Ratings based on 3 Verified Reviews
3.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
One of a kind experience!
Posted 22 Aug 2023 on HotelsOne of a kind place! Absolutely stunning environment and views, comfortable and original room (we had the Aloe room), amazing nature all around, super helpful staff, beautifully cared for.
Really you have to go there to understand. We went at a quiet time when we were the only guests which only added to the calmness and beauty.
Only thing is - getting there is an adventure in itself - so take your time and don’t be in a hurry so it’s enjoyable rather than stressful! We advise not to try and take the “high clearance” route as Google maps sends you the wrong way, so either get directions or take the “low clearance” route and enjoy the journey!
Comment from Hotel Management
30 Aug 2023 by Wide Horizons Team, Hotel Management
Hi Alex,Thanks so much for your time to review us and give feedback. We value this. It always fills our tank when we hear that guests have had a lovely stay! And especially when they appreciate the views, the nature - and of course, the wonderful staff. We do hope you enjoy the rest of your holidays and find other special places to stay. Until next time...Safe travels
by A verified traveler
Posted 11 Oct 2020 on Hotels
Comment from Hotel Management
17 Oct 2020 by Nosipho, Hotel Management
Dear Tengetile,
We would like to thank you for your recent visit to Wide Horizons Mountain Retreat. It was truly a pleasure to host you, we sincerely appreciate your business and we value your opinion as our guests. We would like to have the pleasure of seeing you as a regular guest going forward.
by A verified traveler
Posted 29 May 2019
We booked a normal room and received the Go-go room (the old owners bedroom. This room didn't approach the hotel standards at all. The mattress was on the floor. Not properly curtains. No chair in the room. No daily clean and fresh towels. We complained about this and Ginger, the hosts, did her best to satisfy us in every way. Despite the efforts of the host, they shouldn't give us the go-go room. The view of the room was amazing and also the place but the room was really not acceptable.
Comment from Hotel Management
31 May 2019 by Manager, Hotel Management
Thank you for your review. We have taken your comments very seriously and are making every effort to take your suggestions into account. We hope we can have you back soon for a 5-star experience.
