Ratings based on 478 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from plymouth
Posted 4 Nov 2024
by A verified traveler
Posted 19 Oct 2024
I had an amazing stay. The property is clean, quiet, comfortable and the are is great for dinning.
Comment from Hotel Management
21 Oct 2024 by Andrea Mate Sales Executive, Hotel Management
Dear Guest,Thank you for your recent visit to us and for your review. We are glad that you had a pleasant stay and look forward to welcoming you in the future.
by A verified traveler from neve yarak
Posted 13 Oct 2024
Small rooms, we were accommodated on the 3rd floor, the smell of eggs and coffee from breakfast came from the kitchen. The room was dirty, a bottle with cigarette butts from the previous guests. I will definitely not return to this hotel
Comment from Hotel Management
16 Oct 2024 by Andrea Mate Sales Executive, Hotel Management
Dear Guest,Thank you for choosing our hotel. We understand that you were not satisfied with our services. As we communicated to you at our desk we apologize, and we assure you that we are looking for solutions to remedy it. It is an unpleasant situation, which is why we have implemented an additional charge for guests who smoke in their room.We do not know if we have convinced you to come back to us in the future, but we guarantee that we will take your comment into account.
by A verified traveler
Posted 5 Oct 2024
Dated and dusty, no light in shower or toilet. Lumpy uncomfortable pillows
Comment from Hotel Management
10 Oct 2024 by Andrea Mate Sales Executive, Hotel Management
Dear Guest,Thank you for choosing our hotel for your stay in Sibiu and we are sorry that we did not meet your expectations. As it is very difficult for us to change the appearance of the building, we place the greatest emphasis on the quality of service provided by our team.more particular, and we are researching to find a practical technical solution that will satisfy all our guests.We assure you that the pillows are purchased from a company specialized in HORECA products in Italy. Thank you for your comment and we will take it into account for our next equipment purchases.
by A verified traveler
Posted 26 Sep 2024
Great location! The WiFi was terrible in our room, it kept disconnecting. Housekeeping was poor and barely cleaned our room.
Comment from Hotel Management
27 Sep 2024 by Andrea Mate Sales Executive, Hotel Management
Dear Guest,Thank you for being our guests and for taking the time to share your feedback. WI-FI service is free of charge for our guests. It is not a dedicated service for downloading large files or viewing movies.The Housekeeping Department is looking for solutions to clean rooms more efficiently and avoid situations like the one you described.We recommend that you report any unpleasantness to the front desk during your stay, and our colleagues will do their best to remedy unpleasant situations on the spot as far as possible.
by A verified traveler
Posted 25 Sep 2024
The location is very close to the old town centre, where the touristic area of interest is. The property is very clean and in good condition.
Our bathroom required us to step in and out of the bathtub in order to shower. The bathtub was pretty high and getting in and out of it for showering purposes may not be suitable for older adults.
Comment from Hotel Management
27 Sep 2024 by Andrea Mate Sales Executive, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We are glad that you enjoyed your stay in Sibiu! We appreciate your feedback and will take your opinion into consideration in order to improve in the future.We would be glad to see you again on the occasion of the upcoming trip.All the best from Sibiu!
by A verified traveler from Chicago
Posted 31 Aug 2024
Excellent!
Comment from Hotel Management
17 Sep 2024 by Andrea Mate Sales Executive, Hotel Management
Dear Guest,Thank you for your recent visit to us and for your review. We are glad that you had a pleasant stay and look forward to welcoming you in the future.
by A verified traveler
Posted 14 Aug 2024
by A verified traveler from Emerson
Posted 8 Aug 2024
by A verified traveler
Posted 7 Aug 2024
Elegant, friendly, clean, perfect location.
Comment from Hotel Management
16 Aug 2024 by Ramona, Hotel Management
Dear Guest,, Thank you for taking the time to share your experience with us. We are glad that you enjoyed your stay in Sibiu! . We hope to see you soon again.All the best from, SibiuRamona Ilea,Sales Coordinator
