Ratings based on 690 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Management, Hotel Management
Dear Mahid, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Thank you,
by A verified traveler
Posted 26 Oct 2024
The hotel itself is very nice and my room was clean and spacious. The staff are friendly and helpful.
The hotel sits near an on ramp to the expressway in an area that doesn’t seem great. I noted a couple people who didn’t appear to be guests or staff walking around the parking lot so I was a bit concerned walking to my car on one occasion. Otherwise, my stay went well.
Comment from Hotel Management
27 Oct 2024 by Management, Hotel Management
Dear Tammy, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Thank you,
by A verified traveler
Posted 25 Oct 2024
The staff was really welcoming
Comment from Hotel Management
25 Oct 2024 by Management, Hotel Management
Dear Matthew, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us. Thank you
by A verified traveler
Posted 21 Oct 2024
It was a fair stay
Comment from Hotel Management
21 Oct 2024 by Management, Hotel Management
Dear Zackery, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us. Thank you
by A verified traveler
Posted 20 Oct 2024
Hotel nice. Pool water was cold
Comment from Hotel Management
21 Oct 2024 by Management, Hotel Management
Dear Mike, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Thank you
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Management, Hotel Management
Dear Renato, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us. Thank you
by A verified traveler
Posted 15 Oct 2024
I have stayed here before and just like the last time super friendly lady at the desk. The rooms are really clean and quiet. Highly recommend staying at this hotel.
Comment from Hotel Management
15 Oct 2024 by Management, Hotel Management
Dear Amy, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Thank you
by A verified traveler
Posted 14 Oct 2024
I like the cleaning in the room. The housekeeping lady was very kind and asking me if I need anything for the room, something that I didn’t expected. Congratulations to the Best Western hotel for have exceptional staff.
Comment from Hotel Management
14 Oct 2024 by Management, Hotel Management
Dear Flor, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Thank you
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Management, Hotel Management
Dear Sherry, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Thank you
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Management, Hotel Management
Dear Mackenzie, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Thank you
