Ratings based on 2,631 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Good location for Shinjuku and its large park: then. Lots of local restaurants nearby. Connections very good vis nearby stations.
Comment from Hotel Management
19 Nov 2024 by Ishigami, Hotel Management
Thank you for your stay. We are happy that your stay was good overall. Looking forward to seeing you again in the future.
by A verified traveler
Posted 11 Nov 2024
Overalls is good, they also have washing and dryer machines.
Comment from Hotel Management
12 Nov 2024 by Ishigami, Hotel Management
Thank you very much for your stay. We are happy that your stay was good overall. Looking forward to seeing you when you visit Tokyo.
by A verified traveler from El Monte
Posted 9 Nov 2024
It was a great two-week stay at Citadines Shinjuku Tokyo and highly recommend it for anyone visiting Tokyo!
The hotel offers a perfect balance of comfort and convenience. It’s located in a quiet neighborhood, which made for peaceful nights, yet it’s just a short walk to a variety of dining options. Whether you're looking for local Japanese fare or international cuisine, there’s something for everyone nearby.
The location was also ideal for getting around the city, with Shinjuku Station close by and the subway easily accessible for trips to other parts of Tokyo and even neighboring cities. This made exploring incredibly convenient.
The staff were incredibly friendly and accommodating, always ready to help with any request. The room service was also top-notch—everything was kept spotless, and the amenities were more than sufficient for a comfortable stay.
Overall, Citadines Shinjuku Tokyo made our time in Tokyo more enjoyable. It offers a perfect blend of great location, excellent service, and a quiet, comfortable retreat after a day of exploring.
Comment from Hotel Management
12 Nov 2024 by Ishigami, Hotel Management
Thank you very much for your stay. We are happy that your stay was good overall. Looking forward to seeing you when you visit Tokyo.
by A verified traveler from Chevy Chase
Posted 30 Oct 2024
modest but adequate physical plant excellent service
Comment from Hotel Management
31 Oct 2024 by Ishigami, Hotel Management
Thank you for the stay. We sare looking forward to seeing you again when you visit Tokyo. Thank you.
by A verified traveler
Posted 14 Oct 2024
Very clean property , spotless. The neighborhood is in a quiet side of Shinjuku . Location is perfect if you want to stay in the Center but in a quieter side.
The staff are very courteous and helpful. Room is quite big and spacious for an accommodation in the centre of Tokyo.One of the best accommodation we had. There is a complimentary coffee, tea and water 24 hours. It was a perfect stay, you added a pleasure in our Japan trip👍
Comment from Hotel Management
14 Oct 2024 by Front desk Ishigami, Hotel Management
Thank you for your stay. We are glad that your stay was good overall. Looking forward to seeing you when you visit Tokyo. Thank you.
by A verified traveler
Posted 13 Oct 2024
Good location
Comment from Hotel Management
14 Oct 2024 by Front desk Ishigami, Hotel Management
Thank you for your stay. We are glad that your stay was good overall. Looking forward to seeing you when you visit Tokyo. Thank you.
by A verified traveler
Posted 4 Oct 2024
It was a perfect location and a very nice, clean and very spacious hotel room. Comfortable, clean and quiet. The staff was awesome, friendly and helpful, and having laundry services on site was a game changer for me. From now on I’ll only look for hotels with laundry facilities.
Comment from Hotel Management
5 Oct 2024 by Guest Service Team , Hotel Management
Dear Valued Guest,Thank you for staying with us at Citadines Shinjuku Tokyo.We appreciate your positive feedback.Have a lovely autumn season.Sincerely yours,
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Ishigami, Hotel Management
Thank you very much for staying with us. We are happy to see you that your stay was great. Looking forward to seeing you again when you visit Tokyo. Thank you.
by A verified traveler
Posted 28 Sep 2024
I absolutely had an amazing time during my 7 days stay at the hotel. I did not encounter any problems or issues. The wifi was fast. The room is always clean and tidy. The room is also spacious for a reasonable price. Train station is close by and Shinjuku/kabukicho is also close (about 15mins walk) or you can ride the bus (bus stop at the front of the hotel. The staff is very friendly and warm as well. The area though close to shinjuku is fairly quiet with less tourist. Will definitely book this hotel again if I come back to Tokyo.
Comment from Hotel Management
29 Sep 2024 by Ishigami, Hotel Management
Thank you very much for staying with us. We are happy to see you that your stay was great. Looking forward to seeing you again when you visit Tokyo. Thank you.
by A verified traveler
Posted 21 Sep 2024
Ggggggggggfgggggggggggggg
Comment from Hotel Management
23 Sep 2024 by Guest Service Team, Hotel Management
Dear Valued Guest, Thank you for staying with us at Citadines Shinjuku Tokyo.We truly appreciate your feedback. Have a lovely autumn season. Sincerely yours,Guest Service Team
