Ratings based on 29 Verified Reviews
4.7 Room cleanliness
5.0 Service & staff
4.5 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
Very close to the airport and near to the downtown area in Silao
by A verified traveler from Katy
Posted 3 May 2023
by A verified traveler
Posted 3 Jan 2023
Excellent service. Easy to communicate with the owner, who was very flexible and helpful. The property is new, very well appointed and pleasingly decorated. The kitchen had everything we needed and was cleaned for us daily. It was a joy to stay at this place for 3 days.
by A verified traveler
Posted 29 Aug 2022
Super safe and quiet?
by A verified traveler
Posted 31 May 2022
Although I contacted the property 48 hours prior I was not given any codes to get in. I was given a phone number which I had text earlier in the day to notify we would be arriving with no response. My taxi waited OVER AN HOUR (extra charge for me) with me and even reached out to the property manager on his phone to get them to answer. Finally was able to get in. Very friendly regardless. The person in charge Karla, promised to send a driver to take us to the airport in the morning (she offered) , The driver never arrived. We struggled to find alternate arrangements. It is not the type of place where you can walk out and find a taxi. The place is very nice and very clean and very secure, but not very well organized as far as getting in and please don’t make promises you cannot keep. We were counting on your word to get us to the airport on time.
Comment from Hotel Management
31 May 2022 by Karla Ramírez , Hotel Management
Hola, buenos días me apena mucho que hayan sucedido este tipo de situaciones yo no estaba enterada que el taxi no había llegado la comunicación era difícil con los huéspedes porque no contestaban el teléfono pero me hubieran podido llamar para asegurar lo del Taxi, lamento mucho estos inconvenientes y pido una disculpa, es muy importante para nostros tener comunicación directa con los huéspedes para poder remediar este tipo de situaciones, revisaré el tema con el servicio de Taxis que es independiente a nosotros
by A verified traveler
Posted 23 May 2022
This place was so nice and safe that we didn't even want to leave the room. Unbelievable price for this place and they even had neflix accounts on both tv's :)
Comment from Hotel Management
22 Jun 2022 by Arboleda 5, Hotel Management
Thanks for your comments be very welcome again at any time
by A verified traveler
Posted 7 May 2022
Modern. Ample space. Well organized.
Comment from Hotel Management
6 Jun 2022 by Karla Ramírez , Hotel Management
Thanks for your comments be very welcome again at any time
by A verified traveler
Posted 26 Mar 2022 on Hotels
If anyone books here contact property first. Otherwise, I guarantee you will get lost. Google maps and all other map apps are useless. Take you in circles. Can’t say if property is nice or since after an hour of trying to locate ended sleeping in another hotel.
Comment from Hotel Management
22 Jun 2022 by Arboleda 5, Hotel Management
Hola Eliseo muchas gracias por tu retroalimenración , checaremos la ubicación en nuestros mapas para que esto se pueda solucionar.
by A verified traveler
Posted 27 Dec 2021
Comment from Hotel Management
27 Dec 2021 by Karla Ramirez , Hotel Management
Hola Gabriel muchas gracias por tu retroalimenración te esperamos muy pronto de regreso
by A verified traveler
Posted 23 Aug 2021
Nice condo style hotel
Comment from Hotel Management
24 Aug 2021 by Karla Ramírez , Hotel Management
Muchas gracias por tu comentario, te esperamos nuevamente muy pronto
