Ratings based on 904 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
This is a great hotel in a business district. Limited shopping and restaurants, although there are some good ones in the ares; This hotel has good food at the restaurant and bar; breakfast buffet was great on Sunday but not so on weekdays. In fact, the only complaint we had was for an upscale hotel/facility, the dinning options could be better.
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Emily, Hotel Management
Dear Banke,Thank you for your feedback! We're happy to hear you had a positive experience; if there's anything specific we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely yours,Emily SimpsonReception Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Front Office Manager, Hotel Management
Dear Damian,Thank you for taking the time to share your experience at Pan Pacific London.It’s truly rewarding to know you had such an enjoyable stay.I genuinely look forward to the opportunity to welcome you back again soon.Sincerely yours,Rita Cavadas Front Office Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Front Office Manager, Hotel Management
Dear Thomas,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. I sincerely look forward to welcoming you back soon.Warmest regards,Rita Cavadas Front Office Manager
by A verified traveler
Posted 15 Nov 2024
This hotel was exquisite for our mini staycation honeymoon. The staff's attention to detail is unmatched and the overall hotel standard is top notch. We'll make it a point to return every year for our anniversary.
Comment from Hotel Management
16 Nov 2024 by Emily, Hotel Management
Dear Christine,Thank you so much for sharing your experience! We're honoured that you chose our hotel for your minimoon, and we're thrilled to hear you enjoyed it. It means so much to us to be included in such lovely occasions; we can't wait to welcome you back and help make every celebration just as special!Sincerely yours,Emily SimpsonReception Manager
by A verified traveler
Posted 15 Nov 2024
Had my family members wedding here. Fantastic property
Comment from Hotel Management
16 Nov 2024 by Emily, Hotel Management
Dear Reanne,Thank you for taking the time to share such a lovely review. We are so glad you enjoyed your stay with us and the special occasion, and hope to welcome you and your family back for many more!Sincerely yours,Emily SimpsonReception Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Rita Cavadas, Hotel Management
Dear Lynette,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Rita CavadasFront Office Manager
by A verified traveler
Posted 11 Nov 2024
The climate in the room was to cold and took a while to resolve..
Comment from Hotel Management
14 Nov 2024 by Emily, Hotel Management
Dear James,Thank you for taking the time to provide us with such valuable feedback. I am aware that the team did manage to rectify the issue with the air conditioning, but I am terribly sorry that this impacted your stay at all. Please rest assured that your comments have been passed on to our Engineering team for further examination.Once again, my thanks for your review. It is only through your feedback that we are able to improve on our service, and I sincerely hope that we will be able to welcome you back in the future!Sincerely yours,Emily SimpsonReception Manager
