Ratings based on 2,255 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Very convenient location. Close to train station and everything is walkable around the hotel. Very busy area though.
by A verified traveler
Posted 2 Dec 2024
In the heart of Shinjuku, relatively safe around the hotel.
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 1 Dec 2024
The location in Shinjuku is great. The view of the city from our room was amazing! The rooms seemed a bit worn but very clean overall. We did not need our rooms to be cleaned everyday but the staff was great about leaving clean towels, toiletries, and water hanging in a bag on our door.
My only complaint is the Breakfast! It really was lacking breakfast options. The coffee was cold and not very good. The orange juice came from the soda machine so it really was more like Fanta and not OJ. There were many lunch/dinner items but truly not breakfast foods. We decided to have breakfast elsewhere after the 1st morning.
by A verified traveler from acworth
Posted 1 Dec 2024
An overall great hotel in many ways clean, godzilla on the roof, great staff who helped me out after locking myself out of my room twice. There is also plenty of restaurants on the ground level to choose from if you want a variety of foods and quick. Plus a 7-11 on the ground floor for midnight runs.
While Shinjuku is great once it reaches the later hours of the night to early morning you will encounter a lot of people who are drunk or the local Nigerian touts trying to con you into going to a bar.
Loved the actual hotel itself just watch out for seedy characters outside and do not accept any invite to go to a specific bar or location. I am giving an overall rating of 5 due to the hotel itself being great, just the area around is an issue only late at night.
by A verified traveler
Posted 1 Dec 2024
Great location
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 1 Dec 2024
Bit difficult to find the first time (head toward the toho cinemas and walk through the shops past the 7/11) and take the elevator to the 8th floor.
Otherwise, amazing location. Staff were super helpful. Rooms are the usual Japan size with slightly bigger bathroom. Convenience cannot be beat with just a short walk from exit B13 (metro exit) and in the center of Shinjuku
by A verified traveler
Posted 1 Dec 2024
Good location, easy access for locals. The things need to improve is breakfast should be alternative options from different days quite boring every day ate the same Food. The staff service dropped not make Japanese what has in the past, standards should be more training
by A verified traveler
Posted 30 Nov 2024
