Ratings based on 41 Verified Reviews

4.0 out of 5
79% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Galway, Ireland

Posted 20 Nov 2018
Very comfortable bed, pillows and nice bed linen. Room was small but very clean. Nice breakfast. Unfortunately I don't know the name of the girl I dealt with when I arrived, but she was lovely and so friendly. I would recommend Morgans and I would stay again
Comment from Hotel Management
7 Dec 2018 by Quin Morgan, Hotel Management
Hi Theresa, Many thanks for your lovely review! So pleased you had a nice stay with us and your comments are very much appreciated by us all. With best wishes, Quintin Morgan.
5 out of 5
by A verified traveler

Lovely stay

Posted 13 Nov 2018 on Hotels
Great Location, lovely staff, comfortable room and a nice dinner/breakfast
Comment from Hotel Management
7 Dec 2018 by Quin Morgan., Hotel Management
Hi Jayne, Many thanks for your lovely review following your stay. So glad you had a nice stay with us and do hope we can welcome you again in the future. Best wishes, Quintin Morgan.
1 out of 5
by A verified traveler

POOR PARKING FACILITIES

Posted 27 Oct 2018 on Hotels
When we arrived we had to park in a public car park with a cost of £2 per hour with a 2 hour maximum stay with no return for 2 hours. I walked up to the hotel where I was told that there was another car park further down the street but she thought that may have the same restrictions. She went on to say there was yet another car park further down the road but wasn't sure of the restrictions there. My wife and I are in our 70s and as we didn't relish the thought of carrying our bags all that way uphill. As no alternative was available I asked for the reservation to be cancelled. SO, WE DIDN'T STAY SO I CANNOT COMMENT ON THE HOTEL ITSELF. ONLY THE ACCESS AND THE INFORMATION WE RECEIVED WHICH WASN'T VERY HELPFUL. I TRUST WE WILL NOT BE CHARGED FOR THIS.
Comment from Hotel Management
30 Oct 2018 by Quintin Morgan., Hotel Management
Dear Mr Riddell, Thank you for your review. I have replied directly to you. As in most medieval towns, car parking is harder, but there are lots of options in Shrewsbury, if guests wish to have assistance or are unsure where to park. We do not have or promise a car park, so your review is unfair and misleading. It would appear you parked in a private short stay, as the council ones by us are free after 6pm and cost £1.60 for an hour. There are good long stays all within the town centre too. it is regrettable you chose not to stay or to accept my staffs assistance. Best wishes, Quintin Morgan,
4 out of 5
by A verified traveler from Canada

Posted 10 Oct 2018
Nice hotel - easy to find - food was good.staff was friendly
Comment from Hotel Management
11 Oct 2018 by Quin Morgan, Hotel Management
Hi, Many thanks for your review and for taking the time to post this. So pleased to hear that you enjoyed your stay, our food and the staff were friendly. Hope we can welcome you again in the future. Best wishes, Quintin.
5 out of 5
by A verified traveler

Very good

Posted 21 Sep 2018 on Hotels
Enjoyed our stay very clean made welcome
Comment from Hotel Management
24 Sep 2018 by Quin Morgan, Hotel Management
Hi Carol, Many thanks for posting a review, really pleased to hear you enjoyed you stay and that the staff made you feel welcome too. I hope we can welcome you again in the future. Many thanks and best wishes, Quintin Morgan.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Excellent location and good space

Posted 22 Aug 2018
We stayed for 2 nights and had a lovely stay. We stayed in room 4 with a double bed and lots of space for two people. The bathroom was big and with a really good shower. The room was clean and spacious. Staff at the pub downstairs were brilliant and very lovely both with check in/out and also in the evening for serving drinks. Will absolutely recommend and hope to stay again on our next visit!
Comment from Hotel Management
23 Aug 2018 by Quin Morgan, Hotel Management
Hi, Very many thanks for your lovely review, following your stay. I was so glad to read your comments and have passed these on to the staff, they will be delighted to read them. I do hope we will see you again in the future, Best wishes, Quintin Morgan.
2 out of 5
by A verified traveler from Worsley, Manchester.England

Posted 12 Aug 2018
No parking at the hotel and no overnight parking in the vicinity of the hotel. Had to walk approx 1 mile after parking the car. No reception facility. Had to wait untill one of the 2 busy bar staff to become available. There was no lift and 2 long flights of stairs to reach our very small cramped supposedly double bedroom. We were charged £150 for 1 night and NO breakfast included. Will not be returning.
Comment from Hotel Management
19 Aug 2018 by Quin Morgan, Hotel Management
Hi George, Thank you for your anonymous review. I do not really follow or understand this, i do not think it is fair. You stayed on a Saturday night of the flower show, prices are higher and ours are the lowest in the town center for this date. You are complaining about issues known beforehand. We do not have parking or a lift, we do not include breakfast. Obviously parking is available much closer, I am unsure where you parked, but am sorry that we did not assist you properly to find this. I disagree that room 4 is cramped, I hope you enjoyed the complimentary wine, crisps, nuts, biscuits and welcome tray provided, along with the new beds and decor. Many thanks, Quintin Morgan.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted 17 May 2018
Perfect location right in the middle of town. Hotel staff were lovely.
Comment from Hotel Management
18 May 2018 by Quin Morgan, Hotel Management
Hi, Thank you so much for leaving a review and for your lovely comments about the staff, they will be really pleased to read this review and I am so glad you had a nice stay with us. Many thanks, Quintin Morgan.
5 out of 5
by A verified traveler

Posted 14 May 2018 on Hotels
The hotel has an excellent location very central. Room very nice and quiet. (Room 5). Parking could be and issue for some as the long stay car park is about 10 mins walk. Staff very helpful.
Comment from Hotel Management
16 May 2018 by Quin Morgan, Hotel Management
Hi, Many thanks for your review and for taking the time to post this, much appreciated. Really pleased to read you enjoyed your stay with us and to hear the staff were helpful, it's always pleasing to see them getting mentioned for their hard work. Best wishes, Quintin Morgan.
5 out of 5
by A verified traveler from Lake District

Posted 14 May 2018
This Hotel is in a great position to explore Shrewsbury and a stones throw from the train station..It is clean and comfortable and breakfast was good.. The staff were friendly and helpful..Would definitely stay here again.
Comment from Hotel Management
16 May 2018 by Quin Morgan, Hotel Management
Hi, Thank you so much for your great review and for taking the time to post this, it is much appreciated. Really pleased to read you enjoyed your stay with us and to hear the staff were helpful and friendly, it's always great for us all to hear this! Look forward to seeing you again in the future. Best wishes, Quintin Morgan.
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