Ratings based on 451 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Was a decent hotel but was too high priced for the condition of the room. Air was musty and carpet and furniture needs replaced. Beds were decent
Comment from Hotel Management
28 Oct 2024 by KS, Hotel Management
Thank you for your feedback. We are currently under new management and ownership, and we are working diligently to correct any issues as well as a full renovation coming soon. We look forward to seeing you again in the future.
by A verified traveler
Posted 12 Oct 2024
I really loved the kind staff. The bed was comfortable. It was okay on quiet. It was dirty in the shower. It was dirty in the hot tub
Comment from Hotel Management
20 Oct 2024 by KS, Hotel Management
We appreciate your feedback, and we have provided the proper training to our staff to assure this does not happen. Thank you for choosing to stay with us.
by A verified traveler
Posted 6 Oct 2024
Housekeeping did great job providing room care. Staff friendly. Breakfast options were good, enjoyed a variety each morning. Restaurants and shopping close by.
Comment from Hotel Management
20 Oct 2024 by KS, Hotel Management
Thank you for giving the time to share about your stay. We look forward to welcoming you back.
by A verified traveler
Posted 28 Sep 2024
Great customer service and care
Comment from Hotel Management
30 Sep 2024 by KS, Hotel Management
Thank you for taking your time to give us feedback. We can't wait to see you next time.
by A verified traveler
Posted 24 Sep 2024
It was a very nice quier, clean facility. Good food.
Comment from Hotel Management
25 Sep 2024 by KS, Hotel Management
We appreciate you taking the time to give us feedback. We are looking forward to seeing you again.
by A verified traveler
Posted 9 Sep 2024
The amenities were great including the breakfast. Our issues were with the room. It was clean but it had a musty smell, the air conditioner was very loud when it turned on and they must use vinegar to clean the bathroom. Everything appeared clean though!
Comment from Hotel Management
17 Sep 2024 by KS, Hotel Management
We appreciate your feedback. We are currently under new management and ownership and are working diligently to improve our property. We look forward to having you back.
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
5 Sep 2024 by KS, Hotel Management
Thank you for taking the time to give us your feedback. We look forward to seeing you in the future.
by A verified traveler
Posted 25 Aug 2024
This is the second time we have visited this hotel and really enjoyed our stay. We stay here because it is about 15 minutes from Arrowhead stadium and it is in so close to restaurants and shopping! The staff have been super friendly and the rooms are clean and quite comfortable!
Comment from Hotel Management
5 Sep 2024 by KS, Hotel Management
Thank you for sharing about your stay we look forward to welcoming you back.
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Management, Hotel Management
We appreciate your feedback, and we hope to see you soon and deliver a 5 star stay.
by A verified traveler from Gilbert
Posted 7 Aug 2024
I really enjoyed the indoor pool and hot whirlpool.
Comment from Hotel Management
23 Aug 2024 by Management, Hotel Management
We appreciate you choosing our hotel for your stay. We hope to see you soon.
