Ratings based on 261 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Very good hotel
by A verified traveler
Posted 19 Aug 2024
First class stylish clean accommodation in a traditional style . Great spa. Fabulous pool. Terrific dining. The nicest staff.
Comment from Hotel Management
22 Aug 2024 by RGA, Hotel Management
Dear Mr. Percy,Thank you for making time to provide us with this great review. We are delighted to hear you and your wife had a wonderful stay experience with us and the dedicated team here at Raffles made great positive impression.It was truly a great pleasure having you and your wife staying with us for the special birthday celebration. We appreciate your choice to stay with us and having you recommending Raffles Grand Hotel d'Angkor to your friends and family. Sincerely look forward to the pleasure of welcoming you back in the near future whenever your travel leads you back to Siem Reap, Cambodia.Warm regards,Michelle KamDirector of Rooms
by A verified traveler
Posted 29 Jul 2024
Fantastic hotel with very friendly and professional staff! Food is to die for. Truly a place to return to
Comment from Hotel Management
31 Jul 2024 by RGA, Hotel Management
Dear Marcela,Thank you for taking the time to provide us with this great review. We are delighted you had a wonderful stay experience with us at the Grande Dame of Siem Reap and the team here at Raffles made great positive impression.It was a pleasure having you as our guest. We appreciate your choice to stay with us and having you recommending Raffles Grand Hotel d'Angkor to your friends and family. Look forward to the pleasure of welcoming you back in the near future for a return stay.Kind regardsMichelle KamDirector of Rooms
by A verified traveler
Posted 1 Jul 2024
The rooms were well appointed and a good size but the bathrooms were very small for a luxury hotel . Secondly the mixers did not work so it was a struggle to get warm water !!! The team could not fix this . We took two rooms in the old wing and they both had this problem . Staff was kind but could not grasp that there was major Techinal issue with either the cold water or the hot water pressure which in turn affected the mixer form operating normally . Also pressure in the shower was poor . They need to have a Hydroneumatic system to get the full effect in the old wing .
The food and beverage was superb . Lovely atmosphere and the food and beverage staff was good . Prices are high but the quality was very good . Airport transfers are exhobriant. A one way surprise transfer was 150 dollars when the room rate we paid was 260 dollars per night . I mean in comparison to the room rate this was excessive . On the return we got a grab taxi for 60 dollars . So don’t book airport transfers through the hotel .
Comment from Hotel Management
2 Jul 2024 by RGA, Hotel Management
Dear Ranjit,Thank you for making the time to share the feedback of your recent stay with us.Whilst we are glad you appreciated the service of our team, our sincere apologies that your stay with us did not totally live up to your expectations. We do apologize for the inconvenience you experienced during your stay. Your feedback is of great value to us, and we are continuously working on improvements to ensure a more seamless stay experience for all our guests.We extend our warmest regards and thank you for choosing to stay with us.Sincerely,Michelle KamDirector of Rooms
by A verified traveler from los angeles
Posted 1 Jul 2024
Raffles Siem Reap is simply one of a kind, as close as you can get to experiencing what it was like to be on a grand tour of Southeast Asia 100 years ago.. luxury in every detail, yet as relaxed and inviting as your own home.
