Ratings based on 52 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great hotel and location
Posted 8 Feb 2024 on HotelsSuper friend and lovely staff. Great food both for breakfast and dinner, pool, small outside gym and lovely suites!
Comment from Hotel Management
9 Feb 2024 by Sakmut Hotel and Spa, Managements , Hotel Management
Dear Firas,thank you so much, Providing you with the best possible experience is our commitment, and we are happy to hear that.We hope to welcome you again if your travel makes you return.With Sincerely
by A verified traveler
Cute Property not far from all the action
Posted 23 Jan 2023 on HotelsGreat Property with very service oriented staff. Rooms are very cleaned. the only downside is all the mosquitos at the property-- even in the elevators!
Comment from Hotel Management
26 Jan 2023 by Sakmut Hotel and Spa, Managements , Hotel Management
Dear Chantal,it was a great pleasure having read your great feedback, from your remark about mosquitos we will take note and improve it accordingly.With Sincerely
by A verified traveler from KUWAIT
Posted 30 Dec 2022
Staff, safety, quiet, peaceful place for traditional tourism, rooms are fancy, breakfast, free tuk tuk to airport, arranged all for u. Quiet location!
Comment from Hotel Management
30 Dec 2022 by Sakmut Hotel and Spa, Management , Hotel Management
Dear Leandro,Thank you so much for your great feedback about our property, and your remarks about our staff, through your feedback I am sure that you have had a wonderful time here.We do hope to welcome you back again in the future.With Sincerely
by A verified traveler
Posted 7 Oct 2022
Nice hotel with a good value for your money. Very friendly hotel staff who are willing to assist.
Comment from Hotel Management
8 Oct 2022 by Sakmut Hotel and Spa, Management , Hotel Management
Dear Johannes Pim De,Thank you so much for such a great review shared, we appreciate for the opportunity you given us to serve you. We are very pleased to service you again if should the chance made you return. With sincerely
by A verified traveler
Enjoyable stay in Siem Reap
Posted 28 Jan 2020 on HotelsThe hotel was in a good location, with most tourist sites reachable within 20 minutes by tuk tuk. The room was both clean and comfortable. The staff at the hotel were friendly, attentive, and kindly prepared floral arrangements, a bouquet of flowers, and a small cake when we informed them it was our anniversary.
The rooftop bar was worth visiting to see the sun setting while enjoying very cheap drinks.
We did encounter a couple of small issues during our stay; for example: the electricity in the room tripped a number of times, but the staff were quick to respond.
Overall, it was good value for money and we’d be happy to stay here again if we return to Siem Reap in the future.
Comment from Hotel Management
1 Feb 2020 by Kirivuth, Hotel Management
Thank you so much for such a great review.
by A verified traveler
Posted 31 Oct 2019
Clean and friendly staff. Food was ok not the best
Comment from Hotel Management
1 Nov 2019 by Kirivuth, Hotel Management
Dear Sir / Madam,
Thank you so much for your review. We will share this information with our team member.
We hope to have an opportunity to serve you again.
Best regards,
Kirivuth
by A verified traveler
Posted 30 Oct 2019 on Wotif
My wife and I had seven heavenly days here last month and want to go back already. We sprung for the Oasis Suite, which was spacious and airy. The rates were such good value, the extra expense was negligible and it made sense to opt for the larger room. The bed was very comfortable and the bathroom luxurious. The hotel is about halfway between the airport and the centre of town, meaning it is a short, US$3 tuk-tuk ride into the major markets, Pub Street, etc. The hotel has everything one could want: superior pool, indulgent day spa, quality dining, rooftop bar, room service, tranquil gardens, gym, dedicated transport (bus, car and tuk-tuk), tour information, laundry service; the list goes on... Saving the best for last, our favourite thing about Sakmut was the staff. They were unfailingly friendly, helpful and attentive to our every whim. Mr Visal helped us plan our adventures and he, Mr Po, Paet and others always had a fresh cold towel ready for us when we returned to the hotel. Sokmun and Koenekoa struck the perfect balance of service and warmth in the restaurant. Pisale is the best driver in Siem Reap and Pisat makes the best mojito. The hotel is well-staffed and they are all exceptionally friendly. Honestly, we have no criticisms of the hotel and staff; best ever! Oh, to be reclining by that pool again...
Comment from Hotel Management
1 Nov 2019 by Kirivuth Sem, Hotel Management
Dear Mr. Brent and Madam Kathryn,
It is our great pleasure to hear that you had a memorable experience staying with us and compliment us on our customer service as well as our hotel facility. We would like to express our heartfelt thanks for your time to write a great review about us.
We really appreciate your comments and we hope to have an opportunity to serve you again.
Respectfully,
Kirivuth Sem
by A verified traveler
Posted 11 Oct 2019 on Hotels
Comment from Hotel Management
16 Oct 2019 by Kirivuth, Hotel Management
Dear Yuanlong,
Thank you so much for your review.
Best regards,
Kirivuth
by A verified traveler from Sunderland, UK
Posted 4 Oct 2019
Must be one of the top Siem Reap hotels when talking value for money. Staff were great from check-in to check-out. Fantastic swimming pool. Top notch dining facilities. Amazing spa. And the rooms are spacious, nice decor and very comfortable beds. Quiet and a balcony overlooking the pool. Thank you Sakmut hotel.
Comment from Hotel Management
5 Oct 2019 by Kirivuth, Hotel Management
Dear PW,
Thank you so much for your great review. We are delighted to hear that and we will share your comment with our team.
Best regards,
Kirivuth
by A verified traveler from United Kingdom
Posted 27 Sep 2019
Small entrance but expansive inside. Very attractive decor. Large pool. Very comfortable well appointed rooms. Very good spa facilities. Breakfast pretty good too. Staff were polite, helpful and efficient. Great value for money.
Comment from Hotel Management
27 Sep 2019 by Kirivuth, Hotel Management
Dear PhilW,
We are delighted to have your great review and all positive feedback.
We wish you all the best and we hope to serve you again in the future.
Best regards,
Kirivuth
