Ratings based on 463 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
We my wife for there, the front desk clerk did not give us the king smoking room that I paid for, giving us a two queen smoking room instead. When I asked about it, he came up with excuses such as that there are no king smoking rooms. Later, I went to the restroom and the toilet wouldn't flush. I called the front to see if someone can fix it. The same person, I presume the owner, seemed bothered that I asked him to check it out. He finally did and fixed it sort of. Later that night we took a shower only to find that the water only was lukewarm. We turn the nob all the way to hot, and the water didn't change. The shower head also sounded as if it was going to pop off and hit someone. We were extremely disappointed with all this. I've stayed at other America's Best Value Inn and Suites, but never have felt the way that I did the two nights that I stayed there.
Comment from Hotel Management
13 Oct 2024 by Guest Relations, Hotel Management
Dear Michael, The experience that you have described is not representative of a typical one at our property and for that, we apologize. The comfort of our guests is extremely important to us so we truly apologize that you had these concerns. Rest assured, we are looking into this so we can ensure that, going forward, our high standards of hospitality are being met. Please consider giving us another chance to host you the next time you're in the area so that we can deliver a stay that is more representative of our true value.
by A verified traveler
Posted 27 Aug 2024 on Hotels
by A verified traveler
Never going to skimp on hotels again!
Posted 22 Aug 2024 on HotelsThe A/C wasn't working. Just blew warm air when the temperature was 100 outside. Couldn't sleep well.
Back door was falling apart. Handle was dangling by only one bolt. Outside in the back of the motel looked like homeless people were camping and left trash behind.
Comment from Hotel Management
28 Aug 2024 by Guest Relations, Hotel Management
Dear Jason,Please accept our apologies for any inconvenience during your recent stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments regarding the condition of your room with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
by A verified traveler
Posted 20 Aug 2024
Nice. Clean. Inexpensive.
by A verified traveler
Posted 19 Aug 2024 on Hotels
by A verified traveler
Posted 2 Aug 2024
Woke me at 7am telling me to checkout whrn check out isnt till 12. Breakfast was stale cereal disgusting orange juice. No food exvept waffles. Ill never stay there again
Comment from Hotel Management
7 Aug 2024 by Guest Relations, Hotel Management
Dear Melody,We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any disappointment in our breakfast options, as well as any disturbances in the morning. All of your feedback is gratefully received and will be kept in mind for the future. Thank you, and we hope you will consider giving us another chance soon.
by A verified traveler
Posted 1 Aug 2024
Tried one room and it was disgusting... urine spots and hair in the bathroom. We asked for another room... this one was worse. I asked for cleaning supplies so I could clean it myself, but stopped when there was a dried puddle of urine! Also, hundreds of pubic hairs on the floor between the toilet and tub! Went to the front desk to get a refund and get the heck out of there! The whole place stunk. The 'manager' didn't even apologize, but tried to blame it on a TV repair man! Another employee whispered to us that she would never stay there either. There is so much more I could say about it, but that alone was enough. Every surface in the bathrooms were filthy! Please stay away from this place! It needs to be shut down! (Yes, I took pictures!)
Comment from Hotel Management
6 Aug 2024 by Guest Relations, Hotel Management
Dear Georgie,The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into all of your comments further and make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon.
by A verified traveler
Posted 30 Jul 2024
The property was great for what we needed it for. A place to rest before we tackled the last 14 hour drive of our trip. We left before breakfast so i cant comment on breakfast. Price was average.
by A verified traveler
Sleeping on a brick
Posted 28 Jul 2024 on HotelsThe room and bathroom were clean, that's where the good stops. The TV is set on top of the refrigerator cabinet, and would have been hard to see from the 2nd bed. The carpet looked old and was rough. Online it says 'pet friendly' but no where did it say $25 non-refundable deposit, found that out at the desk. The bed was hard, and not even saying firm, it was hard. Put a sheet over a concrete pad and you have the mattress there. I don't know if all of them are the same. The pillows looked ok, but squished down to paperthin when used. We woke up more tired and worn out, then if I would have driven the extra 4 hours to meet with family where they were in SD.
Comment from Hotel Management
3 Aug 2024 by Guest Relations, Hotel Management
While we're happy to know that our clean accommodations left a positive impression on you, we're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in our amenities during your visit and we'll be sure to look into your feedback regarding this matter further. In addition, please know that our team always strives to be as transparent as possible regarding our pet fee by listing it online for our guest's convenience before booking so we apologize for any miscommunication regarding this matter. It is our hope that you will consider giving us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 28 Jul 2024
We have stayed here a few times. It is a nice hotel for the price.