Comment from Hotel Management
2 Jul 2024 by RGA, Hotel Management
Dear lee,Thank you for making time to provide us with this amazing review. We are truly delighted to hear you had a most enjoyable and wonderful stay experience with us, the Grande Dame of Siem Reap. It warms our hearts to receive your kind comments, with the dedicated team here at Raffles made such great positive impression.It was truly a great pleasure having you as our guest. We appreciate your choice to stay with us and having you recommending Raffles Grand Hotel d'Angkor to your friends and family. Sincerely look forward to welcoming your return stay in the near future whenever your travels bring you back to this little dot in Cambodia.Warm regardsMichelle KamDirector of Rooms
by A verified traveler from Port Saint Lucie
Posted 22 Apr 2024
Beautiful hotel, great location, good value
Comment from Hotel Management
9 May 2024 by RGA, Hotel Management
Dear Anders,Thank you for your kind review. We are glad to hear you had a great stay with us at the Grande Dame of Siem Reap.It was a pleasure having you as our guest. We appreciate your choice to stay with us and having you recommending Raffles Grand Hotel d'Angkor to your friends and family. Look forward to welcoming you back for a return stay in the near future.Kind regardsMichelle KamDirector of Rooms
by A verified traveler
Maybe my new favorite hotel
Posted 17 Apr 2024 on HotelsI had a very short time for a trip to Siem Reap after a business trip to Vietnam and was looking for a hotel that would feel safe for a solo traveler, convenient for a quick trip and feel like a vacation. Raffles did not disappoint. The service was amazing, the hotel is beautiful, the food is delicious and the shops are hard to resist. Even on an extremely hot day, I enjoyed a few hours at the pool between tours. I only wish I had been able to stay longer. I think this may be my new favorite hotel anywhere. It’s luxurious with all of the modern conveniences while also highlighting the culture and artisans of Cambodia.
Comment from Hotel Management
9 May 2024 by RGA, Hotel Management
Dear Martha,Thank you for making time to provide us with this great review. We are very much delighted to hear you had a wonderful stay and time with us, and the team here at Raffles made such great positive impression.It was truly a great pleasure having you as our guest. We appreciate your choice to stay with us and having you recommending Raffles Grand Hotel d'Angkor to your friends and family. Look forward to welcoming you back for a return stay in the near future whenever your travel leads you back to this little historical dot in Siem Reap, Cambodia.Kind regardsMichelle KamDirector of Rooms
by A verified traveler
Posted 11 Apr 2024
Wonderful hotel, the best...
Comment from Hotel Management
9 May 2024 by RGA, Hotel Management
Dear Isabel,Thank you for your kind review. We are very much delighted to hear you had a wonderful stay with us and the team here at Raffles made great positive impression.It was a pleasure having you as our guest. We appreciate your choice to stay with us and having you recommending Raffles Grand Hotel d'Angkor to your friends and family. Look forward to welcoming you back for a return stay in the near future.Kind regardsMichelle KamDirector of Rooms
by A verified traveler
Posted 5 Apr 2024
We stayed at the Raffles for our honeymoon and couldn’t have been happier. The staff were friendly and helpful, and the facilities were immaculately kept. The Raffles Grand Angkor was comfortable, luxurious and relaxing.
Comment from Hotel Management
9 May 2024 by RGA, Hotel Management
Dear Rhianne,Thank you for taking the time to provide us with this great review. We are much delighted to hear you had a wonderful honeymoon stay with us and the team here at Raffles made great positive impression.It was a great pleasure having you as our guest. We appreciate your choice to stay with us and having you recommending Raffles Grand Hotel d'Angkor to your friends and family. Look forward to welcoming you back for a return anniversary stay in the near future.Kind regardsMichelle KamDirector of Rooms
by A verified traveler
Posted 23 Mar 2024
Excellent location , close to restaurants and Royal palace. Staff are very attentive and personable. They have a very talented piano player at the restaurant during afternoon tea. The only downside is that the spa needs some updating otherwise the rest of the facility are world class.
Comment from Hotel Management
9 May 2024 by RGA, Hotel Management
Dear Edwin,Thank you for taking the time to provide us with your kind review. We are glad to hear you had a wonderful stay experience with us at the Grande Dame of Siem Reap, and the dedicated team of Raffles made great positive impression.Whilst we are glad you have especially enjoyed the entertainment from the resident pianist, we have taken note of your observation on our spa.It was a pleasure having you as our guest. We appreciate your choice to stay with us and having you recommending Raffles Grand Hotel d'Angkor to your friends and family. Look forward to welcoming you back in the near future.Kind regardsMichelle KamDirector of Rooms
