Ratings based on 48 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
28 Nov 2024 by BY, Hotel Management
Дорогой Гость, Благодарим за выбор Rixos Khadisha Shymkent. Спасибо, что нашли время поделиться впечатлениями о пребывании у нас. Мы обязательно поделимся Вашим отзывом с нашими сотрудниками.Мы надеемся, что Ваш следующий визит оставит только приятные впечатления.С наилучшими пожеланиями, Баходир ЮлдашевМенеджер отдела приема и размещения гостей
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
15 Oct 2024 by BY, Hotel Management
Dear Guest, First of all, on behalf of the Rixos Khadisha team, we would like to thank you for taking the time to write your review and providing this valuable feedback.We really apologize for the experience you had at our hotel.Taking your comments with full and serious attention, I would like to assure you that I am personally and immediately have taken all corrective measures with all people concerned.Your willingness to share your experience is genuinely appreciated.On behalf of Rixos Khadisha Shymkent Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again. Best Regards, Guest Relation
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
8 Oct 2024 by BY, Hotel Management
Dear Guest!Thank you for taking the time to tell us about your experience at the Rixos Khadisha Shymkent. Please, accept our sincere apologies for the inconvenience that you faced. All necessary trainings will be provided to avoid such situations. We will definitely take a measures. On behalf of Rixos Khadisha Shymkent Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again.Sincerely, Bakhodir Yuldashev, Front Office Manager
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
16 Sep 2024 by BY, Hotel Management
Уважаемая Aknur,Разрешите от всего сердца поблагодарить Вас за такой теплый отзыв! Я обязательно поделюсь им со своими коллегами, им будет действительно приятно! Нас радует, что Вы остались довольны уровнем сервиса в "Риксос Хадиша Шымкент"! Спасибо еще раз, что нашли время поделиться с нами своими незабываемыми впечатлениями! С нетерпением ждём Вас снова! С наилучшими пожеланиями, Баходир ЮлдашевМенеджер отдела приема и размещения гостей
by A verified traveler
Posted 24 Jun 2024
Very well received at any time. The rooms is spacious and well maintained. Received a basket of fresh fruits as welcome gift. The amenities are full availability. I love it. The breakfast is totally wonderful. I will come back definitely
by A verified traveler
Posted 7 Oct 2022
I like their service standard. But I feel this property getting aged
Comment from Hotel Management
12 Oct 2022 by BY, Hotel Management
Dear Joon Bum Kim , We very much appreciate your comments regarding your stay at the Rixos Khadisha Shymkent. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bakhodir Yuldashev - Front Office Manager
by A verified traveler
Posted 6 Sep 2022
by A verified traveler
Posted 5 Sep 2022
I always enjoyed this hotel and staff
Comment from Hotel Management
6 Sep 2022 by BY, Hotel Management
Dear Guest! We feel honored by your kind comments and appreciate that you took the time to share them. We are happy to hear about your satisfaction with our service and facilities. Our staff members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Rixos Khadisha Shymkent Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely, Bakhodir Yuldashev-Front Office Manager
by A verified traveler
A very comfortable stay
Posted 29 Mar 2021 on HotelsThis was a slightly unusual stay as I stayed one night, then left for Aksu-Zhabagly National Park for a couple of days, then back for one night. Still, both nights were great. The rooms were very clean, the front desk personnel were very helpful, and the location of the hotel was central, though still a longish walk to the historic center of Shymkent. Also, the price was very good for the quality of the stay. Another plus is that two of the top five restaurants in Shymkent are inside the hotel and both are also used for the complementary breakfast. I had only two small issues. The second night, my room did not face the front of the hotel and there was some noise from the street, though not so much that I could not sleep. The other issue was that the staff at the Kazakhasia Restaurant need to be more discrete in telling guests that the restaurant Olivia is also available for breakfast rather than with the line "this restaurant is reserved for important people" ...
Comment from Hotel Management
5 Apr 2021 by BY, Hotel Management
Dear Guest!
We feel honored by your kind comments and appreciate that you took the time to share them. We are happy to hear about your satisfaction with our service and facilities. Our staff members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service. Your feedback regarding Restaurant stafff is taken into account and conveyed to appropriate departments. We will definitely take a measures. On behalf of Rixos Khadisha Shymkent Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!
Sincerely, Bakhodir Yuldashev Front Office Manager
by A verified traveler
nice hotel good service
Posted 20 Nov 2019 on Hotelsgood hotel and good location for business
Comment from Hotel Management
9 Dec 2020 by BY, Hotel Management
Dear Guest, I would like to take this moment to thank you for staying with us at the Rixos Khadisha Shymkent. It was a real delight to receive your feedback about hotel in general. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Ibrahim Celik, General Manager
