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The Urban

4.0 star property
Upscale spa hotel, walk to Angkor Night Market
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July 2024

Photo gallery for The Urban

Front of property
View from room
Minibar, individually decorated, individually furnished, desk
Restaurant
Minibar, individually decorated, individually furnished, desk
Reviews
9.6

Exceptional

Popular amenities

  • Pool
  • Restaurant
  • Bar
    BarBar
  • Breakfast available
    Breakfast availableBreakfast available
  • Spa
    SpaSpa
  • Parking included
    Parking includedParking included

Explore the area

Map
Angkor Night Market St, Siem Reap, Siem Reap Province
  • Popular LocationAngkor Night Market1 min walk
  • Popular LocationOld Market Area3 min walk
  • Popular LocationPub Street5 min walk
  • AirportSiem Reap Angkor Intl. Airport (SAI)60 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Nous avons apprécié notre séjour de 4 nuis dans cet hôtel, il est très jolie, personnels souriants, des petites attentio...
Mar 2, 2024
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Room options

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Showing 4 of 4 rooms

View all photos for Signature Room, 1 Double Bed, Garden View

Minibar, individually decorated, individually furnished, desk

Signature Room, 1 Double Bed, Garden View

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Rainfall showerhead
Hair dryer
Minibar
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room, 1 King Bed

Minibar, individually decorated, individually furnished, desk

Economy Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Rainfall showerhead
Hair dryer
Minibar
Champagne service
  • 13 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Twin Beds, Garden View

Minibar, individually decorated, individually furnished, desk

Signature Room, 2 Twin Beds, Garden View

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Rainfall showerhead
Hair dryer
Minibar
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed, Garden View

Minibar, individually decorated, individually furnished, desk

Deluxe Room, 1 Queen Bed with Sofa bed, Garden View

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Rainfall showerhead
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

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About the neighborhood

Siem Reap

Located in Siem Reap, The Urban is in the city center and near theme parks. Angkor Wat is a notable landmark, and travelers looking to shop may want to visit Angkor Night Market and Pub Street. Cambodian Cultural Village and Khmer Ceramics & Fine Arts Centre are also worth visiting.
Visit our Siem Reap travel guideOpens in a new window

What's nearby

  • Angkor Night Market - 1 min walk
  • Old Market Area - 3 min walk
  • Pub Street - 5 min walk
  • Siem Reap Royal Residence - 19 min walk
  • Angkor National Museum - 2 min drive

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 61 min drive

Restaurants

  • ‪Temple Design Restaurant - ‬3 min walk
  • ‪Khmer Taste - ‬4 min walk
  • ‪Bell Restaurant & Bar - ‬1 min walk
  • ‪Nick Restaurant - ‬4 min walk
  • ‪The Spa Siem Reap - ‬2 min walk

About this property

The Urban

Upscale hotel near Angkor Wat
Near Angkor Night Market and Pub Street, The Urban provides an attached winery, a poolside bar, and a free grocery shopping service. Indulge in a hot stone massage, aromatherapy, and reflexology at the onsite spa. Free in-room WiFi is available to all guests, along with a terrace and a coffee shop/cafe.
Other perks at this hotel include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), airport pick-up service (surcharge), and express check-out
  • Tour/ticket assistance, a 24-hour front desk, and a computer station
  • Guest reviews speak highly of the helpful staff and location
Room features
All 52 individually furnished rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and minibars.
Extra amenities include:
  • Rainfall showers, free toiletries, and hair dryers
  • 14-inch flat-screen TVs with cable channels
  • Wardrobes/closets, free tea bags/instant coffee, and daily housekeeping

Languages

English, Khmer, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 7 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • Full-service spa
  • Library
  • Outdoor pool
  • Winery

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Pool toys
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator

More

  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 14-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 7 per person
  • Airport shuttle fee: USD 33 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

The Urban
The Urban Hotel
The Urban Siem Reap
The Urban Hotel Siem Reap

Frequently asked questions

Does The Urban have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is The Urban pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Urban ?

Self parking is free at this property.

What time is check-in at The Urban ?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Urban ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does The Urban provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 33 per vehicle applies.

Where is The Urban located?

