Ratings based on 150 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jan 2024
The staff were great the breakfast was very limited to what they served - bathroom sealant dirty moulded- room not very clean
by A verified traveler
Posted 1 Mar 2020 on Hotels
The staff are very welcoming, all said hello. The pick up service excellent, location is about a 3 minute walk to Pub Street, 1 minute to night market! Rooms very clean and of a good size!
by A verified traveler
Posted 25 Jan 2020 on Hotels
Wonderful and helpful staff. Good location with shopping and restaurants within walking distance
by A verified traveler
Posted 16 Jan 2020 on Orbitz
Overall everything is good except bathroom shower curtain
by A verified traveler
Posted 10 Jan 2020
Looks better inside than outside, the no window room did not help with my jet lag; female staff very helpful and friendly; out of male staff John went above and beyond to help me, can’t thank him enough; met some male staff no name tags not sure if trainees or not that know nothing about customer service ( and thought is ok to ride a tuk-tuk to the airport with luggage); the pool side and bar very nice; breakfast ok- had something for everyone; bed & pillows kind of hard
by A verified traveler
Posted 2 Jan 2020 on Hotels
I stayed here 2 years ago and my stay was flawless. I cannot say the same this time. They forgot to pick me up from the airport, the room door took ages to shut, half the room lights were not working, they restricted access to the pool because of a function and this is the only hotel I have stayed in South East Asia where breakfast was not included. However, the staff is charming.
by A verified traveler
Posted 4 Dec 2019
The sofa need to clean up for the suite that we stayed in. Found
by A verified traveler
Posted 5 Oct 2019 on Hotels
Friendly, accommodating, & helpful staff especially Mr. Chhim Chhea. Conveniently located near NIght Market.
by A verified traveler from Australia
Posted 23 Sep 2019
The hotel was in a great position for Markets and other attractions the roof top pool was fantastic, the only thing I would fault is the bar area was not maned all the time it would have been good to get breakfast up there. Also the road outside the hotel was a bit rough and full of pot holes. The staff made up for the few faults as they are very friendly and helpful, would recommend this hotel to stay at.
Comment from Hotel Management
1 Oct 2019 by Danet, Hotel Management
Dear Di,
Thank you for taking your time sharing your experience during stay with us. Your given review is very important for us, as it helps to improve our service. Please accept our apologies for the inconvenience which you have experienced during your recent stay. We will continually improve our service to provide better for our guests. Look forward to welcoming you again in the near future.
Best Regards,
Danet
Asst. Sales Manager
by A verified traveler
Posted 18 Sep 2019
Comment from Hotel Management
1 Oct 2019 by Danet, Hotel Management
Dear Sir/Madam,
We truly appreciate your time sharing this feedback with us. We will continue to enhance our services and product to ensure we serve our guest better and looking forward to have another chance welcome you
again for your next visit.
Best Regards,
Danet
Asst. Sales Manager
