional and friendly.
Comment from Hotel Management
23 May 2024 by Eva Trujillo, Hotel Management
Dear guestIt is a pleasure to have had your visit in this your home, we are pleased to read your comments, we appreciate the time taken and we hope to have you back in this your home
by A verified traveler
Posted 29 Apr 2024 on Hotels
Comment from Hotel Management
30 Apr 2024 by Eva Trujillo, Hotel Management
Estimado huésped,Gracias por el tiempo tomado para regalarnos su evaluación, esperamos tener el gusto de recibirlo nuevamente en esta su casa Hs Hotsson Silao
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Mario Peña, Hotel Management
Estimada Huésped,De verdad agradezco su evaluación la cuál es sumamente valiosa para nosotros ya que nos motivaa seguir haciendo las cosas con la calidad que se merecen nuestros invitados.Me complace saber que su experiencia fue agradable y honramos el valor de su preferencia, esperamosnos pueda acompañar pronto donde le aseguro que estaremos atentos a todas sus necesidades.Espero nos de la oportunidad de recibirla nuevamente y estamos a sus órdenes.AtentamenteMario PeñaGerente GeneralHS HOTSSON Hotel Silao
by A verified traveler
Posted 29 Mar 2024
My husband and I have stayed here several times while visiting his family in Silao. The staff are always friendly and helpful.
Comment from Hotel Management
29 Mar 2024 by Eva Trujillo, Hotel Management
Dear Adrian,Thank you for take your time in evaluate our hotel we are glad you enjoy your stay in our hotel we hope to see you back soon in this your home Hotsson Silao
by A verified traveler from Sacramento
Posted 16 Mar 2024
Property upgraded my room to a room that was not cleaned. When I ask to remove the upgrade they said the suite I originally booked was an extra fee. I then request a room that was double bed and was switch to that one.
Comment from Hotel Management
16 Mar 2024 by Eva Trujillo, Hotel Management
Dear guest,We regret the inconvenience that you present and we offer you an apology, we will be verifying with the department and we hope you will give us the opportunity to return and ensure the quality service that you deserve
by A verified traveler
Posted 13 Mar 2024
Very good
Comment from Hotel Management
14 Mar 2024 by Mario Peña, Hotel Management
Dear Guest,I really appreciate your evaluation which is extremely valuable for us as it motivates us.to continue doing things with the quality that our guests deserve.I am pleased to know that your experience was pleasant and we honor the value of your preference, we hopeYou can join us soon where I assure you that we will be attentive to all your needs.I hope you give us the opportunity to receive you again and we are at your service.SincerelyMario PeñaGeneral ManagerHS HOTSSON Hotel Silao
