Ratings based on 72 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hidden Gem
Posted 20 Dec 2019 on HotelsGood clean Hotel with very friendly and helpful staff. A little out of the way from the main area of Siem Reap 'Pub Street' but a short Tuk Tuk ride fixed that. The roads around the Hotel are not clean and very bumpy, but the Hotel is great for its facilities and a short Tuk Tuk ride took you to the heart of Siem Reap. Good value
by A verified traveler
Posted 31 May 2019 on Hotels
by A verified traveler
An excellent traditional quality hotel with space
Posted 12 Mar 2019 on HotelsI completely enjoyed my stay at the Lin Ratanak hotel. The hotel was kind to send their own driver to pick me up on my arrival which was a good start. The hotel is large and spacious with a spacious and elegant reception area in traditional Cambodian design. I was personally shown to my room by the reception manager which was also really very polite and welcoming. My room was excellent with a large room area, also with a very spacious big bathroom. Yes Great..! Breakfast was really quite excellent with a high quality superb large buffet, eggs cooked to choice, and the breakfast staff were very polite with impressive personal service, and again the manager on duty always asked me personally every morning if everything was to my satisfaction. This was all very hospitable and always excellent service all around in the hotel, including the swimming pool refreshment bar where the young guys there were just even amazingly helpful.. In conversation one of them asked me if all was alright with my stay at the hotel, and jokingly I said that 'Well all would be alright except that the light bulb on my bathroom mirror has gone out today, and it needs replacing...' Then amazingly when I got back up to my room one hour later, then the message had been passed, and the light bulb had been replaced...! Yes just great personal service...! The swimming pool was large and very good value, and the hotel is in a very quiet road away from the main road. Yes all was just very good.
Comment from Hotel Management
13 Mar 2019 by Lin Ratanak TEAM , Hotel Management
Dear Hamish,
Thank you for candid your review on our property we are very appreciate you have the great experience when you stay with us. we will share your experience to our staff.
by A verified traveler from Thailand
Posted 4 Jan 2019
We loved staying there. The staff were super helpful and really friendly. Nothing was an issue for them to organise, arrange or sort out. They were generous giving us free drinks, fruit after our meal and a free New Year's Day dinner. The hotel was always clean. Customer service is definitely a priority for this place and we really appreciated it.
Comment from Hotel Management
5 Jan 2019 by Lin Ratanak Team, Hotel Management
Thank you so much for your feedback and we are very appreciated you have the great experience to stay us.
Recommended
for Everyoneby A verified traveler
Lovely hotel, staff friendly helpful clean
Posted 27 May 2018 on WotifLovely hotel value for money Staff excellent massages brilliant
Out of town a little bit but taxi's and tutus at the door
Comment from Hotel Management
1 Jun 2018 by Management Team, Hotel Management
Dear Lesley,
Warmest greeting from Lin Ratanak Angkor Hotel-Siem Reap of Cambodia!
Thank you for feedback and we are appreciate when you met the great stay with us. We strongly hope you will go back our hotel the next time in the future!
by A verified traveler
OK but not as advertised
Posted 2 Apr 2018
Pros: The pool was nice and clean.
This hotel was ranked as a 4 star. Based on other hotels that I have stayed at in Siem Reap it is a 3 star. At one point it was probably very nice, but they have not completed regular maintenance and it is getting old. As an example, the tub was nasty and the shower head spayed in all directions. The bed was so hard, it was more comfortable to sleep on the floor. They will give you an extra thread bear duvet though. Breakfast was the same for the eleven days that I stayed and catered to Asian guests. The windows and walls are very thin and you hear everything. There is no flat screen tv, it is an old tube tv.
The spa was only staffed in the evening on some days. When I asked about this I was assured some one was there. My room was close to it and I walked by each time I left my room with no one there and they never answered the phone. The “fish spa” was also nasty. The tanks are much cleaner at the market. The pool was very nice and clean. It would be nice if they had music playing and made it more festive. They use the day to do maintenance around the hotel grounds because most people are at the temples during this time. If you are looking to relax, this is not the place.
Comment from Hotel Management
4 Apr 2018 by Management Team, Hotel Management
Dear Connie,
Thank you for your feedback to us it is very important. we would like to apologize for inconvenience during your stay. we have maintenance the thing accordingly we have pay attention more on it.
by A verified traveler
Posted 1 Mar 2018
Bed bugs and no one wanted to hear about it!! Spoke with the manager but he couldn’t offer me a refund or any compensation. I have scars all over my body. How can I be happy with that!!
Comment from Hotel Management
3 Mar 2018 by Management Team, Hotel Management
Dear Anonymous,
Thank you for take your time to feedback to our property we are very apologize for inconvenience during your stay with us housekeeping manager protect and follow up the bed bugs did not emerge like your speech maybe it is not bed bugs if it is possible please, reach us by email of hotel we would like to know which room your stay?
all in all, we are very apologize you again and we strongly hope to hear from you soon via email.
by Yong S Kim
Posted 21 Jun 2017 on Hotels
Comment from Hotel Management
17 Aug 2017 by Chun Chy, Hotel Management
Dear Yong S Kim,
Good Evening from Lin Ratanak Angkor Hotel!
Thank you for take your time to write the review to our property
if you can write the key point for leading us to improve our property or service.
We strongly hope you will come back our hotel again for share experience to us!
We are looking forward to welcome you the next time!
Best Regards,
Mr.Sight
Recommended
for Everyoneby A verified traveler from Akl, NZ
Great hotel
Posted 6 Apr 2017Clean, great amenities, excellent breakfast buffet, friendly and helpful staff. Walkable, if you don't mind a decent walk (took us about 30min to the centre of Siem Reap town). Would stay again.
Comment from Hotel Management
7 Apr 2017 by Sight, Hotel Management
Thank you for your feedback we will share your experience with our staff
by A verified traveler
hotel close to central market
Posted 2 Apr 2017The lifts did not work during my stay. The hotel is close to central market.
Comment from Hotel Management
3 Apr 2017 by Sight, Hotel Management
Dear Alex,
We are appreciated to hear you was dissatisfied and non enjoyed. We are most committed to service setting & care all optional. To be half of our hotel management team, we are very apologize for inconvenience on that our lift were checked by maintenance man & thank you in advance again for your value time review us of hotel in Siem Reap. Please, have a nice day to you!
