Ratings based on 486 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Staff made us feel very welcome The property was very tastyful Bedroom was cosy and warm ......Only thing that was odd TV is small Had a lovely stay
by A verified traveler
Posted 18 Nov 2024
The staff is very friendly
by A verified traveler from Ann Arbor
Posted 23 Oct 2024
Nice quiet room. Helpful staff who all had a sense of humor. Good food. Would definitely recommend.
by A verified traveler
Posted 6 Oct 2024
Very comfortable room, the staff were lovely and friendly. Great location for exploring Shrewbury and using public transport.
by A verified traveler
Posted 16 Sep 2024
I stayed one night and had a wonderful experience. From the staff, service, breakfast, and AMAZING dinner. Thank you. The only issue i had was climbing up the stairs to my room i had a hip surgery and was painful going up and downstairs
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 29 Aug 2024
Fabulous stay thank you - tapas restaurant is amazing
by A verified traveler
Posted 19 Aug 2024 on Hotels
by A verified traveler
Housekeeping by request only
Posted 17 Aug 2024 on HotelsThe staff was pleasant and cheerful both at check-in and in the restaurant. We stayed for two days. What was surprising to me is the fact that we had no housekeeping. No turn down, no cleaning of the room, making the beds, refreshing towels, nothing. I wonder if this was carried over from Covid when staff were not entering guests rooms but at the rate we were paying I expected housekeeping. I was told at check out if we wanted housekeeping, we should have requested it. I find this to be a bit absurd. It’s the reason I choose to stay in a hotel rather than an Airbnb.
by A verified traveler
Posted 10 Aug 2024
Parking management was chaotic! Evening meal was not well presented and veg rather "soggy".
Staff were mainly mainly helpful and pleasant but not coordinated with information. Told dinner would be in the downstairs public dining area and then as pre booked guest it would be in an upstairs dining area
