Ratings based on 970 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
Staff were very helpful and were able to hold our suitcases for us before check in. Rooms were okay but definitely not as nice as other hotels you could get in different cities for the same price. Dated decor and sheets that are too small for the bed. However I would stay her again over other hotels I’d stayed in the area as it was that touch but cleaner. It is in the red light area (which we knew) that wasn’t much of a problem as it’s pretty tame compared to other red light districts in the world and they didn’t bother us as foreigners probably not the best it you have young kids and the area itself smelt of cigarette smoke day and night
by A verified traveler
Posted 10 Sep 2024
Great room. The property location is right at the Kabukicho, so transportation is pretty easy.
Kabukicho is a magic place where you can feel one of the modern images of Japan, however, the cost is this area is not that safe (It's still Japan, tho. So just relatively speaking).
The staff is pretty nice and devoted a lot to helping me fix my wifi issue.
Would consider coming back in the future.
Comment from Hotel Management
13 Sep 2024 by ALI, Hotel Management
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."
by A verified traveler
Posted 8 Sep 2024
In the heart of the Kabukicho, this comfortable hotel offers rooms wider than the classical Japanese business hotels. The place is convenient and affordable. I will return.
Comment from Hotel Management
13 Sep 2024 by ALI, Hotel Management
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."
by A verified traveler
Posted 6 Sep 2024
Great location. Clean and quiet. Nice staff. Rooms small but nice.
Comment from Hotel Management
13 Sep 2024 by ALI, Hotel Management
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."
by A verified traveler
Posted 4 Sep 2024
Location was superb. right in the middle of Shinjuku. Spent entire day exploring the area. Just behind Kaubukicho. Many dining options and staying here let us enjoy the area at night. We had a corner room so it was more spacious than usual. Very clean. Enjoyed our stay
Comment from Hotel Management
4 Sep 2024 by ALI, Hotel Management
"Thank you very much for staying at Citadines Central Shinjuku Tokyo.We would like to share your comments with our entire staff and will make use of them to improve our services in the future.Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback.We sincerely look forward to serving you again."
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
2 Sep 2024 by ALI, Hotel Management
"Thank you for choosing to stay at Citadines Central Shinjuku Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We appreciate your comments or suggestions about your recent stay. From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here."
by A verified traveler
Posted 1 Sep 2024
The Citadine is a very nice hotel and is walking distance from all of the hot spots in Shinjuku.
Comment from Hotel Management
2 Sep 2024 by Guest Service, Hotel Management
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."
by A verified traveler from Edmonton
Posted 24 Aug 2024
Clean room and friendly staff. Location is great.
Comment from Hotel Management
28 Aug 2024 by ALI, Hotel Management
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."
by A verified traveler from Vacaville
Posted 14 Aug 2024
Comment from Hotel Management
16 Aug 2024 by ALI, Hotel Management
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."
by A verified traveler
Posted 13 Aug 2024
Staff was great! Loved staying there
Comment from Hotel Management
18 Aug 2024 by ALI, Hotel Management
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."
