Ratings based on 601 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Amazing place. Lovely staff, beautiful breakfast. Really great value for money as well as an oasis close to everything. Bunpheng was great a helping us as well as all the other lovely staff on reception including the amazing breakfast staff. We have been to Siem Reap 8 times and This is by far the best place we have stayed. Thanks guys for a lovely time. We will be back 😀
Comment from Hotel Management
23 Nov 2024 by Bunpheng Phun, Hotel Management
Dear Mr. KimGreeting from J7 Angkor Hotel.Thank you so much for your wonderful review! We’re thrilled to hear that you had such an amazing experience with us. It’s fantastic to know that you enjoyed our beautiful breakfast and found great value in your stay.We’re especially grateful for your kind words about me and our reception team they truly go above and beyond to ensure our guests feel welcome. It’s heartwarming to hear that you consider us the best place you’ve stayed in Siem Reap after eight visits!We can’t wait to welcome you back for another lovely stay. Warm regards,Bunpheng PhunOperation Manager
by A verified traveler from Montreal
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Bunpheng Phun, Hotel Management
Thanks very much for your review. We are really appreciated for your feedback.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Bunpheng Phun, Hotel Management
Thanks very much for your review. We are really appreciated for your feedback.
by A verified traveler
Posted 14 Nov 2024
We arrived late. No one to help with luggage. Restaurant was closed. There were bugs on the bed. Wouldn’t recommend to anyone ever
Comment from Hotel Management
16 Nov 2024 by Bunpheng Phun, Hotel Management
Dear BadriGreeting from J7 Angkor Hotel.Thank you for sharing your feedback regarding your recent stay with us. We are truly sorry to hear about the challenges you faced during your arrival, including the lack of assistance with your luggage, the closure of the restaurant, and the issue with bugs in your room.We strive to provide a welcoming and comfortable environment for all our guests, and it is clear we fell short in your case. We sincerely apologize for any inconvenience this caused you, especially after a long journey.Your comments are invaluable to us, and we assure you that we will address these issues with our team to improve our service and ensure a better experience for future guests.Thank you for bringing this to our attention, and we hope you might reconsider staying with us in the future.Yours Sincerely, The Management J7 Angkor Hotel
by A verified traveler
Posted 13 Nov 2024
This is definitely not a 5*s hotel by Western standards. There are tons of observations - things that bothered me, but the worst was the service. Manager asked what was wrong (no toiletries in the room, only 2 bath towels - none for the jacuzzi I had) ... but did nothing to correct the situation. Pretended to talk to someone on her walkie talkie but in the end we were left with 30mg of body gel for 2 people for 2 days!!! Hilarious, right? Everything seemed to be negotiations with the folks at this hotel, you tip, you receive. No tip? No service.
Comment from Hotel Management
16 Nov 2024 by Bunpheng Phun, Hotel Management
Dear Nae CatalinnickGreetings from J7 Angkor Hotel.Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, particularly with the service and amenities in your room. It is disappointing to hear that we did not meet your expectations, especially in terms of providing the essentials that should have been readily available.We strive to offer a high level of service to all our guests, and it is clear that we fell short during your visit. Your comments about the lack of toiletries and towels have been shared with our management team to ensure that we address these issues and improve our guest experience.We appreciate your feedback about the service interactions as well. It is our goal to provide attentive and courteous service without the expectation of tips, and we will work to ensure that all staff understand the importance of this standard.Thank you once again for your valuable comments. We hope you might consider giving us another chance in the future, as we would love the opportunity to provide you with a much-improved experience.Yours Sincerely,The Management J7 Angkor Hotel
by A verified traveler
Posted 11 Nov 2024
Nothing
Comment from Hotel Management
14 Nov 2024 by Team Management, Hotel Management
Dear Edmilson Lucio, Thank you very much for your review.
by A verified traveler
Posted 10 Nov 2024
Great location, Starbucks across the street, very large bedroom and bathroom. Bed and pillows very comfortable. Staff exceptionally friendly. Breakfast had lots of food options including someone making omelets.
Comment from Hotel Management
11 Nov 2024 by Team Management, Hotel Management
Thank you very much for choosing our hotel for your accommodation and thank you for taking your value time to review our hotel, We are really appreciated for your feedback.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Team Management, Hotel Management
Thank you very much for choosing our hotel for your accommodation and thank you for taking your value time to review our hotel, We are really appreciated for your feedback.
by A verified traveler
Posted 7 Nov 2024
Spacious rooms
Comment from Hotel Management
11 Nov 2024 by Team Management, Hotel Management
Thank you very much for choosing our hotel for your accommodation and thank you for taking your value time to review our hotel, We are really appreciated for your feedback.
by A verified traveler
Posted 7 Nov 2024
Good location, great service. I liked the gym but the swimming pool was small and sometimes not very clean
Comment from Hotel Management
11 Nov 2024 by Team Management, Hotel Management
Thank you very much for choosing our hotel for your accommodation and thank you for taking your value time to review our hotel, We are really appreciated for your feedback.
