Ratings based on 204 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Exceptional service, far beyond any other hotel that I’ve experienced in this price range. Each staff member was incredibly friendly and went out of his or her way to optimize our experience. When they learned that we had a late flight, the staff took it upon themselves to look for late checkout options for our group. Details such as complimentary tuktuk service and massages made for a lovely stay.
Comment from Hotel Management
6 Nov 2024 by Daneth, Hotel Management
Dear Lawrence,Warmest greetings from Jaya House River Park, Siem Reap.Thank you so much for your exceptional review. We are thrilled to hear that you had such a wonderful experience with us. Our team takes great pride in providing personalized and attentive service, and it is heartening to know that their efforts made your stay memorable.We are delighted that you enjoyed the complimentary tuk-tuk service and massages, as well as the late checkout arrangements. Your kind words inspire us to continue delivering the highest level of service to all our guests.We look forward to welcoming you back to Jaya House River Park in the future. Until then, safe travels and best wishes!Warm regards,
by A verified traveler from Brookline
Posted 18 Oct 2024
It isn't a perfect property but its darn near close. Exceptional staff, an owner who eschews typical hotel practices, really good food and a breakfast better than almost every hotel we have stayed at. Services that come with the cost of the room. Just exceptional.
Comment from Hotel Management
19 Oct 2024 by Jaya Team, Hotel Management
Dear Cliff, Thank you for your kind words and thoughtful review. We are delighted to hear that you had an exceptional experience with us. Our team takes great pride in providing outstanding service and unique touches that set us apart. Your feedback about our staff, the quality of our food, and our breakfast offerings is greatly appreciated. We look forward to welcoming you back and continuing to exceed your expectations.Best Regards,
by A verified traveler
Posted 14 Oct 2024
This was the best hotel that we have ever stayed at! The staff is incredible, and the facility is beautiful. We had a room with our own plunge pool, which was great to hop in and out of from sweaty clothes! The restaurant is also good. The owner was around and is very well thought of by the staff and other locals—he has really mentored a lot of young local Cambodians in the hospitality field. Thank you so much for our wonderful stay there! Wish I could give it 10 stars!
Comment from Hotel Management
14 Oct 2024 by Jaya Team, Hotel Management
Dear Richard, Thank you so much for your glowing review! We are thrilled to hear that you had such a wonderful experience at our hotel. Our team takes great pride in providing exceptional service and creating memorable stays for our guests, and your kind words are truly appreciated.It’s fantastic to know that you enjoyed your room with the plunge pool and found our facilities beautiful. We are also delighted that you had a positive dining experience at our restaurant.Our owner and staff are dedicated to mentoring and supporting the local community, and it’s heartwarming to hear that this made a positive impression on you. Your feedback inspires us to continue our efforts in hospitality and community development.We look forward to welcoming you back for another exceptional stay.Warm regards,
by A verified traveler
Posted 13 Oct 2024
An amazing stay!
Comment from Hotel Management
14 Oct 2024 by Daneth, Hotel Management
Dear Anthony, Greetings from Jaya House River Park ! Thank you so much for your wonderful review! We’re thrilled to hear that you had an amazing stay with us. It was our pleasure to host you, and we hope to welcome you back soon for another fantastic experience. Best regards,
by A verified traveler from Tiburon
Posted 8 Oct 2024
We had an ocean front villa. Loved it. Set 6-8 feet above the beach so you had privacy without being bothered by anyone on the beach and a terrific view. Breakfasts were very good. Unfortunately dinners were poor. The beach front dining room is lovely, but due to the quality of the food, it was always just about empty. Even the Thai food was just mediocre. Management really needs to address this if they want to have a competitive operation with so many choices on the island. Otherwise the staff was really nice even though they wanted to nickel dime you at times for the transportation.
Comment from Hotel Management
9 Oct 2024 by Daneth, Hotel Management
Dear Ronald, Greetings from Jaya House River Park. Thank you for taking the time to share your feedback. It seems there has been a mix-up, as our hotel is not located at the beach and does not have oceanfront villas or a beachfront dining room.We believe your review might be intended for another property. We kindly ask you to verify the hotel name and location. If you have any concerns or need further assistance, please feel free to reach out to us directly.Thank you for your understanding.
by A verified traveler
Posted 15 Aug 2024
Best place to stay in Siem Reap and I would highly recommend. This beautiful property had the best service I have ever come across. Perfectly clean and large modern rooms. The gardens and pool areas are stunning. Everything is included - mini bar, tuk tuk service, laundry and daily massages. We were greeted on our return every day with cold towels and drinks. Every single staff member goes out of their way to make you feel welcome and nothing is too much trouble for them.
Comment from Hotel Management
15 Aug 2024 by Daneth, Hotel Management
Dear Christie, Thank you so much for your wonderful review and for recommending our hotel! We are thrilled to hear that you enjoyed your stay with us and appreciated our services and amenities.Our team takes great pride in providing exceptional service and ensuring that our guests feel welcome and comfortable. Your kind words about our staff mean a lot to us. We strive to go above and beyond for our guests, and it’s rewarding to hear that our efforts made your stay memorable.We hope to welcome you back to our hotel in the future!Warm regards,Daneth
by A verified traveler
Best hotel experience ever!
Posted 8 Jul 2024 on HotelsAmazing time at the hotel. They thought of every detail to make our stay comfortable. Best hotel experience ever!
Comment from Hotel Management
17 Jul 2024 by Jaya Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 3 Jun 2024
Best service i have ever received at any hotel. Exceptional
Comment from Hotel Management
13 Jun 2024 by Jaya Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 21 Apr 2024
One of the best places I have ever stayed - I had high expectations due to previous reviews - they exceeded them on every level - already trying to figure out when I can return
Comment from Hotel Management
22 Apr 2024 by Jaya House River Park team, Hotel Management
Thank you so much for taking the time to write such a wonderful review! We really appreciate your kind words and look forward to welcoming you back to Jaya House River Park in the future!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Jaya House River Park team, Hotel Management
Thank you so much for review.We look forward to welcoming you back to Jaya House River Park in the future!
