Ratings based on 181 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Feb 2019
AVOID STAYING HERE!! I got stolen all my cash from my room, where only me and my partner were staying and was locked at all times. Staff won’t take responsibility, even though they are the only ones with access to the rooms when locked. Worst experience so far regarding accomodation.
Comment from Hotel Management
28 Feb 2019 by Palm Garden Lodge, Hotel Management
Dear Value guests/Visitors,
We are so unhappy while we see this bad reviews or terrible problems on our hostel. We would like to say sorry for everything during your staying with us. Our rooms, bathroom, place are bad or not clean and not comfortable, we accept on it, we know already, we are not 5 stars hostel, so we cannot provide excellent service and perfect stay to travelers. Anyway If you stay at 5 stars hotel or 10 stars hotel, you know, all your money in your hand or in your pocket, no one know how much you have, and you must take care it by yourself to be safe. And all the hotels, hostels and guesthouses, they will provide free SAFETY BOX SERVICE at reception, Why you do not keep it there? If you do not keep there (at reception) 100%, all hotels, hostels, guesthouses do not response about this problem. Please ask all hotels, hostels, guesthouses while you’re traveling and check-in in the world or Southeast Asia.
by A verified traveler from Siem Reap
Posted 2 Nov 2018
The staff werr great BUT
FOR TWO NIGHT'S MY WINDOW WAS OPEN. IT HAS THE WOODEN FRAME TO BLOCK ANYTHING FROM PASSING.
FIRST NIGHT I SAW MY CURTAIN TAKEN THROUGH.SECOND NIGHT SOMEONE TRIED STEALING MY BAG. ITS 12AM AND I WILL NOT SLEEP. SCARED OF LEAVING INCASE SOMEOJENIS WATCHING. NO HOTEL STAFF AROUND
Comment from Hotel Management
15 Nov 2018 by Leng, Hotel Management
Thank for taking your time to provide us about your advice, We will check and try our best to upgrade about things. Please have a nice trip to you.
by A verified traveler
Very good for price. A bit from town
Posted 29 Oct 2018 on HotelsComment from Hotel Management
15 Nov 2018 by Leng, Hotel Management
Warm greeting from Palm Garden Lodge,
Super Wonderful for your detail review that you having shared of your experience at Palm Garden Lodge. We are delighted that you much enjoyed our accommodation, our location, tours, our family and staff. Thank for your feedback and your loyalty are well appreciated. We can't wait to welcome you back home soon!
My Best regards,
Palm Garden Lodge
by A verified traveler
Posted 21 Jul 2018
I enjoyed and loved my stay in this hostel during my travelling in Siem Reap. The atmosphere was great for relaxing with free coffee and tea 24 hours at the restaurant in front of the hostel. The rooms were clean and comfortable. The staff was welcoming, friendly and helpful, they kept and cared for me like their family. The Angkor Wat tours and bus tickets arranged from the hostel were wonderful and cheap price. Really great location, so closed to markets, banks, restaurants and Pub Street. I will recommend this place to my family, friends and travelers in the world.
Comment from Hotel Management
10 Sep 2018 by Leng, Hotel Management
Thank you so much for your great review. Please have a good luck with you and your family.
by A verified traveler
Posted 21 Jul 2018
I stayed at this hostel for two nights. Really great place to stay for visiting Angkor Wat and other temples. The hostel is in a great location, just a short walk from Central Market, Night Market, restaurants and Pub Street area. Very clean and comfortable rooms. The staff is so kind, polite, friendly and helpful, they help to arrange a bus ticket to Bangkok, Angkor Wat Tours and Floating Village with reasonable price. The hostel also provide free bus or airport pickup, free breakfast, coffee, tea and Wifi. Very great value for the money. Strongly recommend this hostel to all budget travelers.
Comment from Hotel Management
10 Sep 2018 by Leng, Hotel Management
Thank you!! We hope that, we can see you next holiday. All the best for your trip and your family.
by A verified traveler
Nice hotel
Posted 11 Jul 2018Nice stay but need some maintainces on the room and bath room overall is good
by A verified traveler
Posted 13 Jun 2018
I arrived in this place in the raining season as low season as well. I get a very cheap price. But I want to say, the service is super excellent. All the people are polite, kind, helpful and friendly. You can get almost everything you want. Free good breakfast, free pickup service, nice sleep, clean room, great location. I loved this place. If I return to Siem Reap again, I will choose this hostel again. And I will recommend to my friends and travellers.
Recommended
for Everyoneby A verified traveler
Lovely homestay in Siem Reap!
Posted 12 Jun 2018I loved this place so much during travelling around Southeast Asia. I send an email ahead for a free pick-up from the airport, They helped arrange on for me, the front desk staff arranged an English Speaking tour guide with tuk-tuk for the Temples of Angkor Wat, was very cheap price. My room was large, clean, and air conditioning worked well with free wifi. Free Safe deposit box at the reception 24 hours, free coffee, tea and breakfast were wonderful. Great location for walking distance to Night Market, bars and restaurants. The hostel is a great value for the money. Strongly recommended!!
Recommended
for Everyoneby A verified traveler
Best hostel with lowest price!!
Posted 12 Jun 2018This place provided me with such a warm welcoming to Siem Reap, all of the staff are extremely helpful and informative, excellent service, and really reasonable prices. The rooms were clean and comfortable. This hostel is centrally located, within a very short walk to the night market, old market, pub street, super markets, banks etc. however, it remains peaceful and quite during the night and in mornings. This hostel, for me, was the perfect place. The owner is a young Khmer lady and she has an amazing story to tell, this is a locally owned family run buisness. The experience was so authentic and pleasant. Every guest I spoke with was also very pleased with their stay here. I would highly recommend a stay here to anyone.
by A verified traveler
quiet Hotel
Posted 1 Jun 2018 on HotelsIt was a nice little hotel rooms at everything that I need it had nice beds that was clean shower toilet have a safe for use on request it's not far from Pub Street. 15 minute walk you can catch the truck truck for about a dollar the pub Street or the Night Market I said it's a very nice hotel people are friendly and very accommodating have a good say
