Ratings based on 393 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Like the TARDIS, the hotel is effectively invisible from the road and much larger inside. It's a quiet retreat just ten steps from busy El Comino Real. The breakfast was excellent and the front staff were a joy to chat with in the early morning. My family and I will be back, I have recommended the hotel to my friends.
Comment from Hotel Management
19 Nov 2024 by Holiday Inn Express Mountain View Management, Hotel Management
Dear Aaron,Thank you for your kind review! We're delighted to hear that you enjoyed the peaceful retreat and the welcoming atmosphere. It's wonderful that the quiet location, just steps from the busy El Camino Real, made your stay even more enjoyable. We're thrilled you loved the breakfast and had great interactions with our staff. We truly appreciate your recommendation and are excited to welcome you and your family back in the future. We look forward to providing you with another fantastic stay soon!Thank You,Holiday Inn Express Mountain View Management
by A verified traveler
Posted 17 Nov 2024
Holiday Inn Express was enough for a quick one night stay. Room was clean but first room had an odor that made us want to change rooms which staff promptly allowed us to do. HVAC was extremely loud which did not help my jet lag. Breakfast was good. Parking was safe and close.
Comment from Hotel Management
19 Nov 2024 by Holiday Inn Express Mountain View Management, Hotel Management
Dear Kimball,Thank you for sharing your experience. We're glad to hear that the room was clean and that our staff was able to assist with your room change promptly. We apologize for the inconvenience caused by the odor and the loud HVAC, and we appreciate your understanding. It's great to know you enjoyed the breakfast and felt safe with the parking. Your feedback is valuable to us, and we’ll address the concerns you've mentioned to ensure a more comfortable stay for future guests. We hope to have the opportunity to welcome you back soon.Thank You,Holiday Inn Express Mountain View Management
by A verified traveler
Posted 16 Nov 2024
Ok as 2-3 star hotel
Comment from Hotel Management
19 Nov 2024 by Holiday Inn Express Mountain View Management, Hotel Management
Dear Siavash,Thank you for leaving us a rating of your stay with us at Holiday Inn Express Mountain View - S Palo Alto. We work tirelessly to ensure our guests experience the best hospitality in Holiday Inn Express Mountain View - S Palo Alto. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Holiday Inn Express Mountain View Management
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Holiday Inn Express Mountain View Management, Hotel Management
Dear Natalie,Thank you for a Perfect Score Rating on your stay at Holiday Inn Express Mountain View - S Palo Alto. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Holiday Inn Express Mountain View Management
by A verified traveler from Nashville
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Holiday Inn Express Mountain View Management, Hotel Management
Dear Jay,Thank you so much for awarding us a positive rating for your stay at our Holiday Inn Express Mountain View - S Palo Alto hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Holiday Inn Express Mountain View Management
by A verified traveler
Posted 24 Oct 2024
There was some construction one night with someone running a jackhammer at midnight. Your management should coordinate with any group like that to prevent disturbing hotel guests. Also, I thought it was a big overpriced for value but I guess it is difficult finding rooms at that time
Comment from Hotel Management
28 Oct 2024 by Holiday Inn Express Mountain View Management, Hotel Management
Dear Amrit Paul,Thank you for your feedback. We sincerely apologize for the disturbance caused by the late-night construction work. We understand how disruptive that can be and will work to better coordinate with contractors in the future to minimize noise during nighttime hours. We also appreciate your comments regarding pricing, as we strive to offer competitive rates while maintaining high-quality service. Your insights are valuable to us, and we hope to have the opportunity to provide you with a more pleasant experience on your next visit. Thank you for bringing these matters to our attention.Thank You,Holiday Inn Express Mountain View Management
by A verified traveler
Posted 24 Oct 2024
street noise , small, inconvenient , over priced
Comment from Hotel Management
28 Oct 2024 by Holiday Inn Express Mountain View Management, Hotel Management
Dear Sat,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. We understand that street noise can be disruptive, and we are continually working to improve our guest experience. We strive to provide value through our amenities and services, and we regret that you felt our rates were not reflective of that. Your comments are important to us, and we will take them into consideration as we explore ways to enhance our offerings. We hope to have the opportunity to serve you better in the future.Sincerely,Holiday Inn Express Mountain View Management
