Ratings based on 271 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2020 on Orbitz
by A verified traveler
Staff was great
Posted 26 Feb 2020 on HotelsThe room is different from photos and the AC is not too powerful and no elevator but the service from staff was excellent and nice pool
by A verified traveler
Posted 10 Jan 2020 on Hotels
by A verified traveler
Pretty good stay with some minor things to fix.
Posted 5 Jan 2020 on HotelsVery convenient location. The staff could improve on their reactivity and answers to specific questions. For outdoor services provided, it could be better.
by A verified traveler from No way
Posted 24 Dec 2019
On first look the veneer of this property is pretty. However going to my room was another story. There are large foundation cracks on the walls. My room door did not fit in the frame of the door. There was a 1.5-2 inch gap in it. You could see into my room between that gap and the locks were visible. The door also had cracks in it that let the light in. I felt very unsafe. The drapes had water stains all over them that had dried a brown colour. They had boxes of toiletries to use, however most of them were empty. I also had two burnt out bulbs in my room. The shower stall smelt like bacteria, like when you put away wet clothes. One of the sinks had grime coming from it, in a line dribbling down to the drain. When my room was cleaned they did not clean that.
It is clear to me that, they did not check the room thoroughly before I checked in. As it was late I did not see everything till the next day. I am appalled that they would allow a single female traveler to stay in a place like this. I checked all the other doors and mine was the only one like that.
On the upside, the floors are kept clean and the bedding is clean. The food on the menu is perfectly fine. I also had some issues with the WIFI and it took 24 hours to resolve.
I also had the opportunity to check out the inside of another room and it also had issues with the walls.
by A verified traveler from lawnton
Posted 16 Dec 2019
I was travelling with friends to this property. we had 4 rooms and spent most of our time out
by A verified traveler from lawnton
Posted 16 Dec 2019
The staff are amazing, very friendly and helpful, also the manager was very good. The pool is a little cramped and it is shared with another property, so gets crowded. the hotel is beside a small school so noisy at times but not a major issue for me. It is down a small alley and a little hard to find but adds character, close walking to major shopping and rstaurants. Book a standard room for good ac.
by A verified traveler
Posted 3 Dec 2019 on Hotels
The location of the hotel is hard to beat, but please be aware while it may be listed as 4 stars, it's really closer to a 3 star US hotel.
The rooms need some updating, there's a weird musky odor and the AC is not very strong, and neither are the beds super comfortable.
BUT what the hotel and rooms lack the hotel staff and location more than make up for. Breakfast was always served quickly and the staff was very friendly. The front desk was very helpful with helping to arrange a last minute tour/driver as well as allowing us to leave our luggage. They provide a free tuk-tuk transfer from the airport which was a lifesaver.
As for location, it's literally within less than 5 minutes from pub street and the night market in a smaller less busy street. BUT please be aware that is is located right next to a school, so in the early morning and evening (since in Cambodia they have day students and afternoon students) you can here the kids yelling and playing in the background, even with the windows and doors all shut.
by A verified traveler
Room does not match description
Posted 2 Dec 2019 on HotelsWe booked an Executive Double room with a King bed and a balcony. But the room we were given had a double bed and had no balcony. Safe Box was broken. Toilet broke during our 3-day stay but was promptly repaired. Bed side-table drawers were cracked. The hotel appears to be not well-maintained and does not justify the images loaded on htel website to attract customers.
by A verified traveler
Awesome not so awesome
Posted 1 Dec 2019 on HotelsLocation is very convenient as it’s in the middle of town. Room was really big with reception area and amenities decent though TV was not working for two days, AC was also defective. Breakfast was ok though server had a bad attitude during our second day. All in all, I’d still recommend it.