Located in the heart of Siem Reap, this spa hotel is within a 5-minute walk of Angkor Night Market and Pub Street. Old Market Area and Artisans D'Angkor are also within 10 minutes.

The Urban Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 28 out of 34 reviews" "
Rating 8 - Good. 4 out of 34 reviews" "
Rating 6 - Okay. 2 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. Great place to stay in Siem Reap.
Stayed 4 nights in Feb 2024

10/10 Excellent

Alyssa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
We had a great time staying here. The Staff was extremely friendly and helped with anything needed. The food and property were great. the location is great as well, walking distance from a ton of stuff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Huanqing

Stayed 3 nights in Jan 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Nathan

Stayed 5 nights in Dec 2023

6/10 Okay

Edwin John

Traveled with partner
Disliked: Property conditions & facilities
Not bad but only 3 star
Stayed 4 nights in Oct 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel Empowering Younger People
I loved The Urban. It was clean, comfortable and super quiet. The service was wonderful with the staff approaching a few times to make sure everything was well. They explained that they are a community that trains younger people to have good work skills in order to empower them. This impressed me the most. I could tell they actually cared about their guests and their staff. They also offer an opportunity to plant a tree and the hotel follows environmentally friendly policies. I would definately recommend The Urban.
Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Good Value.
Loved this place! The check in process was so unique and welcoming. Staff is great. The front of the resort is an outdoor dining area which is super cute. Breakfast was good. The location is super convenient. It’s walking distance to the night markets and pub street and some great street food. We also took a tuk tuk to Angkor Wat and the ride wasn’t long. The only weird thing, we had 2 twin beds and one bed was nice and soft and the other was hard as a rock. I slept on the soft bed so I was fine lol.
Stayed 2 nights in Jun 2023

8/10 Good

Edwin John

Traveled with partner
Liked: Cleanliness, staff & service
Great location, staff very helpful and hotel adequate. Would not recommend eating here food not so good. Overall ok for a few days. We didn’t like being bombarded with offers of tours when we arrived.
Stayed 4 nights in Jun 2023

10/10 Excellent

Michael, Emmett

Liked: Staff & service, amenities, property conditions & facilities
The entire staff was cordial, kind and accommodating. They were knowledgeable of the city and local attractions. Always ready to help with directions, answer questions regarding language and Khmer cultural traditions. Service was graceful, and genuinely afforded. I will certainly return!
Stayed 7 nights in May 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great choice for a hotel. I really liked it. However, it was frustrating to call the hotel—for an entire day—multiple times with no response. This means I had to pay for my own tuk tuk from the place my van arrived to the hotel. And, at the end of my stay, I had to pay for a tuk tuk to the airport. The person at the front desk said it wasn’t included. One of the selling points for this hotel was the free airport shuttle. It never happened. All of my other experiences were positive. The staff was kind. The property is nice. The location is perfect. I’d definitely stay here again.
Stayed 2 nights in May 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful, albeit short stay at The Urban. Tom was very helpful prior to and upon check-in, supporting with my arrangements for tours. The restaurant was great and I ate breakfast and dinner there, I recommend! All staff were super friendly and genuine. Thank you!

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay for us. The Urban is clean, modern and in a good location. Just a few minutes walk to Pub Street, massage places and many food options nearby. We used the pool the three days we were there as the weather was very hot. We had their breakfast option was was alright. Overall, it was really the staff that made me post this review. The concierge and head manager did everything they could to make our stay good - they helped me arrange a day tour of Angkor Wat and accommodated an additional request I had. They are very kind people which made this stay very pleasant.
Stayed 3 nights in Apr 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the opportunity to stay at The Urban in Siem Reap, and it was nothing short of an exceptional experience. From the moment I arrived, I was greeted with warm smiles, impeccable hospitality, and an unparalleled level of service. The Urban has truly set a new standard of excellence for accommodations in Siem Reap. The hotel itself is beautifully designed, tastefully blending modernity and sophistication with traditional Cambodian elements. The attention to detail was exquisite, and I felt truly immersed in the rich culture of Cambodia during my stay. The rooms were incredibly spacious, immaculately clean, and outfitted with all the amenities one might need for a comfortable and luxurious stay. The bed was incredibly comfortable and provided a peaceful night's sleep after a day of exploring the city. What sets The Urban apart is the exemplary staff, who went above and beyond to ensure my stay was perfect. They were attentive, personable, and genuinely saw to my needs throughout my visit. From providing insightful recommendations for local dining and attractions to seamlessly arranging transportation, the team at The Urban consistently exceeded my expectations and made my trip to Siem Reap truly unforgettable. The location of The Urban is also worth noting, as it is situated in the heart of Siem Reap, making it easily accessible to a myriad of local landmarks, restaurants, and shopping centers. This prime location allowed me to make the most of my time during my

