Ratings based on 505 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Hotel in the jungle with a rustic charm. Room was good with a comfortable bed. Lots of ants in the room initially but I suppose being in the jungle that’s to be expected! Restaurant food was plentiful and delicious. We stayed three nights and we didn’t get bored as there was a good varied choice -buffet or the a la cart menu-. Pool towels available and the attendant keeps the pool side nice a clean, especially with his endless battle with cleaning fallen leaves up. Bar staff were very friendly but service was a little slow/relaxed with long waits for drinks being served at times. We had an excellent stay here it’s within walking distance to Sigiriya Rock which we did late afternoon. I would recommend doing Pidurangala rock for sunrise get a tuk tuk there (hotel will organise if you ask) as it’s extremely dark and a good walk for that time in the morning. We also hired a driver for the day who took us to Polonnaruwa temple ruins and Minneriya National Park where we hired a vehicle for the elephant safari (long, hot day but well worth it) Dambulla cave temples are also a must do. We found Hotel Sigiriya a good choice location wise for doing everything we wanted to do in the area. Thank you
by A verified traveler
Posted 10 Sep 2024 on Hotels
This was out 4th 4* hotel stay in Sri Lanka, the views are spectacular and the majority of the staff also great. However the rooms weren’t 4* at all and in need of an update and deep clean.
by A verified traveler
Posted 5 Sep 2024 on Wotif
Excellent hotel with lovely pool and bar and friendly staff and service. Breakfast is amazing!
by A verified traveler
Posted 1 Sep 2024
The view from the hotel bar and pool area is to die for. Hotel staff (especially reception) are happy in their jobs and helpful. Great breakfast and evening buffets on offer with delicious food. They need a better cocktail maker - all froth and little liquid, although you could definitely taste the alcohol. Gorgeous pool area but needs more sunbeds. Sadly, the room let our stay down - for the money we paid would have expected better attention to detail. Chipped paint, rusty chrome and damaged mirror in bathroom, stained lamp shade, safe not working (it was fixed). Minor but would cost the hotel kuch to put right. The the price per night was by far the dearest we paid whilst touring Sri Lanka.
Overall though a great stay and we would revisit
Comment from Hotel Management
2 Sep 2024 by Guest Experience Team Hotel Sigiriya, Hotel Management
Dear Sir/ Madam, Thank you so much for your detailed feedback! We’re thrilled to hear that you enjoyed the view from the bar and pool area, as well as the breakfast and evening buffets. It’s also great to know that our staff made a positive impression on you.We’re sorry to hear that your room didn’t meet expectations. We appreciate your suggestions for improvement and will definitely address these issues with our maintenance team to ensure better attention to detail. Your comments about the cocktail quality and the need for more sunbeds by the pool are also noted, and we’ll work on enhancing these aspects to improve the guest experience.We’re glad that you had an overall great stay and that you’d consider revisiting. We look forward to welcoming you back and providing an even better experience next time!
by A verified traveler
Fantastic
Posted 23 Aug 2024 on HotelsBrilliant hotel, fantastic views and the staff were extremely friendly and helpful. Overall a fantastic stay
Comment from Hotel Management
2 Sep 2024 by Guest Experience Team Hotel Sigiriya, Hotel Management
Dear Sir/ Madam,Thank you so much for your kind words! We’re delighted to hear that you had a fantastic stay and enjoyed the views as well as the service from our staff. It’s always wonderful to know when our guests have such a positive experience. We hope to welcome you back soon for another brilliant stay!
by A verified traveler from Miami
Posted 23 Jul 2024
Didn't have much time to enjoy the property but for the short time I enjoyed service , food and amenities.
Comment from Hotel Management
24 Jul 2024 by Guest Experience Team Hotel Sigiriya, Hotel Management
Dear Sir/ MadamGreeting From Hotel Sigiriya!!Thank you for your feedback! We're glad to hear that you had a positive experience with our service, food, and amenities, even though your stay was brief. We hope you'll have more time to enjoy everything our property has to offer on your next visit. Looking forward to welcoming you back soon!Kindly RegardsGuest Experience TeamHotel Sigiriya
by A verified traveler from Kissimmee
Posted 6 Jul 2024
Comment from Hotel Management
2 Sep 2024 by Guest Experience Team Hotel Sigiriya, Hotel Management
Dear Sir/ Madam,Thank you so much for the 5 out of 5 rating! We're thrilled to know you had a fantastic experience with us. Your feedback means a lot to our team, and we can't wait to welcome you back for another great stay!
by A verified traveler
Posted 15 Jun 2024
It was an relaxing experience
Comment from Hotel Management
18 Jun 2024 by Guest Experience Team Hotel Sigiriya, Hotel Management
Dear Sir/ MadamGreeting From Hotel Sigiriya!!I'm glad to hear that you had a relaxing experience! Your feedback is much appreciated, and we look forward to welcoming you back for another soothing visit soon. If there's anything specific you'd like us to focus on next time, please let us know.Kindly Regards Guest Experience TeamHotel Sigiriya
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
10 Oct 2024 by Guest Experience Team Hotel Sigiriya, Hotel Management
Dear Guest,Thank you so much for your 5 out of 5 rating! We are delighted that you had such a positive experience with us. Your feedback encourages our team to continue delivering the best service possible. We look forward to welcoming you back for another fantastic stay.Best Regards,Guest Experience TeamHotel Sigiriya
by A verified traveler
Posted 14 May 2024
Nice location and a clean place to stay. But if you are planning on walking to the ancient city of Sigiriya it’s a 30 min walk from the hotel. Not a 1 min walk as advertised.
The service was good but the food was at best average, specially dinner “À la carte”. Breakfast buffet had a lot of variety which was good but the food was average.
Good for a short stay.
Comment from Hotel Management
17 May 2024 by Guest Experience Team Hotel Sigiriya, Hotel Management
Dear Guest, Many thanks for your detailed review regarding the recent stay at Hotel Sigiriya. There is no doubt that your review will help other travelers too to find the right place to stay whenever they are in Sigiriya. Please visit us again! Regards
