Ratings based on 113 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
3 Nov 2024 by ザグランリゾートエレガンテ白浜, Hotel Management
この度は当ホテルをご宿泊頂き、誠にありがとうございます。また、高評価をいただき、大変嬉しく思います。今後もお客様にご満足いただけるよう努めて参ります。ぜひまたお越しくださいませ。スタッフ一同、心よりお待ちしております。
by A verified traveler
Very very bad service
Posted 14 Oct 2023 on HotelsThere are no place to eat in the hotel also no restaurant in walking distance. Service was very poor. I have to call taxi myself. they dont call taxi for you.
Hotel.com should take off this hotel from list.
Hoitel itself are nice and clean.
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
3 Nov 2024 by ザグランリゾートエレガンテ白浜, Hotel Management
この度は当ホテルをご宿泊頂き、誠にありがとうございます。また、高評価をいただき、大変嬉しく思います。今後もお客様にご満足いただけるよう努めて参ります。ぜひまたお越しくださいませ。スタッフ一同、心よりお待ちしております。
by A verified traveler
Great views but depressing
Posted 31 Aug 2023 on HotelsThere are onky 2 good things about this hotel, thr view, and that it's located opposite a good resort where we spent our time. The hotel felt vacant and while thr lobby was moderately impressive our room was dated with damaged fixures and had clearly been used by a smoker before us despite being assured it was non smoking. When we told the hotel staff they offered us a deoderizing spray and nothing more. The beds were hard and uncomfortable. We had a lovely balcony but no chairs to sit on. Asking abiut breakfast they told us that no spaces were available despite the hotel appearing absolutely vacant. Perhaps thr most insulting was asking to use the pool to be told it would cost approx 10 USD for an area that was substandard and no cover from thr sun. Ultimately very disappointing and not worthy of its rating
by A verified traveler
Posted 26 Aug 2023
Overall a fantastic experience and price and I recommend. Only caveat: A bit of a tiring walk up the hill each time from the beach or hot spring.
by A verified traveler
Posted 28 Jul 2023
Large and comfortable room, but we were not allowed to control the air conditioner.
by A verified traveler
Wonderful hotel with great onsen n breakfast
Posted 29 Dec 2022 on HotelsWonderful stay. It wasn’t crowded when we stayed so it was quiet and peaceful. Great service. The breakfast buffet has sufficient variety and were delicious. The onsen is big with 3-4 pools including one outdoors. The quad room with 2 beds and 2 futons was a comfortable size. U
You get to choose your own Yukata and drinks from the lobby.
Comment from Hotel Management
31 Dec 2022 by GRE Shirahama, Hotel Management
Thank you very much for staying at The Gran Resort Elegante Shirahama from amongst many hotels.We would also like to thank you again for your review and high rating.We are glad that you enjoyed your stay at our hotel.We hope you will choose our hotel again next time.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
3 Nov 2024 by ザグランリゾートエレガンテ白浜, Hotel Management
この度は当館へご宿泊いただき、ありがとうございました。お忙しい中口コミの高評価まで賜り大変光栄に存じます。今後もいただいた評価に相応しいサービスをスタッフ一同継続して参ります。またのご来館をお待ち申し上げております。
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
3 Nov 2024 by ザグランリゾートエレガンテ白浜, Hotel Management
この度は当ホテルをご宿泊頂き、誠にありがとうございます。また、高評価をいただき、大変嬉しく思います。今後もお客様にご満足いただけるよう努めて参ります。ぜひまたお越しくださいませ。スタッフ一同、心よりお待ちしております。
by A verified traveler
Posted 17 Oct 2024
部屋が広くて、眺めも良く良かったです。スタッフさんの対応も親切にしていただき嬉しかったです。
Comment from Hotel Management
3 Nov 2024 by ザグランリゾートエレガンテ白浜, Hotel Management
この度は当ホテルをご宿泊頂き、誠にありがとうございます。広々としたお部屋や素晴らしい眺めを楽しんでいただけたとのこと、またスタッフの対応にもご満足いただけたとのお言葉、大変嬉しく思います。次回もぜひお越しくださいませ。スタッフ一同、心よりお待ちしております。
