Ratings based on 799 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
It snowed and the grounds looks beautiful. The welcome was warm and the room was ok.
by A verified traveler
Posted 13 Nov 2024
Fantastic check in staff. Nothing was too much trouble on checking in / reservations etc.I felt they went the extra mile and some more.
Comment from Hotel Management
19 Nov 2024 by Elena Fenton, Operations Manager, Hotel Management
Dear Joanne,Thank you for the rating and the review, I am pleased to read that you have found our team courteous and nothing was too much trouble.It's our hope to welcome you back to our hotel for another great stay, in the near future. Kind regardsElena FentonOperations Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Elena Fenton, Operations Manager, Hotel Management
Dear Martyn,Thank you for the rating, I hope you will visit us again in the not so distant future. Kind regardsElena FentonOperations Manager
by A verified traveler
Posted 9 Nov 2024
Was a beautiful place to stay room was nice and. Clean food was good staff was nice
Comment from Hotel Management
19 Nov 2024 by Elena Fenton, Operations Manager, Hotel Management
Dear Amanda,Thank you for the rating, I hope you will visit us again in the not so distant future. Kind regardsElena FentonOperations Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Elena Fenton, Operations Manager, Hotel Management
Dear Anthony,Thank you for the rating, we hope to welcome you back again in the near future.Kind regardsElena FentonOperations Manager
by A verified traveler
Posted 28 Oct 2024
So upon check in at 3:30pm we were advised that the restaurant was fully booked.
We were looking forward to a nice ribeye steak but were left with just the bar food options. Gutted. Went to our room to find there were 3 light bulbs not working, the telephone didn’t appear to dial out so if we needed anything would have to walk from the stable block at the back of the hotel in the rain to the reception. There were no tea making facilities although on the positive there was a fridge an iron a hairdryer and the room was clean and we eventually got the remote for the tv to work after taking the batteries out and back in again. We used the pool facilities- it looked dated - the pool cover was very well worn and ripped and looked a state. The steps at one side were taped off as broken the grill on the jacuzzi was broken. The jacuzzi itself was that hot when I got out I felt dizzy. Not a great experience. The reception called to offer us a slightly later than wanted slot in the restaurant which I thought was lovely but when I then asked to go ahead with it they said oh no sorry that time isn’t available (eh!!) so We ended up ordering a dominoes pizza delivery which the staff were absolutely fine about but we just had to eat in our room which was also not bad. To end the night the bed mattress you could feel the shape of the springs on it when lying down.
Overall we think the hotel is dated and a bit run down in certain areas and we would not return in the future.
Comment from Hotel Management
29 Oct 2024 by Elena Fenton, Operations Manager, Hotel Management
Dear Karen,Thank you for sharing your review on this platform, I am really disappointed to read that you have not fully enjoyed your stay at our hotel. It is certainly my hope you will perhaps return as this will be an opportunity for us to show you our true colors. Kind regardsElena FentonOperations Manager
by A verified traveler
Posted 27 Oct 2024
Very lovely our car broke down and the staff were very accommodating and helped us!
Comment from Hotel Management
29 Oct 2024 by Elena Fenton, Operations Manager, Hotel Management
Dear Aimee,Thank you for the rating, we hope to welcome you back again in the near future.Kind regardsElena FentonOperations Manager
by A verified traveler from Great Yarmouth
Posted 25 Oct 2024
A very good stay
Comment from Hotel Management
29 Oct 2024 by Elena Fenton, Operations Manager, Hotel Management
Dear John,Thank you for the rating, we hope to welcome you back again in the near future.Kind regardsElena FentonOperations Manager
by A verified traveler from Buxton
Posted 29 Sep 2024
The property has clearly seen better days, was adequate for two nights whilst up in Shrewsbury on business but not really suitable for business travellers if more used to sharper boutique hotels. Majority of the clientele seemed to be working class pensioners on bus tours etc.
Comment from Hotel Management
1 Oct 2024 by Elena Fenton, Operations Manager, Hotel Management
Dear Christopher,I am sorry to read your review, we are indeed accommodating a different variety of Guests: business travelers, leisure Guests, coach tours, corporate meetings etc. I am sorry if you felt that our hotel has "seen better days". Please accept our apologies for any shortfall of services which you may have encountered. Kind regardsElena FentonOperations Manager
by A verified traveler
Posted 25 Sep 2024
Very nice setting and close to Shrewsbury
Comment from Hotel Management
26 Sep 2024 by Elena Fenton, Operations Manager, Hotel Management
Dear Philip,Thank you for your feedback, we hope to welcome you back again for another great stay in the near future.Warm regardsElena FentonOperations Manager
