Ratings based on 58 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Fairlight, England

Posted 26 Jan 2020
The hotel was nice and very quiet, but the bed was so hard we couldn't sleep on it. We asked for a softer mattress or a topper but nothing was available. The hotel is a long way from Siem Reap centre or any amenities, so even getting some shopping requires a taxi or tuc-tuc, as the hotel is on a busy main road with no pavements.
Comment from Hotel Management
12 Feb 2020 by sreyma, Hotel Management
Dear Value Guest , Thank you for spending your valued time to share your experience during your stayed in our hotel. We are delighted to have your positive review as it is our improvement in term of products and services. Your review is every effort or negative comments from our guest is taken very seriously and the negative issue. You mentioned will be improved out immediately and apologize for the inconvenience caused. We seek another chance to welcoming you back to our resort in the nearest future best regards The management Team
5 out of 5
by A verified traveler

Posted 2 Oct 2019
The property is very French Colonial, its incredibly beautiful and the staff & rooms were excellent at all times.
Comment from Hotel Management
3 Oct 2019 by SreyMa, Hotel Management
Dear Value Guest , Warmest Greeting From Empress Angkor Resort & Spa ! Thank you so much for reviewing us. On behalf of the entire team, I am so delighted that you had the wonderful stay with us, especially the appreciation to our staff, service, and property. Somehow, I will bring up your comment to share within the team here. Hopefully, you will choose our service once you come visit again and If you have any special occasion like anniversary or birthday , we would like to celebrate something for you for next time . Best Regards The Management Team
5 out of 5
by A verified traveler

A dream holiday

Posted 22 Aug 2019 on Hotels
The only complaint is I had to leave - outstanding hotel with outstanding service in an outstanding country.a
Comment from Hotel Management
23 Aug 2019 by SreyMa, Hotel Management
Dear Value Guest , Warmest Greeting From Empress Residence Resort & Spa ! Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our staff that he/she made an impact during your stay. We hope to welcome you back to the hotel soon! Best Regards The Management Team
5 out of 5
by A verified traveler

Posted 22 Aug 2019
Outstanding suites with a very reasonable price tag
Comment from Hotel Management
22 Aug 2019 by SreyMa-eCommerce, Hotel Management
Dear Value Guest , Warmest Greeting From Empress Angkor Resort & Spa ! Thank you so much for reviewing us. On behalf of the entire team, I am so delighted that you had the wonderful stay with us, especially the appreciation to our staff, service, and property. Somehow, I will bring up your comment to share within the team here. Hopefully, you will choose our service once you come visit again and If you have any special occasion like anniversary or birthday , we would like to celebrate something for you for next time . Best Regards The Management Team
5 out of 5
by A verified traveler

Great 5 ***** Hotel

Posted 11 Aug 2019 on Hotels
Less food amenities around hotel location. Have to have meals at Hotel's restaurant. Great breakfast spread
Comment from Hotel Management
13 Aug 2019 by SreyMa(ms.) , Hotel Management
Dear Christopher , Warmest Greeting From Empress Angkor Resort & Spa ! Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our staff that he/she made an impact during your stay. We hope to welcome you back to the hotel soon! Best Regards The Management Team
4 out of 5
by A verified traveler

Posted 19 Feb 2019
This is a grand and beautiful hotel. The artistic details are amazing. Staff were very friendly and arranged free rides into town for us which I thought was above and beyond. Our rooms were nice and spacious. I would love to give it 5 stars but the breakfast was possibly the worse we've ever had at a hotel and in stark contrast to everything else about this beautiful hotel. There were very few Western options and the ones that were available were very Chinese style Western. We live in China so are quite used to the Chinese hotel breakfast but even in China there are usually a few pastries or some decent bread or cheese. We agreed that we might stay again because it was so beautiful but if we did we'd just forego the free breakfast and go out in Siem Reap fo morning meal.
Comment from Hotel Management
20 Feb 2019 by Pheang Sokly Mr. , Hotel Management
Dear Guests, Thank you for your review. We are glad to hear that overall your experience was positive. We are disappointed to hear that our breakfast service didn't meet your expectations. This critical feedback has been passed on to the management team. Thank you and look forward to seeing you soon.
5 out of 5
by A verified traveler

Posted 11 Jan 2019
The hotel was lovely. It was about 10 minutes from pub street and about 5 or so from the airport. The shuttle to pub street every evening was great. I'm so glad we chose this hotel.
Comment from Hotel Management
17 Jan 2019 by Pheang Sokly, Hotel Management
Dear Alison, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
3 out of 5
by A verified traveler

Holiday

Posted 29 Dec 2018 on Hotels
Amazing trip except swimming pool closed without any notice
Comment from Hotel Management
31 Dec 2018 by SreyMa-eCommerce Clerk , Hotel Management
Dear Nilesh Kumar Warmest Greeting From Empress Residence Resort & Spa ! Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and guest experiences. We are very sorry to hear about your experience and sincerely apologize for inconvenient stay with some insects inside the room. Your feedback is essential in helping us improve our services and please be assured that your comments have been shared with our concern team. and we hope that we will have chance to welcome you back again and recover your impression of the hotel. Best Regards The Management Team
4 out of 5
by A verified traveler

Posted 26 Dec 2018
Overall good hotel, comfortable stay, close to airport and about 15 minutes away from market area (pub street). Facilities were good and well maintained. Rooms were quite spacious, we had two interconnecting rooms for family for four. Spa experience was also quite good. Most of the employees were nice and courteous. Special mention of Vandy who was quite informative and always ready to help. Few points though, breakfast was quite average (for 4+ star hotel) with no variation at all. We were there seven days and had the exact same breakfast served every single day! For a five star hotel there were no facilities or any entertainment for kids other then the pool. A kids club or some local activities or movie by the pool would have been nice to keep kids entertained.
Comment from Hotel Management
28 Dec 2018 by Pheang Sokly, Hotel Management
Thank you for your review. We are glad to hear that overall your experience was positive. We are disappointed to hear that our breakfast and activities for kids didn't meet your expectations. This critical feedback will be used in the general meeting. Thank you and look forward to seeing you soon. The Management Team,
5 out of 5
by A verified traveler from Houston, TX

Posted 30 Sep 2018
Amazing hotel, spa is delightful, pool is pristine and refreshing. Very comfortable beds and well appointed rooms Highly recommend
Comment from Hotel Management
1 Oct 2018 by SreyPich, Hotel Management
Dear Jeanie , Warmest Greeting From Empress Angkor Resort ! Thank you for spending your valued time to share your experience during your stayed in our hotel. We are delighted to have your positive review as it is our improvement in term of products and services. Your review is every effort or negative comments from our guest is taken very seriously and the negative issue. We seek another chance to welcoming you back to our resort in the nearest future . With cares and sincere regards, The Management Team
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