10/10 Excellent

Olivier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at The Urban was extremely friendly and always available to help with our queries.
Stayed 3 nights in Apr 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay Second Time
Stayed here pre covid. Loved it. Under new owner now and loved it just the same. The secret is out…this hotel is a gem. Great location and great staff. Clean room, easy comfort level meaning good storage space for suitcases (a long bench), a small closet, ample shelving in bathroom for toiletries. Mini fridge, safe, water, coffee and tea. Comfortable bed although a tad on the firm/hard side. Good quality bedding (linen and pillows) and large towels. The hotel is doing a good job trying to be eco friendly by providing refillable water canteens in your room instead of plastic bottles. There’s a water bubbler in the lobby area. Only con to this is I question if it’s sanitary. I saw one guest put her personal water bottle right on/under the water dispensers tap and then she drank from her bottle and refilled it again. Once again inserting the tap into her bottle. I did not mention this to management but guess they’ll see it here. A sign should be on the bubble with instructions regarding hygiene and a towel on floor to soak up spills as guests should hold water bottle under tap and not cover the tap. But all in all a great visit with kind friendly staff that really are happy to have you there. Nice pool area, very serene. Floor is slippery. One lady fell. Go slow. Lots of mosquitos outside and enter room which I didn’t notice on our visit 3 yrs ago. Good ample breakfast for $5-$7. Wait staff very limited English, so if you have allergies…use google translate.
Stayed 8 nights in Feb 2023

10/10 Excellent

Gottfried

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the city center. Super friendly and professional staff. Nicely appointed suite rooms, beautiful pool, comfortable bed and room. Perfect place to stay in downtown Siem Reap at a very reasonable price.
Stayed 3 nights in Jan 2023

10/10 Excellent

Jace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and hotel for Siem Reap
The staff at Urban hotel treated us like family and made our stay extra special. The restaurant food was delicious, the pool was perfect for relaxing, and our room was comfortable and had everything we needed. Mr. Bee was our tuk tuk driver for our entire stay and was very friendly, helpful, always on time, and took us to a delicious restaurant for lunch. We hope to return one day and would gladly stay here again!
Stayed 4 nights in Jan 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualité/prix
Nous avons apprécié notre séjour de 4 nuis dans cet hôtel, il est très jolie, personnels souriants, des petites attentions, nous avons mangé plusieurs fois dans le restaurant et nous avons très bien mangé. Dommage que le personnel à l’accueil ne comprenne pas toujours bien l’anglais car deux fois nous avons eu un discours contradictoire.
Stayed 4 nights in Feb 2024

10/10 Excellent

Walter

Stayed 2 nights in Feb 2024

10/10 Excellent

Javier Froylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable con excelente servicio
Stayed 3 nights in Dec 2023

10/10 Excellent

Christian

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, nice staff
Perfectly situated hotel and very nice staff. We much enjoyed our stay and would always come back.
Stayed 1 night in Nov 2023

8/10 Good

MASARU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフも親切で、街歩きもしやすくホテルに待機しているトゥクトゥクのドライバーも親切でよかったです。 机にコンセントがなかった（テレビのを拝借すればある）事と、ナイトマーケットが近いためマッサージの客引きや少しめんどくさかったです。
Stayed 3 nights in Aug 2023

8/10 Good

Juan Ignacio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pues el emplazamiento, muy cerca de las zonas más animadas, pero tranquilo y sin ruidos. Y las zonas comunes, jardines y piscina. La habitación está bien pero sería más higiénico que la ducha estuviera separada del WC. El desayuno no es buffet y fue muy lento pero con buen café pero mal zumo
Stayed 2 nights in Jul 2023